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Business Profile

Garbage Removal

Brentwood Borough

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issues with the sewage/ trash bill in Brentwood Borough. I have had issues throughout the year. My last invoice was paid in FULL and cashed prior to the due date/next statement. I then received a balance forwarded with penalties on the next bill. Previously spoke with the borough manager and it was noted that there have been ongoing issues with the sewage bill. I would like a correct bill and communication as to why the bills are not properly reflecting. I wonder if other citizens bills are just as messed up and are getting overcharged/ balances forwarded after paying their bills in full. I do not have true clarity on who is responsible for these bills. But I attached a screenshot of what my research has directed me to. I have reached Out to the borough and the resent me the bill with no answers clarified.

    Customer Answer

    Date: 09/14/2025

    Brentwood Borough did not populate as a business to file the complaint against. Also the link below states that Brentwood Borough contracted Brentwood Bank along with Diversified technologies to help in the generation of the bills. ***********************************************

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