Complaints

This profile includes complaints for Duquesne Light Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Duquesne Light Company

  411 7th Ave Pittsburgh, PA 15219-1919

• 

  Duquesne Light Company

  469 Hershey Rd Pittsburgh, PA 15235-3526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A storm came through the area I reside on Tuesday 4/29/2025. My power has been out since that day at 5:15PM. Since then, Duquesne Light Company has turned off their customer service line and only providing updates through an outage map. The outage map is not providing any information that can actually help me plan for next steps. It is listing on everyones estimated time for power to be restored as May 6th. We need actual timeframes so we can make plans for our ********* make matters worse, after 40 hours of power be out, they posted On their social media about how long food will remain good in an unpowered refrigerator. Food in a freezer is only good for up to 48 hours. Why post that near the end of the time frame for food to go bad? That should have been one of the first pieces of info sent out to help their customers. They have made no mention as to how they are reimbursing people for the lost of their groceries either or how people can get assistance if they cannot afford to eat out. In my neighborhood, we have down power lines and no one has been there to make sure no one goes near them. We have a dangerous situation with kids, pets, and wildlife in the area and Duquesne Light is taking no responsibility for the safety of any of it.On top of this all, my neighborhood has a lot of senior citizens in it who do not have the means to go get take out or go to a hotel. Duquesne Light has not reached out to any of them to offer assistance. As I stated above, they have no means to reach out to them either. They have abandoned their consumers but ask for patience without providing us any reason to give it to them.I am sure the lower level workers will get slammed with angry calls. I am asking for a call back from someone other than a lower level employee about these dangerous situations that Duquesne Light put us on by not providing us valuable information in a timely manner.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a $290 payment to Duquesne Light Company in ********** Pa on April 11 2025 when I got home from work around 5:30/6pm in the *** app HAD I NOT RECEIVED A 10 day shut off notice notification yes that's right a shut off notice smh I would have never noticed that payment never made it to my account The representative was not informative enough and was very pushy towards me I was extremely dissatisfied with the way she handle my call but most importantly the $290 payment missing Please help me resolve this issue

  Business Response

  Date: 05/12/2025

  Dear Ms. ************************************ is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania
  *************************. However, I have the following information to provide to you with respect to the
  above referenced complaint.

  On April 28, 2025, Ms. ****** was advised to provide confirmation of the missing payment.
  

  I spoke with Ms. ****** on May 5, 2025, and provided my e-mail address to provide confirmation of the
  missing payment. I spoke with her again on May 9, 2025, to inform her that confirmation of the missing
  payment was not received. She stated she would resend it. Confirmation of the payment was not received on
  May 9, 2025.
  

  On May 12, 2015, I e-mailed Ms. ****** again at e-mail addresses ************************* and
  ******************************** requesting to she provide confirmation of the missing payment. As of now, I
  have not received the proof.
  

  The Company requires the customer to provide confirmation of the missing payment to initiate an
  investigation.
  

  Sincerely,
  

  ******* ******
  Supervisor, Regulatory Consumer Relation

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  Chanel Fields

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live alone and they sent me a bill for the period 3/23/25 to 4/22/25 in the amount of $213.23. This bill has to be in error as I have never received a bill for any March/April time period that was ever this high. I suspect something is up with Duq.Light since I previously had problems with their internal receipts department that just got resolved. Honestly someone is up to no good with this bill and I want someone to intervene to correct it. Last year my bill for this same 2 months was $70.02. I firmly believe that DLC made an error to my billing and that is an ongoing problem with them regarding account. I want it resolved immediately with a corrected billing as there is no way my bill could ever increase 300% for the same billing period year to year.

  Business Response

  Date: 05/06/2025

  May 6, 2025
  VIA ELECTRONIC MAIL
  Better Business Bureau
  ****************************************************************************************************
  Re: BBB Complaint ****** ********* - 2325417
  Dear Ms. ********************************* is a utility that is regulated by and subject to the jurisdiction of the
  **************************************. However, I have the following information to provide
  to you with respect to the above-mentioned complaint.
  The most significant factors affecting usage are the appliances and other devices (particularly
  heating and cooling related) used in the home, how they are used by the occupants, and the
  weather. Electric consumption can also occur when a customer is not at home as many items
  remain plugged in and use electricity continuously. The Company does not have the ability to
  determine each item using electricity at the premises and frequency of use.
  Company records show that Mr. ********* spoke with the company regarding the usage. The
  Company offered to schedule a meter inspection to which Mr. ********* declined.
  At the request of the Customer the ********************** will inspect the meter for a $20 fee which will be
  refunded if any issues are discovered with the meter.
  I called Mr. ********* to discuss his usage; I was unable to reach him and left a voicemail with
  my phone number.
  Mr. Pasparages account is billed at the residential service rate and bills are based on actual
  meter reads taken by a meter that meets the Commission's standards.
  It is the Company's position that the bills are correct as rendered, based on actual meter
  readings, and billed in accordance with the Company Tariff that was approved by the PUC.
  

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Im a new homeowner and in the ******************. Recently, I was notified the two trees on my property would be cut down by utility company, Duquesne Lights, due to safety. While I dont agree with that assessment and have gotten nothing in writing, despite my request, I wont stand in the way of improving safety.However, they are now starting to cut down trees and are leaving stumps and piles of wood on residences property. The company is saying it is all responsibility as the homeowners to clean up their mess. When I complained about this, they said it was in their policy for homeowners to do. However, this is a disgrace for policy and is one that cannot be refuted because they are the only utility company for **************** (**********). I believe this to be a greedy company. Its sticking people with a $2000 to $3000 cleaning bill and I wanna file a complaint for them-to clean things up.For the amount paid, my annual Duquesne Light bill is between $1200-$1600.

  Business Response

  Date: 03/18/2025

  Duquesne Light Company is a utility that is regulated by and subject to the jurisdiction of the Pennsylvania 
  ************************* (***). However, I have the following information to provide to you with respect to 
  the above referenced complaint.

  
  On March 10, 2025, Mr. ***** filed an informal complaint with the *** regarding this same issue.

  
  As background, the trees mentioned in Mr. ****** complaint trees belong to the borough and is in the 
  boroughs Right-of-Way. A representative of from the borough spoke with Mr. ***** on March 11, 2025, and 
  advised the removal of the trees was approved to mitigate risk to the electric lines. The Complainant was also 
  advised the borough would clean up the wood and grinding the stumps. 

  
  As per the Companys policy, vegetation debris is left, in as safe a manner as possible, for the property owner 
  to dispose of. It is standard EDC practice to leave cut vegetation on site. 

  
  Sincerely,

  
  ******* ******
  Supervisor, Regulatory Consumer Relations

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The company contacted me twice; Once with a local government planter Who explained to me the work and agreed to replace one of the trees with a new one. The second ****** was a representative from the company who stated that they were upset that I filed a complaint. I am dissatisfied because I still feel like this is an illegal business practice. ******************** has 6600 people. About 1/5 of those dont pay taxes because theyre minors. Which leaves us with approximately 5300 taxpayers. To completely remove the tree stumps and the lumber left behind is about $1000 a tree. Duquesne Light wanted to cut down 120 trees this season but stopped at 64. While, ******* has agreed to step in and clean up what they can it will cost our local City Hall about $64,000. Duquesne Light is the only company you can get power for in *******. They force you to agree to this terrible policy because they dont wanna spend the money as a company. Yet its still impacts us every day because it now takes money away from our taxes that we need for roads, etc. Lastly, our town is hosting the **** Open June 9 to the 15th. Leaving behind all of these cut down trees and piles of trash greatly impacts our town tourism. I wont stop the work getting done, but I cannot stress how broken this policy is.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company passed on tenants past due balance of $1250 to us as landlord after they claimed there was a two way switch at her unit which was also operable by others outside her unit, the issue was fixed within 2 days but company did not give appointment for reinspecyion until 3 weeks later and also contacted us on 10/16 and backdated bill to 10/3 without informing or talking to us. one bulb running 24/7 for full year also will never cost $1250 and they found an easy target to collect money as tenant refused to pay. Not happy with how this was handled and not transferring bill balance back to tenants name as tenant also agrees it is not fair to pass on her bill to us landlord. due to family medical emergency we are going to be out of country starting 11/20 and wont have access to calls or text and very limited access to emails and want them to not take any actions without talking to us PLEASE NOTE: our MAILING ADDRESS IS ************************************** so please DONT send any correspondence to the property address in **********

  Business Response

  Date: 11/24/2024

  Duquesne Light Company (Duquesne Light or the Company) is a utility that is regulated by and subject to 
  the jurisdiction of the ************************************** (PUC). However, I have the following 
  information to provide to you with respect to the above-referenced complaint.

  
  A residential rental unit is considered "not individually metered" when a residential customer's meter registers 
  utility usage not exclusive to the customer's dwelling unit or its occupants.

  
  Foreign wiring was discovered when a tenant notified the Company common area lights are serviced by their
  meter. The Company visited the property to investigate. Our investigation confirmed the tenants meter 
  serviced the common areas. 

  
  The Complainants allegations are rooted in Act 54 of 1993 (Act 54), codified in relevant part at 66 Pa. C.S.A. 
  section 1529.1(b), which addresses foreign wiring. In accordance with Act 54, the Company placed the 
  tenants service in the building owners name and notified both the owner and the tenant that foreign load 
  was discovered. The property owner is responsible for the arrearage at the property even if it is one light bulb.
  The owner remains responsible for the tenants arrearages (that accrued at the property where the foreign 
  load was located), and any charges that accrued between when the foreign load was discovered and when the 
  utility verified it was corrected. Once the foreign load is corrected (and verified by the utility) the electric 
  service is the tenants responsibility going forward.

  
  Sincerely,

  
  ******* ******
  Supervisor, Regulatory Consumer Relations

   

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Goreign wiring connected to one bulb did not increase tenants bill by $1200 as stated one bulb even if running 24/7 cost about $10-$12 per year. additionally tenant said she does not mind having bill in her name but electric company is refusing to do this. I am in **** die to family medical emergency - my brother is diagnosed with stage 5 cancer and dad is in critical cardiac unit for heart surgery and i dont know when I will be back. I do not have access to calls or text or physical mail and only limited access to emails. Please have electric company put a payment plan for payment stating in January as I should be back by then to be able to start making payments at that time 

   

   
  Regards,
  
  ***** *****

  Business Response

  Date: 12/10/2024

  Duquesne Light Company (Duquesne Light or the Company) is a utility that is regulated by and subject to
  the jurisdiction of the ************************************** (PUC). However, I have the following
  information to provide to you with respect to the above-referenced complaint.

  The Complainant contacted the Company stating the foreign wiring was corrected. Company visited the
  property on November 7, 2024, and verified foreign wiring was corrected. The service at the property has
  been canceled in the property owners name. In accordance with Act 54 of 1993 (Act 54) the owner remains
  responsible for the tenants arrearages that accrued at the property until November 7, 2024, when the
  Company verified that the foreign wiring was corrected.

  As information, the Complainant filed an informal PUC complaint #******* November 12, 2024, regarding
  the handling of foreign wiring. The outstanding balance has been suspended from collections pending the
  PUC decision.

  The mailing address has been updated per the Complainants request.
  

  Sincerely,
  

  ******* ******
  Supervisor, Regulatory Consumer Relations

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 9/24/2024 Duquesne Light C0. had ****** tree service remove a 100-foot tall Locust tree that was close to but not on my property. They removed the small limbs and branches but left a huge pile of wood pieces on my property as big as 3 ft in diameter and 2-4 ft. long. I cannot move these as they are too heavy for me to handle. I should not have to pay someone to remove this because the tree was not growing on my property.

  Customer Answer

  Date: 10/07/2024

  Thank you for the quick response. I'm attaching pictures to show how large the pieces are and the mess they left on my property. I'm sending two but I have two more if you want them.
  
  Thank you,

  
  ****** ******
  
  *************************>
  *****************************
  
  *************

  Customer Answer

  Date: 10/08/2024

  ***************** has addressed my complaint. I received a phone call on Friday from a ****** Tree *** saying that the wood should not have been left on my property and that it had been moved to my next-door neighbor's property because that is where the tree had grown. It is stacked in a neat heap and not in my way but it is still an eyesore. I spoke to my neighbor and he has no plans to do anything with it. I am going to list it as free firewood on Craigslist.

  
     Duquesne Light has trimmed the trees fouling their wires in the past,but their contractors have always removed the branches and logs that resulted. They did not have removal in their contract with ********************. I am 77 years old and am I not capable of moving the tons of wood that they abandoned, nor do I have a truck to try to dispose of it. I feel that the utility company should bear all costs of the upkeep of their lines and poles. Thank you for your help in resolving this for me.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a Medical Certification Hold which is do to an ongoing issue. Was never told by customer service that the entire amount appled to the certification would come due in full. I paid amount that came do of $1021.00 which was all paid within a weeks time.. My complaint is that I was put on a 60 month *** agreement but the Duquesne ************************** website shows zero remaining payments on that arrangement? Arrangement was just started last July 2023? There should be 45 remaining months left on that current one. How is the website showing zero? I have made 4 calls asking for resolution with no explanation! I requested a call from a supervisor over a week ago with no call back. The website is not ***orting balances and-or arrangements correctly. Also asked Duquesne Light *** directly about a 24 month company arrangement and one *** said yes you would be eligible if the *** arrangement stops. I asked what that 24 month amount would be but was then advised they can not see it unless I discontinue the other arrangement. Talked to a billing *** this past week who advised they do not offer 24 month plans and said the other *** gave incorrect info..what is going on with all of this miscommuncation! I know they have 24 month plans because others are on it! I am not on any income based programs and paid a large sum to ensure no interruption of services. I need a Supervisor to outreach in regards to all of these issues. I even requested they pull the calls about what I am being told evertime I call. No offense, but customer service should all be on same page and when a customer asks for a Supervisor call that should be a priority! And the web portal needs looked into as to why innacurate info not matching.

  Business Response

  Date: 10/14/2024

  Duquesne Light Company (Duquesne Light or Company) is a utility that is regulated by and subject 
  to the jurisdiction of the ************************************** (PUC). However, I have the following 
  information to provide to you with respect to the above referenced complaint.

  
  The Company spoke with Ms. **** on October 9, 2024 to discuss her concerns and account balance. 
  Ms. **** remains active on the most recent PUC payment arrangement.

  
  The company considered this complaint resolved. 

  
  Sincerely,

  
  ******* ******
  Supervisor, Regulatory Consumer Relations

   

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duquesne light is forcing me to pay my entire bill instead of my budget billing and I cannot afford the amount they are asking me to pay. I asked for them to change it and they refused to adjust the bill. I have been on a budget for years without issue. I never miss a payment, and I am a loyal customer. As explained to DLC, I cannot afford to pay more than my budget amount of $187.00 a month.

  Customer Answer

  Date: 09/25/2024

  This issue has been resolved.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lights have been shut off as of this morning and I have a servere medical condition where as I have a live pick line that I have to feed myself through and get my meds! On the shut off notice nor on the Duquesne light website is it stated in black and white that I customer can not use a medical excuse more than three times over all to keep service stored. When I called the company they made this statement only to me today about not being able to restore services even with a medical excuse from my doctor only if the balance is paid in full! I have a blind son and he needs certain attention that I can not provide to him without being with electricity. Im sick and have not had my meds since yesterday 9/8/2024 and need my service turned on! Duquesne light failed to mention on their website and notice to shut off services to its customers that they will not allow more than 3 medical excuses! They notice only states in black and white that if you have a medical condition please have your MD submit proof and they will restore service within 24 hours.

  Business Response

  Date: 09/25/2024

  Duquesne Light Company (Duquesne Light or Company) is a utility that is regulated by and subject 
  to the jurisdiction of the ************************************** (***). However, I have the following 
  information to provide to you with respect to the above referenced complaint.

  
  In accordance with the *** regulations, customers are entitled to a ****** medical certification with 
  two renewals on an outstanding balance. Company records show that Ms. ******* received the allotted 
  medical certifications and was not entitled to another medical certification on the outstanding balance.
  In line with *** guidelines, customers are entitled to two payment arrangements on their balance. If 
  they meet the income eligibility criteria, they may also enroll in our Customer Assistance Program (CAP). 

  
  According to company records, this customer has already received two payment arrangements and was 
  previously enrolled in CAP.

  
  As per the *** regulations, the Company is permitted to shut-off electric service to customers for non?payment of their utility bills. Prior to shut-off, the Company is required to notify customer of their delinquent accounts at least 10 days prior to termination of service. The termination letter provides the 
  reason for proposed termination.

  
  Consistent with the 10-day termination notice, the bill message, and the 72-hour termination calls, 
  electric service was shut off for non-payment.

  
  Ms. ******* was referred to assistance agencies to help with the balance and restore the service. Upon 
  receipt of Letters of Intent from several assistance agencies ******************** was restored. 

  
  Sincerely,

  ******* ******
  Supervisor, Regulatory Consumer Relations

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duquesne Light began cutting down trees that were leaning on the power lines. There is an especially large tree that they began removing but then decided that due to a "liability issue" they would not finish the job that they started and committed to completing. The tree has been left precariously leaning on the branch of another tree, and could fall at any moment - possibly resulting in serious harm or death if anyone is in the area. I am requesting that Duquesne Light provide the proper equipment needed and a tree cutting crew to finish removing the tree that they said would be cut down completely.
  
  The tree is located on ******* ***** ********** ** *****

  Business Response

  Date: 08/26/2024

  Duquesne Light Company (“Duquesne Light” or “Company”) is a utility that is regulated by and subject 
  to the jurisdiction of the Pennsylvania Public Utility Commission (“PUC”). However, I have the following 
  information to provide to you with respect to the above referenced complaint.

  
  Due to an emergent vegetation issue Duquesne Light requested our third-party vendor to remove a tree
  at a neighboring property. However, due to the size of the tree, environmental factors and obstacles, 
  the hired tree Company did not have the proper equipment to safely remove the tree.

  
  The Company reached out our second third-party vendor regarding the specialized equipment required 
  to safely remove the tree. 

  
  The second third party vendor states they have the specialized equipment to safely remove the tree.
  I contacted the complainant on August 26, 2024, to advise. She stated the tree Company had reached 
  out to her regarding removal of the tree. 

  
  Sincerely,

  
  Roxanne M*****
  Supervisor, Regulatory Consumer Relations
  412-393-6445 (phone)