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Business Profile

Construction Services

Fitzgerald Home Improvements

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fitzgerald Home Improvements's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fitzgerald Home Improvements has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original date of work - November 7 2019. Verbal 5 year warranty from owner Scott F*********. Paid check in the amount of $1,250.00 initial deposit and remaining $1,425.00 ***** ***** Total paid $2,675.00. He replaced the entire side of my home with vinyl siding. Since that time it has come down in different areas 5 times. He did come out twice to reattach but ever since he has not returned calls or texts. Every time there is a the slightest amount of wind my siding blows off. I want either a refund of my money or for him to come back and reattach my siding. The last time I had to have another company come and reattach 2 pieces that I had to pay for. That is not fair. This guy is nothing but a swindler.

      Business Response

      Date: 03/29/2023

      **** we never told you that there is a 5-year warranty first of all. The original problem you had was that your siding kept blowing off. You said that it was old and needed to be replaced. We did what you asked. I told you being that you are an end unit, you get more wind than the rest of the units. But we did come out and fix the siding the first 2 times in 2019 because we thought maybe there was an error on our part. However, now it is 4 years later. There were no problems over the last 4 years. We have had severe rain/windstorms over the last couple of months. I haven't heard from you in years and now that we had these windstorms you are trying to blame the problems on us. We are not coming back out to help you. We did the job you asked us to do, and we got paid to do that job. There are no refunds. There is going to another SEVERE windstorm this Friday, March 31st. I suggest whoever you call to come out and fix your siding. You call them after Friday. Natural disasters happen and that's exactly has happened here. Goodluck.   Tell us why here...

      Customer Answer

      Date: 03/29/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      From: **** ********** *******************>

      Date: Wed, Mar 29, 2023 at 1:01?PM
      Subject: Complaint *********
      To: [email protected] <[email protected]>


      In regards to my complaint ********* the company's response was a joke and a lie. He did tell me he would guarantee my siding for 5 years, but that is on me and my fault that I accepted his verbal agreement. And the part he said nothing has happened in 4 years, that is an out and out lie. I have several text messages going back and forth of all the times my siding came loose. It happened at least 4 times before this past episode. He just ignored the last 2 times. I can supply all the text messages as proof that my siding came loose so many times since he resided it. Yes, it was windy but why am I the only one in the neighborhood with loose shingles!!! And my siding was new!!!!!!!!!!!!!!!!!!!!!!!!!!

      Sincerely,

      *** **********

       





      Regards,



      Ann Colapietro

    Fitzgerald Home Improvements is NOT a BBB Accredited Business.

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