Complaints
Customer Complaints Summary
- 265 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asked company for debt validation from original creditor and was sent only a copy of a statement from a different collection agency. Nothing was received to validate the original alleged debt as required by FDCPABusiness Response
Date: 10/10/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* *****'s claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their validation was again just a statement from them saying I owed the original creditor. No detailed account of what charges were and if/any insurance was billed. They state they will remove from my credit file. If they do this I would be ok as they are past any statue of limitation of any legal action in this state. They would also have to agree not to make any attemt or action to sell or assign this this debt to any other collection agency
Regards,
******* *****Business Response
Date: 10/12/2023
Again, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 10/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I review I was only sent another statement from them ans saying more details on the billing will follow. I did receive an email that they were sending validation and this would be removed from my credit files on the next cycle. To date this hasn't happened. If/when they honor that it will be removed from credit reporting, I will be satisfied.
Regards,
******* *****Initial Complaint
Date:09/19/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never recieved information about a due bill that has been thrown on my credit for collection. If I don't have a bill how can I pay it? Who is the bill for? Where is the itemized statement. I update my address to all places I go. If that information is sent somewhere else then that's a filing issue for the company not me. Then you try to ruin my credit thinking thinking people don't notice that 2k collection won't pop up? Who is the bill for? Why was it sent to collections? I don't have this info. And why not attempt to contact or send a letter? I want this taken off my credit because no one has sent me anything to back up a claim I owe any money nor do I have any phone calls from said company.Business Response
Date: 09/27/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** *laims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:09/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable and should not be held liable in any form for this debt with Coconut creek Emergency Phys LLC I, I do not have a contract with Credit Management Company Inc. They did not provide me with the original contract as I requested from them.Business Response
Date: 10/10/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. We encourage ********* ****** to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/25/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Robeson Emergency Physicians i am not in contract with Credit management Company, they did not give me a copy of the original contract as requested…Customer Answer
Date: 08/30/2023
Copy of my request of the original contract of the original creditor, Also i would like to make note that according to my transunion and Equifax credit report the company that is requesting the payment of $1697 is not Named Collection management like on my Experian credit report, the company name is Credit Management on my transunion and Equifax credit report which is inconsistent and inaccurate May you please remove this debt from my credit reportBusiness Response
Date: 10/02/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ********* ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/18/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Emergency Medicine Professionals..I do not have a contract with CREDIT MANAGEMENT COMPANY, they did not provide me with the original contract as I requested.Customer Answer
Date: 08/25/2023
I checked my credit report and notice it was flagged on July 23rd, 2023 they reported it as a collection unpaid debt, without first sending me a notice to respond. They are required by law to do this, They could have allowed me to respond before they rushed to report a false debt onto my credit reports (Equifax, Transunion, Experian). This is in violation of ***** 15 USC 1692g(a). I sent a debt Validation letter, but never received a response. I also do not have a contract with Credit Management Company. suspect they have fabricated. According to the ***** regulations, they failed to provide proof of a debt they falsely claimed that I owe. I explained I will be reporting this false debt and violations to the *****/FTC. They have not validated this debt. Therefore, this needs to be deleted from my credit reports (Equifax, Transunion, Experian) immediately, and for them to never contact me again. I attached copies of some of the documents I sent out to Credit management companyBusiness Response
Date: 09/01/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 09/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:08/16/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not aware of this account. I have reached out to 3 credit bureaus and Credit Management Company Inc. to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have Credit Management Company Inc. that I have no account with them and 3 credit bureaus can simply remove it from my credit.Business Response
Date: 08/22/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation int* *** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we encourage *** ******* to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/09/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a debt collection with Credit Management, which I paid in full on April 14th, 2023. Despite being paid in full, they are still listing the account as opened on my credit report. When attempting to call them to address this, the only phone numbers I have been able to find they have said belong to a different department and are unable to transfer.Business Response
Date: 08/17/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *****'s claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 08/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:08/07/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt with Texas health southwest . I do not have a contract with this collection agency. They did not provide me with the original contract as requested. This violates Hippa Laws as I did not give consent for them to have any of my medical informationCustomer Answer
Date: 08/08/2023
I have attached the two letters I sent the companyBusiness Response
Date: 08/22/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:07/19/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CMC uses an automated dialer, a prerecorded answering “robocall” using the voice of the employee “**** ********* I have about 30 of the exact same voice mails.
My phone number is in the national do not call registry and they still broke laws harassing me. Currently working with other victims and building evidence to take to a prosecutor.Business Response
Date: 07/25/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *******'s claims. Unfortunately, due to federal regulations, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage him to contact us at 412-937-0900 if we can be of further assistance. Thank you!Initial Complaint
Date:07/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit Management Company has been attempting to collect a debt I incurred in 2015. Their first successful contact occurred in June 2023, as they had been attempting to reach me at an address that I haven't lived at in several years. I asked that they send me a bill in the mail. I received another call today, during which I told them I hadn't received the bill. They insinuated that I was being dishonest, badgered me about not paying the debt over the last 8 years (even though I was unaware of the debt), and kept trying to force me to pay over the phone, even after I told them multiple times that I was not comfortable with doing so. I requested multiple times that they send me another bill in the mail and they consistently refused, again insinuating that I was being dishonest with them. They gave me an ultimatum of paying it over the phone, after which I told them that they were really pissing me off with the badgering and calling me a liar. I told them to send me the bill in the mail, and I was hanging up. The manager I was speaking at that point refused and hung up.
I don't have any documents from them with account numbers, etc. on them because I don't have the bill they claim to have sent me in June 2023, and they are unwilling to send me another.Business Response
Date: 07/24/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you!
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