Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this company says I owe 596 For a credit card that I had thru Celtic Indigo the credit card account I closed a long time ago and Celtic Indigo closed it and eventually removed it from my credit report now this company says I owe money but never sends me any proof of this debt which I have requested 3 times thru experian where I first seen it I want proof of the debt or remove it how do you expect people to pay something if you have no proof from the company that says the debt is owed to verify the right amount Indigo removed it and if I owed them money they would have sent a bill

  Business Response

  Date: 04/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** **** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an unrecognizable debt that I have no knowledge of pertaining to Fester trail emergency physic. That has affected my credit an i would like for it to be removed. I have no contract with Credit management company. Also they have not provided me with an original contract as i requested.

  Business Response

  Date: 03/28/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company , " COLLECTION MANAGEMENT CO"
  has add me a collection on my credit report ,should not be part of my record, they did not provided me any form of contract or legal document with my signature proving any debt to Pinnacle
  Emerg Group PA ,I request to be eliminated from the records ,i do not have
  any contract of debt with Pinnacle Emerg Group PA company,
  they haven't reported or send me original documents with my signature of proof that i owe any debt to such company.

  Business Response

  Date: 03/19/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

  Customer Answer

  Date: 03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ****** * **** * ****** *****. On Feb 3rd , 2024, a debt of $694 and $1,9842 was reported to my credit hereby getting it to drop by 44 points . They claim its from First Texas Hospital . I have never been to or received medical assistance from any hospital called First texas Hospital
  and I do not do have any outstanding debt with any hospital at all . I sent email asking them to validate the debt, showing that I have (or ever had) some contractual obligation to pay them.
  I am also requesting that your company provide me with Health Insurance Portability
  and Accountability Act (HIPAA) authorization. I do not recall ever
  giving permission to release my medical information to a third party. Therefore, my
  request is a twofold validation of Debt and HIPAA authorization. Therefore, I
  respectfully request that your offices provide me with competent evidence that I have
  any legal obligation to pay you.
  I also sent a mail to the office 30 days ago requesting that I am requesting “validation”; that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligation to pay them . They haven't responded.
  
  My credit is in bad shape due to false reporting and I need this addressed as soon as possible so I don't resort to taking legal actions. A copy of the mails sent to your office is attached as well .

  Business Response

  Date: 03/19/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB; I already paid off the original creditor long time ago for alleged balance of $668. I demand that this be deleted from my credit report effective today as I do not recognized this account, no knowledge and no prior contractual obligations with this company. You violated my rights rights under §15 USC codes sections 1692 d, e f g of FCRA/FDCPA. Remove from my credit report. You violated §1692d of the FDCPA by engaging in conduct that the natural consequences of which was to harass, oppress, and abuse client in connection with the collection of an alleged debt and the collection letter you sent me which contains veiled and empty threats of legal action; 
  You violated §1692e of the FDCPA by its use of any false, deceptive, or misleading representation or means in connection with the collection of any debt when you engaged in, at least, the following discrete violations of § 1692e; 
  You violated §1692e(2)(A) of the FDCPA with its false representation of the character, amount, or legal status of any debt and the collection letter you sent me which contains veiled threats of legal action against me, the client; 
  You violated § 1692e(5) of the FDCPA by its threat to take any action that cannot legally be taken or that is not intended to be taken when you sent me the collection letter contains veiled threats of legal action against me, the client;
  You violated § 1692g(b) of the FDCPA by engaging in collection activities that overshadowed or was inconsistent with the disclosure of the consumer’s right to dispute the debt with the language it used in the Collection Letter; and 
  You violated § 1692f of the FDCPA by its use of unfair or unconscionable means to collect or attempt to collect any debt when you engaged in all of the misconduct alleged herein. 
  As a result of the foregoing violations of the FDCPA on this matter, I demand an immediate deletion of this account from all credit reporting agency.

  Business Response

  Date: 03/13/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** **** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** **** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company just entered a random "bill" from over 6 years ago and without a history or explanation, it was posted on my credit report. Judging from all the other complaints on here, I'd say you guys are used to hearing about them. I was transferred a few times and can literally hear other callers in the background using scamming terms and saying almost the exact same script to everyone as they did to me. This "debt" is non existent and they say it's a medical debt. I go to the VA medical center for all my care and even if I get seen somewhere else, it's reported and paid for by the VA. I had the VA on the phone with these people via 3 way call and they just changed the story each time. We run a private investigator firm and I can say this company is a scan and violates MULTIPLE fair credit reporting act statutes amongst the criminal acts they are involved in as well. If you don't believe me, I encourage you to actually do the research instead of just pushing this through an algorithm because my attorney is on hot standby and he is very expensive and very good. This has affected my credit for no reason and my business and the lack of accountability is astonishing. Even the details on the credit report have ONE day and it went straight to collections just last month apparently..."6 years later" for this fake account. They had basic info which means they just got my info off of public spaces from my business registration.

  Business Response

  Date: 03/08/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago, I filed a complaint with BBB about this debt. The company didn't want to speak about it publicly so they emailed me about this and took the debt off my credit. They claimed they would reach out and send a bill about this debt. To this day not the original company the debt came from nor the debt collector has ever sent a bill called or made an attempt but they continue to put it on my credit every 6 months tanking my credit. I've had enough of it. I want this dropped permanently because any of the companies involved is said debt have never produced a bill. I don't even want to discuss it further at this point because it's irritating yes people need to pay their debts but if no one ever sends a bill it can't be paid. And at this point if the debt was from 4 years ago then that means any company had 4 years to rectify this for payment and they need to take responsibility for not sending a bill. I want this off my credit and done. If it stays on my credit I will dispute it through experian, equifax and transunion and if need be I will speak to an attorney. This should be illegal. If need be I will produce the email telling me this would be dealt with but I don't have time today to do so.

  Business Response

  Date: 03/19/2024

  As we explained last year in our response to *** ********* similar compliant, due to federal privacy laws, it is illegal for CMC to provided a substantive response on a public facing forum such as this.  We have once again contacted *** ******** directly and encourage him to call CMC at 972-798-1000 if we can be of further assistance.  Thank you.  

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had contact with this business in my life, yet starting October 6th 2023 my phone has been spammed with calls from "**** ********* at "Credit Management Company" using the phone number ************ I do not have any credit card debt with this company I have never had a credit card.
  If this company is legit then this behavior is unacceptable as it is a waste of time and scummy to send robocalls to people.

  Business Response

  Date: 02/28/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance. Thank you.

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I always have insurance when I went to the emergency. I am not allowed to pay nothing and at this time I still have insurance.I don't have any contract with Credit Management Company.

  Business Response

  Date: 02/27/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing issue

  Business Response

  Date: 02/27/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.