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Business Profile

Apartments

SkyVue Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a ************************ student and a current leaseholder at SkyVue Apartments (***************************), managed by ********. In May 2025, my roommate vacated his room and sublet it to an unknown individual. I was never notified by management nor given an opportunity to approve or sign a new lease, despite our shared living space (kitchen, living room, etc.).When I returned to the unit, I encountered an unknown, unclothed individual in the common areaan extremely distressing and inappropriate situation. Upon reviewing my lease, I found that it clearly states both the remaining and replacement residents must sign an entirely new lease contract. I was never consulted, never signed any agreement, and was blindsided by the change.SkyVue management has claimed the clause doesnt apply because leases are by the room. However, this is misleading: I was required to apply with my original roommate, our lease terms matched, and we shared common space. Whether or not the leases are technically individual, this replacement directly impacted me and violated the lease terms and my rights as a tenant.I escalated the issue to ******** corporate and requested that my final months rent (July 2025) be waived due to their contractual violation and my inability to safely occupy the unit. Both SkyVue and ******** have declined to take responsibility or offer any resolution.I am requesting the BBB assist in resolving this matter and holding ******** accountable for failing to follow their own lease process and for exposing a tenant to an unsafe, unsanctioned living situation.

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My roommates and I have been charged $429.48 for water/sewage despite our previous bills all being around $90. When we look at the water usage, the rates are very similar to past periods. Skyvue claims to have estimated the bill for the November-December period to be around ****** gallons of water when on average we are around the 2,500-3,000 gallon ***** We have asked to see our utility meter, but have been denied access and were even told that they do not have access to this.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I submitted an application to apply for a room at SkyVue, it appeared on the website that it was $1450. After my application was approved, SkyVue told me the price is actually $1480. I double checked their application page, and found it was still $1450. When I submitted the application, I agreed on the terms based on information from website at the time of submission. However, I should not be responsible to any changes after the submission, and the ******************* ********, has no right to do so.

    Customer Answer

    Date: 12/17/2024

    My name is Yumeng Sha, and my complaint number is #********. I am writing to provide more information about the issues Im complaining about.



    After our last conversation, I received the above reply from SkyVue. They explained that the price at the application stage is not the final rate, and they have the right to make changes before we sign the Official Apartment Offer. I wonder whether such action is legally acceptable, for I did not find any laws suggesting the application renters submitted have no legal force. I did not see anything on the SkyVue website claiming the application stage does not have binding effect.



    I actually signed the lease at the leasing office, with the help of the management team. I have my application checked by one of the managers, and when I submitted the application, he was also there, but no one told me there would be an increase in rate.



    Moreover, I noticed after I received the official contract from SkyVue, the rate stayed the same on their official website for some time. However, after we complained about the rate issue, SkyVue did adjust their rates on the website. As a current resident, I was in a B8BC floorplan, and SkyVue only adjusted their rates for B1W, the floorplan I am applying for, and B8BC, the floorplan I am now paying for. I have every reason to doubt they did it intentionally, with no good will. The rates of all floorplans are provided in the screen recordings, before and after I submitted the application. If you need more information regarding the issue (e.g., my lease contracts, all the emails with SkyVue), I am more than happy to assist.



    Thanks for your time and assistance.

    Best,

    Yumeng

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Skyvue apartment didn't send me the refund security deposit check after I moved out of Skyvue apartment on 06/30/2023. I've tried to contact several times to solve this problem and send me the check back as soon as possible, but they didn't cooperate and just let me to wait for the check. I've been waiting for about 4 months now, but still didn't receive my check. If they still don't want to solve this problem as soon as possible. I will go to a small claim court to suit against and ask my money back.

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