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Business Profile

Auto Repairs

Magills Towing & Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/13/2024 I was in an accident that left my van unoperable. The monroeville police had my van towed by Magills Towing. I was told by the police officer I could go collect my things from their office. Upon my arrival I was told I wasnt allowed to get my personal items because the title wasnt in my name and a bill of 1100 dollars or 350 dollars and the title was due. The tow in question mind you was literally less than 2 miles. I had the person who sold me the van order a title and then got it transferred to my name. When I went back to Magills to collect my personal belongings they wouldnt let me stating I had to pay a bill that was now 5200. The owner/manager **** was nice enough to tell me for 1200 and the title I could get my belongings. When I asked what gave them the right to do this they kept saying the PA towing and storage act 110 of 2012. I have read this act 20 times and it says nothing about the tow companies having the right to keep your property. I need the tools that I have worked my body sore to pay for to make a living. How these people can by law just keep them is absolutely unbelievable. This *************** even admitted that after the vehicle is determined abandoned they can keep my tools. I wasnt provided with any itemized receipt as to why the tow was so much or why it added 4000 dollars in.one month and a day. This is the definition of preditory towing.

Magills Towing & Recovery is NOT a BBB Accredited Business.

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