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Business Profile

Towing Company

PA State Towing & Recovery, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HORRIBLE SERVICE !!! LADY ON THE PHONE( ***** ******) Was completely rude. ***************** ********* dispatch them at 1:40 pm this company call and verified my infomation on the tow. I recieved an text stating they were 45 mins away . My car was going to the dealership to get look at . After a few hours of no calls or text update . I called back this company at 5pm and this lady totally ruin stated the guy is busy with other jobs and struck in traffic . I asked her why have no one contact me about updating the *** , the dealership closes at 5pm. She stated that its my fault for not telling them the dealership closes at 5pm . She then proceed to ask me if she can talk mutiple times and cancelled my tow. Which i found out thru calling my insurance company

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, November 14, 2024, at approximately 5:40 PM, a tow truck belonging to PA ********************************************* LLC hit my truck while delivering a vehicle to our lot. I have surveillance footage from my shop clearly showing the incident.Since the date of the incident, I and my insurance have contacted the company multiple times requesting their insurance information so I can file a claim and repair the damage to my vehicle. Despite my efforts, they have not provided their insurance details and continue to delay the process.Their lack of cooperation and failure to provide the necessary information is unacceptable and has prevented me from resolving this issue in a timely manner. I am filing this complaint to request that they promptly provide their insurance information so I can proceed with the claim. It's my work truck. attached you guys will see the conversations I've had with the Supervisor ***** *******. After the last email they have yet to respond and we can safely assume they will not be responding given that whenever I reach out there's no answer.

PA State Towing & Recovery, LLC is NOT a BBB Accredited Business.

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