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Business Profile

Car Diffusers

C&E Craft Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Diffusers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for three sets of three for 11 dollars air fresheners for my car when I got my order I only got one set of three not three sets of three I've made multiple attempts to contact the company they ask for the order number and then they tell me to submit the return online but it won't let me submit the return on tiktok shop due to an error where it doesn't let me continue the return and they won't reply to any more messages and I'm not able to submit the return online

  • Initial Complaint

    Date:10/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product I received from my last order placed with this business (a car freshener) was defective and permanently damaged interior parts of my car that will need to be repaired. I was using the product as it is supposed to be used, and it leaked out onto parts of my car and chemically corroded it (all in a matter of a few hours- not over a period of time). I contacted the business months ago to alert them of the issue and seeking a resolution for the damage. After various emails back and forth, including my documented order numbers and photos of the damage, they stopped communication completely. I reached out again to check on the status of the complaint and again, no response. The owner, however, had been active on her social medias throughout this whole time. Also, the owner is not only still promoting this specific product, but also selling the ones that she claims to have imperfections from the warehouse for a reduced price ( I did not buy an one of these reduced price imperfect ones). It seems this issue has not been taken into consideration to not have this happen to another customer, or to better the product at all.

    Customer Answer

    Date: 11/16/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by C&E Craft Co. regarding complaint ID ********.

    Regards,

    **** Puma

    Business Response

    Date: 12/06/2024

    Hi, 

    I am the owner of CANDE Craft Company, that this complaint was about, and we did not receive any correspondence about this claim until today. It seems that the mailing address on file with the BBB is incorrect. I would love the opportunity to respond to this complaint as well as the opportunity to update our address moving forward. 

     

    Thanks!

C&E Craft Co. is NOT a BBB Accredited Business.

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