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Business Profile

Web Design

SEO Promisers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for SEO Promisers's headquarters and its corporate-owned locations. To view all corporate locations, see

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SEO Promisers has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: the full extent of the conversation was not shown by the business.  Plus, the completion of the work was supposed to be two weeks after we signed the second agreement.  This work was supposed to initially be completed two 40 days after the initial signing.  The second agreement was supposed to be completed two weeks after the signing and yet again the company did not fulfill their obligation of the contract.  Please honor your contract agreement and issue a 100% Money-Back Guarantee because I have no working product!

      Regards,

      ***************************
      y back!

      Business Response

      Date: 01/30/2023

      May 2021 , this client approached us for website development he has been catered cordially, and his website was developed as per his desire however the agreement contract is also signed between the client and project manager which shows he was fully satisfied and approved for the further development procedure. The website was fully developed and delivered to him in September 2021. Afterward, the client vanished and didnt follow up with our project manager, and never responded to our emails now the client falsely claims that his website is down. In reality, the client asked us to design the website in a manner that if we open the website the front display will show coming soonand upon clicking the right bottom button (home) the home page will open that is fully functioning the website is live. Below attached is the case study with proofs .

      Business Response

      Date: 02/09/2023

      Dear *******,
      Just a mild reminder, we were waiting for the clients response since last December, the client remained unresponsive however we are always happy to hear from our clients. We are looking forward to hearing from the client at his earliest convenience and resolving the issue.

      Customer Answer

      Date: 02/10/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: I have proof that I responded, however, the companies project manager was not responding to me.  I have emails and text messages that I can share upon request.  Why can't SEO Promisers honor their 100% Satisfaction Guarantee and their 100% Money-Back Guarantees?  This seems to be a fraud because the company will not honor their promises in the contract.  All I want is for you to honor your 100% Satisfaction Guarantee and your 100% Money-Back Guarantee.  

      Please look at page 6 of the original contract, which states the following:

      o 24-48 Hours (Initial Layout)
      o Dedicated Account Manager
      o Unlimited Revisions
      o Complete Ownership Rights
      o 100% Unique Design Guarantee
      o 100% Satisfaction Guarantee
      o 100% Money Back Guarantee

       

      Honor your commitment and commit to the guarantees that you promised.  Just in case you did not read the language in your contract, I have uploaded it again.  All I want is my money back so that I can pay someone else to build me the website I originally asked for 2 years ago.

      Regards,

      ***************************

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