Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, *******************************, died on July 22, 2023. On July 25, 2023, I phoned ******* at a number given to me by my mothers assisted living facility, ***********************, **, to shut off services at her apartment, #***. Even though my mothers bank had autopaid for the period during which she died, a period ending on August 7, a person at that ******* number said I would have to pay an additional $75.36 to get the services shut off. My statement for credit card ending in 6717 shows the card was charged on July 25, 2023, $75.36 by *** Web *********** PA.On or about Jan 10, 2024, I discovered on my 6717 statement a fraudulent $189.75 January 2, 2024, online charge made by a ******* store in **********. I live in ************, which has no ******* service, and hadnt been out of ************ since the end of July 2023. I did not make that $189.75 purchase. I reported this fraud to my credit card company, which reversed that fraudulent $189.75 charge and canceled that credit card to protect me from further fraud.While administering my mothers estate, I saw that ******* had refunded to my mothers autopay account the unused portion of the period of my mothers death, which period ended on Aug 7, 2023, in the amount of $31.11. But no refund of the extra $75.36 was ever made either to my credit card or to the autopay bank account.I called ******* customer service and they claimed they had already reimbursed a credit card. I got into my mothers online ******* account which showed a $75.36 payment by and refund to a credit card ending in 4771. I have never had such a credit card. My mother never had such a card. And no one I know ever had or has such a credit card.******* customer service declined responsibility for the $75.36 refund and said *** Web appeared to be fraudulent. **** at the *** Web number confirmed, #***********, payment by my credit card 6717 and agreed multiple times to refund the $75.36. To date no refund has been made.

  Business Response

  Date: 03/25/2024

  CAMPLAINT ID ********

  CUSTOMER NAME ***********************************;

  
  

  
  

  Hi this bob tech llc 

  we received letter from you guys 

  The Lady who Complaint her name is ********* we have been trying to refund her But *************** or card is close 

  We Only Can Refund Money Original Payment Method Was use by her Mother 

  thats why its was taking So long 

  Today She Give us her Own Personal Account Number 

  And we Refund her Money With WIRE Please Find Attachment 

  
  

  Mostly We Only Refund On Original Payment Method but *********** Reputation

  we doing this 

  Thanks  

  Customer Answer

  Date: 03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Bob Tech contacted me right after receiving your communication with them regarding my complaint ID ******** and promptly reimbursed the refund due.  I find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************************