Business Profile

Trademark Consultant

Patent Trademark Bureau

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Complaints

This profile includes complaints for Patent Trademark Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received letters from the Patent Trademark Bureau regarding the renewal of my two trademarks which are set to renew in 2024. The included a letter stating that my trademark would be lost if I didn't pay the bill, as well as a form to fill out and an invoice for each trademark totaling $4450. I paid the bill and did not realize it wasn't renewed until I just received a bill from lawyer for the actual renewal. My trademark was never renewed and I want my money back.
Business Response
Date: 05/08/2024
Dear Sir/*****,

Thank you for contacting us. We would like to inform you that the payment was received. However, we can stop the process and REFUND the whole amount.
Please provide the correct mailing address in order to send the refund check.

We look forward to hearing from you soon.
Best regards,
Initial Complaint
Date:03/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello We received invoices from this vendor requesting money stating that our Patent will expire for our company.We have sent them $4,650 since 2018, We request that the monies be refunded to the company.I am attaching the invoices we received in 2018, 2019, 2022 & 2023.We received an invoice for 2024 last week and after I did some research I realized that this company is scamming legitimate business.Anything you could do is appreciate it.Thank you,
Customer Answer
Date: 03/04/2024

Hello
The name of the company for this complaint is ***************************.
I work for the above company in the accounting department, and I filed the complaint.
Thank you,
*************************

Business Response
Date: 03/05/2024
Dear Sir/*****,

Thank you for contacting us. We would like to inform you that we received the payments for the following invoices on following dates. We renewed the Trademark once in 2019. Therefore we are ready to refund the amount you paid in 2020 ($925) and 2023 ($1950). It looks like the amount of $850 you paid to someone else.

However, we can renew the trademark this year also, and refund you the $925 overpayment.

Invoice ***** paid on Dec. 17, 2018 $925,
Invoice ***** paid on Jan. 21, 2020 $925,
Invoice ***** paid on Feb. 1, 2023 $1950.

We look forward to hearing from you.

Customer Answer
Date: 03/07/2024

Good morning,
I received an email this morning from Patent Trademark Bureau stating that they will be refunding $3,800 to *************************** and that once the check is mailed out they will let us know.
If we do not receive the check in 2 weeks, I will let you know.
Thank you for your help with this matter.
*************************
***************************

Customer Answer
Date: 03/18/2024

Good morning,
The vendor sent *************************** (name of the company) an email message on March 7th stating that a refund in the amount of $3,800 is being processed.
Once the refund is received, we will provide an update.
Thank you,
*************************
***************************

Customer Answer
Date: 04/02/2024
Below is the correspondence I had with Patent Trademark Bureau regarding refund in the amount of $3,800.
Please let us know if check in the amount of $3,800 has been sent out.
Business Response
Date: 04/04/2024
Dear Sir/*****,
Thank you for contacting us. We would like to inform you that the refund check was mailed out. It should be delivered any time soon. Please inform us once you receive it.
We look forward to hearing from you.
Thank you,
Customer Answer
Date: 04/04/2024

Good morning, *******,
Thank you for following up with the vendor. I will let you know once check is received.
*************************
***************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August we were contacted by the Patent Trademark Bureau in which stating that our Trademarked name of ******* ******* was going to expire at the end of the year and that we needed to pay $2800.00 to renew the Trademark. On August 5,2023 We sent a check # **** (that was cashed) And now our trademark is still not renewed and its due by the end of the year. We are looking to get refunded for this.
Business Response
Date: 12/29/2023
Dear Sir/Madam,
Thank you for contacting us. We would like to ask you to provide the Trademark registration number or the payment proof for reference.
We look forward to hearing from you soon to close this dispute.
Thank you,
Initial Complaint
Date:10/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a small company with a patent. We received an invoice early this year stating it would expire if we didn't pay maintenance fees of $2,950.00 from the Patent Trademark Bureau. Documents attached. We now received a notice stating we are late on our fees and owe $1,650.00 to the ****** I called them and they indicated nobody has paid them any fees for the maintenance. This is a SCAM and they have a Website. I called the number and they said all operators were busy and to send an email which I did. We now have to pay an additional $1,650.00 to the ***** to keep our patent.
Business Response
Date: 10/10/2023
Dear Sir/*****,
Thank you for contacting us. We would like to inform you that the payment was received for the invoice ***** for Patent renewal.
The Patent ******* has been renewed successfully; therefore, there is no need to pay anything extra. We have delivered our services successfully.
In case of any questions, please feel free to contact us.
Best Regards,
Initial Complaint
Date:06/30/2023
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We believe this is a fraudulent charge. We received an invoice for Patent Number: ********, Application Number: ******** and paid the invoice with check #****** on 12/19/2022.We received a payment confirmation email from the following email address on 1/24/2023: ********************** Receipt No. RCPT-**** Patent & Trademark Bureau ********************************************** Huntingdon Valley, PA ******* Phone: ************ List email: [email protected]
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On november 9th 2022 we received an invoice #***** by *********** the Patent renewal *******. We provide a payment on december 6, 2022. Our record shows that we have no patent. Do you think you can refund us. Do not hesitate to contact me
Business Response
Date: 06/26/2023
Dear Sir/Madam,
Thank you for contacting us. We would like to inform you that we have renewed the Patent and we successfully delivered the service as promised.
In case of any questions, please feel free to contact us.
Thank you,
Customer Answer
Date: 06/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: The patent is not our so we should have not received any invoices from *********** **** it should have been invoices to the real owner of the patent.
So I am asking for a refund
Regards,

*************************
Business Response
Date: 06/29/2023
Dear Sir/Madam
Thank you for your reply. We would like to inform you that the reminder was sent to the resgistered address of the Patent, and we received the signed consent back. Then only we issued the invoice and sent to the same address.
The invoice was received and paid by you with good intensions.
Consequently, we renewed the Patent upon reciving the payment. However, as a courtesy, we can refund only $500. If you agree, please provide the correct mailling address and phone in order to proceed further.
We look forward to hearing from you soon.
Thank you,
Customer Answer
Date: 06/29/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
We need to have a proof that our name is on the patent and the period it was renewed (Certificat or other original document).
You can send that to **********************
If you can't provide those information we are asking for the refund of the full amount.
Regards,

*************************
************ ***
Business Response
Date: 07/03/2023
Dear Sir/Madam,

Thank you for your reply. We would like to infrom you that the mentioned Patent belongs to your company. That is why, your company signed the renewal reminder and send back to us, and paid for the serivce.

The Patent & Trademark Bureau renewed the Patent and delivered the serivces successfully. The proof that the Patent is renewed can be found in the attachment.

The proof of the ownership of the Patent can be confirmed on your company's website. The name on the reminder form and invoice belongs to your company.
****************************************
********************************************************************************************
Fondé en 1983 sous le nom « ****** ********** ** *********** ******** », ****** est un organisme à but non lucratif reconnu comme centre collégial de transfert de technologie, lié au ***** ** ** *********. Son équipe multidisciplinaire complète efficacement les expertises de ses partenaires industriels, travaillant avec ceux-ci à l’amélioration de leur compétitivité.
In case of any questions, please feel free to contact us.
Thank you,
Customer Answer
Date: 07/05/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Thank you for this document but I do not see our company name on the document that you sent. Do you have any recent document that you can provide us. Like the last statement that we paid 3 100$ US and the patent documents please. At the mean time I will show the document attached to my superior.

Regards,

*************************
Business Response
Date: 07/05/2023
Dear Sir/Madam,

Thank you for your response. We would like to inform you that the "****** ********** ** *********** ******** ** ******" is also known as "********* ******". You may confirm it with your supervisor.

It is clearly mention on your website in about us page that the founding name of your company is "****** ********** ** *********** ******** ** ******" . Please check, and the patent that was renewed by us belongs to your company. *****************************************
In case of any questions, plesae feel free to write us back.
Thank you,
Customer Answer
Date: 07/18/2023

Complaint: ********

I am rejecting this response because:
However, nothing is solved in this matter. Considering the person who dealt with it in the last weeks is currently on vacation, I will step in to try to bring this to a conclusion.

I would like the following answer to be transmitted to Patent Trademark Bureau.

“ Patent US ******* is not owned by ****** ********** ** *********** ******** ** ******, which is ******’s former name as you already noticed.

This patent’s sole owner is **** ****, as clearly stated by USPTO. Our name appears on the patent because one of the inventors was working for us. The attached document shows the IP cession chain that makes **** **** the sole owner of the IP.

Consequently, it would be impossible for your organization to renew patent ******* in our name since we do not own this patent. Therefore, we can only conclude that there was either a mistake or a mischievous act from your personnel. In either case, we request that you quickly refund the amount of 3 100 $US that was sent by ****** to your organization on December 6, 2022 following your misleading communication including invoice *****.

Please proceed with refund before July 25.”

Regards,

******** *****
Customer Answer
Date: 07/31/2023
The file is not closed. I was in vacation so could not respond to you.
Plese find the answer that nned to be send in order to resolved this issue.
“ Patent US ******* is not owned by
****** ********** ** *********** ******** ** ******, which is ******’s former
name as you already noticed.
This patent’s sole owner is Tole
Inox, as clearly stated by USPTO. Our name appears on the patent because one of the inventors was
working for us. The attached document shows the IP cession chain that makes
**** **** the sole owner of the IP.
Consequently, it would be impossible
for your organization to renew patent 9161558 in our name since we do not own
this patent. Therefore, we can only conclude that there was either a mistake or
a mischievous act from your personnel. In either case, we request that you
quickly refund the amount of 3 100 $US that was sent by ****** to your
organization on December 6, 2022 following your misleading communication
including invoice *****.
Please proceed with refund before
July 25.”
Business Response
Date: 08/16/2023
Dear Sir/Madam,
Thank you for contacting us. We would like to inform you that as we already renewed the Patent, and still we can refund the $500 amount. If we are agreeing on this conclusion. PLease provide the correct mailing address and phone number in order to initate the refund of $500.
We look forward to hearing from you soon.
Thank you
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received a letter last July from the Patent & Trademark Bureau at 2058 County Line Road #113 Huntingdon Valley, PA 19006 stating that our trademark was about to expire. In order to renew our ************ trademark for another 5 years, we were to send a renewal fee of $1250.00. We sent the check which was cashed on July 19,2022. This week we received an identical letter making the exact claim. Clearly, this is a fraudulent business, because if it weren't, we should be "covered" for the next 5 years. This company needs to be investigated. Please confirm that our trademark was indeed renewed, or please assist us in getting our money back.
Business Response
Date: 05/30/2023
Dear Sir/*****,
Thank you for contacting us. We would like to inform you that the payment was received successfully.
However, we are ready to refund the amount for the invoice *****, Please provide the phone number and correct mailing address in order to process the refund.
We look forward to hearing from you soon.
Yours sincerely,
Customer Answer
Date: 06/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My phone number is ************ and my mailing address as requested is *********************, Missoula, Montana ************

Regards,

***************************
Initial Complaint
Date:04/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received renewal information from Patent and Trademark Bureau and I sent back the form, thinking that it was from the official government office. It is not. I received an invoice for $1900, which I paid by check. Before the check cleared, I received an email with wording that seemed not quite right. I visited the website, which is a .com, not a .gov. Again, it felt not quite right. After a few minutes of review, this is clearly a private company.If this isn't a scam, it's definitely misleading. I stopped payment on my check and will be renewing my trademark through the official office.
Business Response
Date: 04/26/2023
Dear Sir/*****,
Thank you for contacting us. We would like to inform you that it i clearly mentioned in the letters that this is a private company. However, please provide the invoice number in order to cancel it.
We look forward to hearing from you soon.
Thank you,
Initial Complaint
Date:03/06/2023
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 8, 2022 my business received a notice from the Patent & Trademark Bureau, saying that our trademark was due to renew. It had the registration number and serial number or our trademark with a picture of it prominently displayed on the notice. On June 3, 2022 I submitted a check for $925 to this company. Check # **** which was cashed on June 21, 2022. I have now come to understand that this company is not endorsed by the US government and is a scam and that the only organization that should contact you regarding your trademark is the ****** who is still showing our renewal outstanding and coming due in 2023. There are several other claims stating the same thing regarding this company.
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received a notice that one of our company trademarks was about to expire and we needed to pay $925 to renew the trademark. We paid the invoice and received a receipt from the company. We recently found out that Patent & Trademark Bureau never completed the trademark renewal and our trademark expired (even though they cashed our check on 12/2/2020). We now have to pay attorney fees and additional filing fees to go through the entire trademark process again. I contacted the company 3 times. They responded to the first email sent on 2/3/23 saying they would look into it and then never responded to my follow up emails on 2/9/23 and 2/15/23.

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Patent Trademark Bureau is NOT a BBB Accredited Business.