31 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Carrol G
1 star04/13/2024
I no sooner finished my return on line and signed out, an hour later tried to sign in with my user name and password it said I had entered a wrong user name.. I even sent them emails, no response.Review from Phyllis H
1 star04/13/2024
I'm so regretful I used this site! The most user unfriendly site I have ever encountered. I can't figure out if my taxes have actually be submitted to the government. I can't get the taxes to print all pages. Literally in tears If I could give them 0 stars I would.Review from Melissa W
1 star04/11/2024
I filed my federal and state got to the submit button and tried to file my state and I can't it's NOT SUPPORTED even though it said it was on the irs website now I can't efile because you have to do them together to efile your company is giving false information regarding tax filing so they will choose your company its deceitful to say the least. I hope they ship you downReview from Kevin R
1 star03/25/2024
What a scam, they charged my account $17.95 then my return was rejected. They basically told me I was beat. They rejected my return numerous times over a pin which I didn’t have because I mailed in my return last year & kept rejecting my AGI , really a terrible company.Review from Eileen E
1 star11/21/2023
They do your taxes, then never send them in to the IRS. Leaving you with alot of problemsReview from Jeff W
1 star08/31/2023
Beware this business is owned by a thief chink. You may find out as I did that the pinko chinko never actually filed your taxes 3 years ago despite paying for it. Save all of your records!Review from Eileen E
3 stars04/30/2023
I filed in the beginning of April, as of today the state of Oklahoma still hasn't gotten anything posted to them. LeVing us in hot water. You all didn't hesitate to take our money. I should of just mailed it in.Review from Brian S
1 star04/19/2023
Filed return. It was rejected due to an error on my part. Corrected the error but 1040now won't let me resubmit the return. Emailed CS and they responded relatively quickly. I explained that it was rejected for my error, explained the error and that I had corrected it, explained that it wouldn't let me resubmit the return, gave them all information they requested and sent a video of exactly what was happening only to have them ignore me after they told me to "send us the error code after submission" even though we had gone back and forth several times that I wasn't able to submit the return because the button to submit it did nothing. My advice is to choose almost any other tax filing software. I know they are going to say that they are an IRS and state approved tax filing service and to that I reply, maybe you shouldn't be.Review from Penny B
1 star04/16/2023
I would give zero stars if I could. It does not HELP you do your taxes at all. And worse, I never pay anything because I do not have to file a Fed or a State. I only file for Homestead Credit. What should have taken less than 1 hour took all day because I had to REDO everything and go over it over 6 times in order to file for FREE like they say you can with filing ONLY for Homestead and/or Home Heating Credit. Don't bother with this unnecessary headache.Review from Sandra R
1 star04/01/2023
I couldn't reset my password and it was an endless loop to try to get into my account.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.