Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Spa

Vyve Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is **** ******. On July 1, 2023, I purchased a $150 gift card from Modrn Sanctuary for my mothers 70th birthday. Unfortunately, due to her declining health over the past two years, she was unable to use the gift ******* September 2024, I called Modrn to confirm the validity of the card and was assured that it was still active and could be used in the future.About a month ago, I went online to book an appointment for myself with the intention of using the gift card, as my mother can no longer benefit from it. To my surprise, I discovered that *************** had closed, and a new companyVyve Spahad taken its place.Last week, I contacted Vyve Spa and left a voicemail. On Thursday, August 7, 2025, I received a return call from a gentleman who informed me that Vyve Spa is not affiliated with *************** and that they would not honor the gift card. He provided me with your email address and advised me to reach out directly.After doing some research, I learned that Vyve Spa appears to be a rebranding of ***************, as both share the same address, phone number, and web redirection from Modrn to ****. Given these circumstances, Im writing in hopes that this issue can be resolved.I am requesting a full refund of $150 for the unused gift card. Attached is the original purchase receipt for your reference.On 8/25 Vyve responded: Please note that Vyve Spa is not involved in anything related with gift cards issued by Modrn Sanctuary. Any emails pertaining to them will not be read by Vyve personnel, thank you. As of today 8/26, I still haven't heard back from Modrn/Alaxandra.Vyve Spa: **********************. ****************** ***************, Pa ***** Modrn Sanctuary: ****************************** // same address.

    Customer Answer

    Date: 09/05/2025

    Upon addition research, I located the owner of ****************

    ********* Janelli 

    ********* now owns THETA Spring located at ****************************************************************************************************. ************************   *************

    Vyve Spa and Theta Spring share the same phone number and both are located in the same building. 

    I sent ********* an email 8/26/25. As of today, she hasnt responded. ************************

    Business Response

    Date: 09/16/2025

    We at Vyve Spa appreciate the opportunity to clarify the situation.

    Business Structure
    Vyve Spa is a separate and independently owned entity from *******************************************. While **** currently operates in the same physical location formerly occupied by *************** ************, it is a distinct business with its own LLC, EIN, ownership, and operational policies. Vyve is not a rebranding of *************** ************. These facts have been mentioned to Ms. ****** in various communication channels. 

    Nature of the Complaint
    The gift card in question was purchased from *************** Philadelphia in July 2023, more than 2 years prior to the time of this writing. As such, this is a matter between Modrn Sanctuary Philadelphia and the client. **** is not responsible for honoring gift cards sold by a separate business entity prior to its formation. Vyve received no financial benefits from the proceeds of the gift card issuance in question. If Vyve is to honor the gift cards, it would essentially have to provide the service for free. Likewise, Vyve is in no position or has obligation to provide a refund. 

    Client Notification

    To the best of our knowledge, several emails were sent to Modrn Sanctuary Philadelphias client list, by Modrn Sanctuary,  prior to the business transition, explicitly stating that gift cards issued by Modrn would not be honored by Vyve. We cannot control whether or how those messages were received, filtered, or viewed by the recipient.

    Clarification on Website Reference

    The Vyve  and Modrn website may reference the locations previous identity as Modrn Sanctuary solely for the purpose of continuity and clarity for returning clients seeking wellness services at the same address. However, Vyve is not affiliated with or a continuation of Modrn Sanctuary.


    We hope this clarifies Vyves role in this matter. Should you require further clarification, we are happy to provide it.

    Customer Answer

    Date: 09/18/2025

    Can the BBB please reach out to the owner of Modrn Santuary ********* *******?

    Upon addition research, I located the owner of ****************
    ********* Janelli 
    ********* now owns THETA Spring located at ****************************************************************************************. ************************   *************
    Vyve Spa and Theta Spring share the same phone number and both are located in the same building. 

    I sent ********* an email 8/26/25. As of today, she hasnt responded. ************************

     

    Customer Answer

    Date: 09/18/2025

    Is there anyway possible that you can reach out to ********* *******, owner of ****************? She currently owns ************ which is located in the same building. 

    Customer Answer

    Date: 09/18/2025

    Is there anyway possible that you can reach out to ********* *******, owner of ****************? She currently owns ************ which is located in the same building. 

Vyve Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.