Complaints

This profile includes complaints for PMC Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PMC Property Group

  1608 Walnut St Ste 1400 Philadelphia, PA 19103-5446

• 

  Rodgers Forge Apartments

  6809 Bellona Ave Apt B Baltimore, MD 21212-1222

• 

  PMC Property Group

  266 Pearl St Hartford, CT 06103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **** in the ******************************************************* has been a disaster since I moved in January 2024. There have been several weeks each winter when the heat doesn't work, even when the weather is around freezing point. There are also several weeks each summer when the ** doesn't work, even during heatwaves. The management is aware of the issue, but they do not adequately address concerns. The repairs take days or weeks, but then the **** breaks soon after. The past few weeks, the ** has not been working, even though the temperature was above 90 degrees for so many days.

  Business Response

  Date: 07/08/2025

  Hi,

  We are aware of the ongoing hvac issue and deeply apologize for the inconvenience. We have provided portable HVACs and can look into hotel accommodations if the resident would prefer this.

  Our new Manager, Shareve, is working with a new hvac company, and we are optimistic there will be an immediate improvement in short term and long term functionality. 
  

  Please contact ************************************************************* if you have any questions. She is on site with the technician right now, working on a resolution.

  Thank you,

  PMC

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against PMC Property Group Property Address: *********************************************************************************************************************** Tenancy Period: October 2023 **** 11, 2025 I am filing this complaint due to PMC Property Groups failure to accurately process my final prorated rent payment and the continued lack of communication and resolution following my move-out.Prior to my agreed move-out date of **** 11, 2025, I was advised that my final rent for **** would be prorated. However, the online payment portal still displayed the full monthly amount of $1,745. I was instructed to proceed with the prorated payment and that the balance would be corrected once my account was moved out. To confirm the correct prorated amount, I inquired twice whether $639.83 was accurate I received no response. To err on the side of caution, I paid approximately $650.Despite moving out on **** 11, the portal on **** 13 reflected the full rent amount still due, plus an $87.25 late fee (5%). I immediately followed up with management and was told that the issue would be corrected by accounting once the account was closed, but that they could not provide ************ of today, **** 20 nine days after move-out no action has been taken. My account remains open with an incorrect balance and a late fee, with no documentation provided confirming account closure. I am concerned this delay will negatively affect my credit, despite acting in good faith and paying promptly based on the best information I was given.Desired Resolution:I request (1) immediate resolution of this matter by **** accounting department, (2) written confirmation that my account is closed and in good standing, (3) verification that no negative reporting will be made to credit agencies.

  Business Response

  Date: 06/23/2025

  We apologize for any delay in communication. We'd like to clarify that our system does not automatically prorate rent based on the tenant's move-out date, as charges may vary depending on the final schedule and conditions. As a standard policy, the full monthly rent remains reflected on the account until the deposit accounting process is completed.
  In accordance with state law, we have up to 30 days from the move-out date to finalize the security deposit accounting. This allows time to conduct a thorough move-out inspection, assess any damages, and receive final utility statements from our third-party utility provider, Energy Management Systems.
  In this case, we have completed the final accounting, which includes prorated rent for the 11 days of June 2025. Additionally, any late fees that were automatically applied due to a balance on the account have been reviewed and adjusted accordingly, as the late fee in question was not valid.
  A refund check has been issued and will be mailed to the forwarding address provided. It should be received within 710 business days. We would also like to confirm that there has been no negative impact on the former tenants credit.
  If there are any additional questions or concerns, we are happy to provide further clarification.
  
  

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Gio Laflotte
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ******************************* in Philadelphia, managed by PMC Property Group. In early February 2025, I gave them written notice that I intended to break my lease and move out early. I fully vacated the apartment in early March 2025 and paid more than $2,000 in fees including a lease break fee and accelerated rent despite not occupying the unit.PMC continued to charge me rent for May and half of June, claiming the apartment wasnt re-rented until June 15, 2025. This is more than three months after I gave notice, and they offered no justification or timeline for the delay. When I requested proof of their re-rental efforts (listing date, showings, marketing), they flatly refused and instead threatened collections.I believe this violates basic fairness and possibly Pennsylvania landlord-tenant law. Landlords are required to mitigate damages by attempting to re-rent a unit in a timely manner, and PMCs refusal to provide documentation raises serious red flags. They are now using pressure tactics to intimidate me into paying more.I have already submitted a formal complaint to the *************************************, and Im filing this complaint so other tenants can be aware of PMCs pattern of behavior.

  Business Response

  Date: 06/11/2025

  On February 11, 2025 the resident in ********************** (***** ********) emailed **** ****** to either end her lease on March 13, 2025 or transition into a month to month lease.
  
  **** informed her it was too late to go on a month to month lease that her lease automatically renewed for another year. She would have had to give us notice to vacate no later than January 13, 2025.
  
  We reminded her that she was sent her renewal on December 13, 2024 via email and also a copy through the ****, giving her ample time to let us know her intentions for the upcoming year.
  
  The resident told us that she was planning on leaving on March 13, 2025 despite the auto renew. We explained to her the process of a lease break, charges and fees. She asked us to keep her posted when the apartment got re-rented.
  
  Our Leasing Consultant showed the apartment to any prospect who was looking for a studio in that price range. On May 8, 2025 an application was taken for this apartment, they were approved and will be moving in on June 15, 2025.
  
  According to PMC Policy, a resident who beaks their lease is obligated to pay all rent and fees until their lease ends or until we re-rent the unit, whichever comes first.
  

  Customer Answer

  Date: 06/11/2025

   Complaint: 23449842
  I am rejecting PMC Property Group's response because it is incomplete, misleading, and does not address the core issues of my complaint.

  
  Failure to **************************start="486" data-end="489"> Despite receiving written notice in early February 2025 and my full vacate on March 12, PMC did not re-rent the unit until mid-June. This is a failure to mitigate damages under Pennsylvania landlord-tenant law. I have repeatedly requested documentation of their re-rental efforts including listing dates, showings, and applications which they have refused to provide, even though they are legally obligated to do so when charging for prolonged vacancy.

  
  Improper **************start="975" data-end="978"> I was charged both a lease break fee and a re-rental fee, which is duplicative and unjustified. On top of this, I was charged rent for four months despite having paid accelerated rent and vacating the unit early. This billing structure appears designed to maximize charges, not to reflect any reasonable loss or cost.

  
  Dismissive and ********************************start="1361" data-end="1364"> When I raised concerns about the charges, the response I received was defensive and dismissive, with no effort to work toward a fair or human resolution. Instead of transparency, I received threats of collections and misrepresentation of my move-out date and notice timeline, both of which I have fully documented.

  
  PMC Property Groups actions have caused significant stress, financial harm, and now have escalated to collections despite an active dispute. I maintain that the charges are not valid, that they failed to act in good faith, and that I am still waiting on basic documentation they are required to provide.

  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  retroactive charges for the parking garage that have recently been applied to my account for the period covering the past four (4) months.I am disputing these charges because I did not have full, reliable access to the parking garage during this timeframe. My primary reason for this lack of access is that I was never issued a parking sensor or door opener, as referenced in the Parking License Agreement between myself (Licensee) and PMC Property Group, **** (Licensor) for the parking space at ****************. The License Agreement mentions these devices as the means of access if issued. Without the necessary access device, my ability to enter and exit the garage reliably was severely hindered for the entire four-month period you are now billing me for.Additionally, there were instances during this period where the parking garage gate was closed or inoperable, further contributing to the unreliable access to the parking facility for which I am being charged.Furthermore, I wish to point out a discrepancy on the copy of the Parking License Agreement I have, which lists the "License Commencement Date" as 01/01/2025. The payment for the period commencing 01/01/2025 was sent in full to the renters portal where I also sent an email notifying that the payment was sent. I have attached a copy of this email for your reference.Based on the fact that I was not provided with the necessary access device (sensor/door opener) for the past four months, thereby preventing full and reliable use of the parking service, I request that the retroactive parking garage charges for this period be immediately removed from my account. Charging for a service that was not fully accessible due to the Licensor's failure to provide the means of access is unreasonable and inconsistent with the spirit of our agreement.I make a cashier's check out to the property for the base rent of $1150 l they applied that check to the parking fees and now there is a late fee that is occurred.

  Business Response

  Date: 05/23/2025

  Hello,

  The manager is in touch on this and working a solution to accommodate the request. Thank you.

   

  Management

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant of PMC Property Management since October 2024. The air conditioner in my apartment is broken, and has not been working for a month. I have entered 5 maintenance requests through the online tenant portal, and they have been ignored. I have made three emergency calls to the management office answering service, and they have not been answered. I have emailed the property manager, Desn ******* three times. He responded once that he would send a HVAC technician, but there has been no follow-up. I have asked the onsite maintenance person to help me, and he recommended that I call the **************** I have left several messages there as well. I have called the leasing office at least twenty times, and nobody ever answers or calls back. I pay my rent on time or early every month. I keep my apartment very well-maintained, and I want my air conditioner repaired.

  Business Response

  Date: 05/19/2025

  Good afternoon,
  
  We truly apologize for any miscommunication on our behalf. Moving forward, as discussed on our call today, please use the below direct contact lines for any future issues.

   

  **** *******
  Property Manager
  ************
  **********************************************************
  
  
  Kannan DeGraffinried
  Assistant Property Manager
  ************
  ************************************************************
  
  

  We are working diligently to resolve any air conditioning issues that you may be experiencing. 

  
  Please feel free to contact myself, or the Assistant Property Manager, for any of your needs.
  We thank you for being a valued resident with us. 
  
  Thank you,

  **** *******

• Initial Complaint

  Date:04/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment through PMC Property group located at ****************************************************I was working with a realtor by the name of Princess ***** I fulfilled all the proper paperwork, paid the $50 application fee and also put down $500 towards the security deposit.I discussed with Princess my recent credit history in which my credit and credit score had taken a hit due to medical obligations during COVID.Negative reports were on my report though I have taken care of them.Princess reassured me that my credit history was of no concern to PMC Property Group. Princess stated the only thing they would concern themselves with is if I was making the amount of income to allow me to comfortably cover rent AND if I have had any past evictions. I proved ability to cover the rent with copies of paystubs and bank statements.Princess then contacted me later in the day and said I was approved Then, out of nowhere, I receive a text stating she had been fired and *****, a supervisor would be handling my lease. I again had to produce paystubs. I personally met with ***** to sign a I9 form and was told everything was all set Later that day I received a call from ***** informing me I was now denied due to adverse credit.I explained about COVID but she no longer was interested. Situations due to hardships during COVID should NOT be a determine factor. Proof of ability to pay rent and having no evictions should be determine factors as stated by Princess in the beginning.I relied on the word of PMC Property Group and now have nowhere to live since I was expecting to move in on the 1st of May. In addition they are holding my deposit without even paying interest as governed by law

  Business Response

  Date: 05/07/2025

  This applicant was denied by our credit reporting service due to credit. 
  
  ******************************* is the email we have on file. Not the email as noted in the BBB complaint.
  I checked both emails. 
  I found one email chain between him and Princess setting up an appointment and one email that were paystubs. 
  I have attached all the text messages between him and Princess. I see no text stating he was approved. 
  
  I cannot speak to what verbally was told to him but the text messages show that Princess was still trying to get payroll docs verified before she was no longer working for PMC. 
  
  ***** **** PMC reached out to Mr. ******** to get the application moving along so credit could be ran. 
  ***** completed the application run credit.
  Informed Mr. ******** of the denied via email attached is an email reply that this applicant sent to PMC after he was informed of the denial.
  
  His email notes an *** pet however he did not check service animal *** on his application. His application states a ferret as a pet. 
  Along with reaching out to multiple agencies to report us. 
  
  Refund receipt attached was processed on 4-28-2025 back to his credit card. 
  
  Please let me know if you have any further questions.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment managed by PMC Property Group ("The Apartments at 23rd and Cherry") in June 2024. During the rains in August 2024, water began leaking through the ceiling in the living room and bedroom. After submitting an online service request, maintenance personnel painted over the portions of the ceiling that were leaking, and I received and email from ***** ***** (one of the property managers) on September 5, 2024, that the repairs had been completed. Unfortunately, the ceiling continued to leak, requiring me to move all furniture away from below the leaking areas. I contacted *** again in November 2024, and I was told that I had to wait until the rains were over for the repairs to be done. I followed up in December 2024 and January 2025 by email and received no response, despite water continuing to leak through the ceiling. I submitted another maintenance request through the online portal in February 2025 that was never attended to. I went to the property management office in person in March/April 2025, and ******* ******** (another one of our property managers) apologized and said she would have the maintenance people come that same day or the next day to make repairs. I received no follow-up, and later in April 2025, my roof continued to leak. I submitted another maintenance request and returned to the property management office on April 12, 2025, and spoke with ***** ******* (another one of our property managers). He also apologized and provided me with the on-call manager's phone number, and guaranteed that he would follow up with his manager, and send maintenance on Monday, and follow-up with me on Tuesday. I called the on-call manager twice that day and no one picked up. Maintenance came on Monday and said they would ask ***** to send people to repair the outside of the building that week. No one followed up. After eight months, these issues still have not been resolved, despite my monthly follow-ups.

  Business Response

  Date: 05/19/2025

  Management confirmed from Tenant that the leak was resolved and they did not want any further interior touch up work done. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for an apartment and told the representative showing me a tour that i had until 2/27 to inform my current landlord if I was going to extend my lease or move.I was shown an apartment and told I had to fill out an application,pay a $50 application fee,and an additional $500 deposit prior to my application getting approved or not.I was told verbally that the application would be processed before my current landlord's deadline.Days leading up to the dedline my calls ,texts,and emails went unanswered resulting me having to extend my current lease.When i finally reached them and asked about refunding my $500 deposit they refused saying that was for taking the apartment off the market even though they never took it off from advertising online.The date i informed them I wouldn't be needing the apartment as I extended my lease was 2/27.On 2/28 I finally heard from them saying I was approved but I told them it was too late and I was emailing,calling and texting everyday since about my $500 being refunded but no one answered back until yesterday 3/4 and I was told I wouldn't get it back even though I informed them I wouldn't need the apartment before they even finished processing the application.

  Business Response

  Date: 03/11/2025

  This Prospect was referred by ******* Realty. The Prospect and Leasing Agent toured Waterfront Apartments on Wednesday February 19th. Before the end of the tour Prospect asked if they could recieve a price reduction for both units toured that day, which was granted to Prospect. Leasing Agent informed Prospect immediately. At this time Prospect had all the information, along with the link to apply, and application instructions. On Saturday February 22nd at 9:38am Leasing Agent received an email from Prospect stating the following he "was wondering if I could fill out the application and pay the application fee first before putting a $500 hold on the apartment? At 9:40am Leasing Agent gave Prospect a call to explain the application process again and mentioned that it would take up to 3 business days to hear back from accounting on whether or not the application was approved. As mentioned on the tour, Leasing Agent stated once more that they could only work on the application once the security deposit was submitted and once the application was approved the security deposit is non-refundable as we do take the unit off the market once applying. Leasing Agent suggested Prospect apply Saturday to finish their part of the application and have it ready for the accounting team on Monday when they returned to the office. Prospect stated he would apply  Monday afternoon. On Tuesday February 25th when Leasing Agent returned to the office they began working on Prospect's application and realized his photo ID had not been uploaded. Prospect was given a phone call making him aware of this and was able to send his Photo ID via email. After submitting the documents to ********* PMC discovered that the paystubs were downloaded incorrectly. Leasing Agent gave Prospect a call to inform him and suggested him to upload bank statements. On Wednesday February 26th Docuverus only sent back verification for Prospect's POI not photo ID. Leasing Agent had to wait to get verification for both from Docuverus. With that being said the Leasing Agent's portion of the application was finished at the end of the day on Wednesday. Leasing Agent called Prospect again to inform him about the application completion making him aware that it would take at least 3 business days for an answer.  On Thursday Prospect messaged  Leasing Agent stating he needed an answer by the end of the day Thursday.  Thursday was still within the 72 hours that we are allotted to approve or deny an applicant. This is clearly stated in the application consent that Prospect signed. As such, we did not refund his deposit.
  

  Customer Answer

  Date: 03/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23025147
  
  I am rejecting this response because:
  
  The account is inaccurate as described by the company I was told verbally more than once that the application approval or denial would be before my 2/27th deadline I was never told verbally that the $500 was non-refundable I was told that it was necessary to start the application process but it would be added to the move-in costs or refunded.72hrs wasnt mentioned until after the deadline and I emailed that I renewed my current lease and admonished them for not returning my emails,texts,and voicemails then the young lady who showed me the apartment said she had a family emergency as to why she ignored my communications and said she told me they had 72hrs to process which she hadnt and when does that 72hrs start .When I completed the application and applicable fees?When she received it did the 72 hours start then?No one explained until after the fact when I requested my $500 back and as I said previously the apartment was still marketed online they lost no money or potential renters I am the only one who experienced loss.If they wouldve answered my communications and it was to more than one person and they would have said that it was taking longer to process than anticipated but were confident that you will be approved I couldve told my landlord that I would not be renewing my lease and I plan on moving but by going dark for 2 days and ignoring me I felt uneasy about the situation and didnt feel comfortable with them not even returning my emails and texts.Thr revisionist history they are spewing makes good fiction but not what transpired.
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/17/2025

  Hello I just wanted to inform you that PMC Property Group mailed back my deposit I received my refund Saturday through the mail and you can end this complaint.I thank you for all your help.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is currently 29 degrees in *********. At this property we do not have heat. There is no sense of humane urgency in getting the heat fixed. Not only is the heat not fixed but Ive submitted multiple maintenance request to have this fixed since December. It is now February and there is a consistent problem with the hvac in this building and Im given a space heater to deal with it. This is not something Ive ever experienced in my life going without heat while your executives Im sure are sitting home with heat in their homes Im having to turn the stove on for comfort. This is not something I should have to do in a downtown apartment. Not only does the heat not work but my hvac bills are increasing from nonworking hvac. Last month the bill was over $400. This month it is well over $500 and Im told that it would be corrected. Im sorry but you expect me to trust that you will correct this when you have a constant turnover in leasing and property management professionals, it takes you weeks to give me a response about the bill and you sent me a notice of filling for eviction if I do not pay these absurd utiility bills for a 700 square foot apartment? Ive had apartments twice the size of this one with a third of the utility bill during the winter. Today I receive a email from the maintenance portal that the service request is complete and I arrive home at 9pm and the heat still is not functioning. Not only should you refund these utilities I am unable to use but I should also have a rental credit for an inhumane living situation. Who would choose to live in a place without heat. I am extremely uncomfortable and Ive requested that the district manager for *** give me a call and he/she has made no effort but again Im sure they decided to go home today to their home with heat. Be professional. You dont deserve to do business in *********.

  Business Response

  Date: 02/24/2025

  Hello,

  We sincerely apologize for any inconvenience caused by the recent hvac issue. We will be providing a credit for the utility increase now and will provide an inconvenience credit once the issue is fully resolved. Regarding the hvac system, please know that we are actively working on resolving it with our hvac vendor. We have gotten **, the manufacturer involved, and they will be out to assess the system on Wednesday. If repairs are unable to made in a timely manner, we will look into transfer options. Our intention is to fix the issue soon, and we are optimistic that we will. In the interim, we are happy to provide a hotel credit if the resident would prefer to stay in a hotel. Thank you for your patience and understanding as we address these concerns.

  PMC

• Initial Complaint

  Date:01/26/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this property in April 2024, and starting around August 2024, I began experiencing consistent and disruptive noise from my neighbors. They have been banging on the walls at all hours, often multiple times a week and sometimes daily, continuing up until today (January 26, 2025). I have video evidence to support my claims, which Ive shared with the management team. However, despite my efforts, no action has been taken. Management has dismissed my complaints, stating that the walls are "incredibly thick" and that I must be imagining the noise, which feels dismissive and invalidating.After speaking with other residents, I've learned that the walls are, in fact, quite thin, and others can hear their neighbors clearly. The front desk staff also confirmed that they've spoken to residents on higher floors who experience similar issues, hearing their neighbors as if they were in the same apartment. Despite this, management has failed to properly investigate the situation or address my concerns in any meaningful way.Out of desperation, I attempted to break my lease to escape this stressful living situation, but the only response I received was a reminder of the lease clause outlining the financial penalties for breaking it. No effort was made to accommodate or assist me. I feel that, as a young woman of color, I am being unfairly treated and discriminated against. I strongly believe that if I were not a person of color, this issue would have been handled more swiftly and **************** a result of the continued harassment and mishandling of my case, I have filed a report with the police and am pursuing legal action for harassment and emotional distress, including a formal complaint against PMC Property Group for discrimination.

  Customer Answer

  Date: 01/27/2025

  To clarify, the unit that has been harassing me is 1421, management has said that it is unit 1420, lying to me about the unit number. I checked again this morning and it is in fact 1421. To date my neighbor has been harassing me. I was also informed by another resident that the building accepts welfare living residents who have mental health illnesses. I was not informed prior that I may be living next to someone who has mental illness, while I understand that, it could be a potential hipaa violation by releasing peoples medical information, I do believe the property management group could have at least informed current and future tenants to avoid conflict like this. I was also told by the daughter of my neighbor that they received a letter from management that their rent was increasing her mothers neighbor is schizophrenic which I am assuming is me. I am not schizophrenic nor have I ever been diagnosed, as I have been evaluated after management made me feel crazy, for hearing pounding on my walls, even though I have video proof. These discriminatory remarks are unacceptable and I refuse to let this slide. I was also informed that there was a specific night that the fire alarms were being pulled up until 3AM, in which everyone evacuated (including myself) and i was told a tenant who lived on the 16th floor was having a mental breakdown, kept pulling the fire alarms, and eventually jumped out of her window the building never informed anyone of this and later sent an email to everyone stating that the person who was doing this was found and it would not be happening again. I dont understand why the residents were not told the truth. It seems the property management is shady and keeping information from its residents on purpose to offset the low housing and up charging a premium to regular folk who want to live in the city in what they think is a nice building when in reality it is the equivalent of project living. 

  Customer Answer

  Date: 01/27/2025

  Last name is *******