Complaints

This profile includes complaints for Bay Property Management Group Philadelphia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bay Property Management Group Philadelphia

  1080 N Delaware Ave #506 Philadelphia, PA 19125-4335

  
• 

  Bay Property Management Group Philadelphia

  216 Crain Hwy N #202b Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to address a recent water damage remediation effortsor lack thereofat my property located at **************managed by Bay Management Group Philadelphia On June 2nd, I received the following update from the property manager stating that the sump pump had been made operational, over 40 gallons of water had been extracted from the carpet, and additional measures such as moisture absorbers, a dehumidifier, and airflow assistance had been implemented. The email also included a vendor recommendation for professional carpet shampooing, which I promptly arranged and completed.However, June 9th my tenant informed me that the sump pump wasneveroperational during the past week. The sump well remains full, and the carpet is again wet. This indicates that the original issue was not resolved as communicated. When I called property manager ******* ********* on June 9th, I was told that only water had been extracted from the well and that no other action had been taken.This completely contradicts the prior report.I called ********* supervisor, ******* *******, who could not provide any information on what has been done to address the water damage and only instructed me to write an email. No response till today. I also attempted to contact ****** ********, another manager, by phone and left a voicemail, but have yet to receive any response.This situation is unacceptable. Bay Management Group's failure to accurately assess and resolve the emergency water issue has resulted in further water damage, a week-long delay in remediation, and increased health risks for my tenants due to potential mold and ********* this point, I must insist that this matter be addressed withimmediate priority.I also expect Bay Property Management to cover all relevant costs caused by this mishandling, including any further remediation, carpet damage/replacement, and potential mold treatment.

  

  Business Response

  Date: 06/11/2025

  We are awaiting photos from the vendor who went out to the property and "got the sump pump working again".  The sump pump was replaced yesterday by a separate vendor. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not have adequate heat for 5 months. This company refused to do anything about it. They lied to me. Ghosted me. And all I had was a single space heater for a one bedroom apt. There weee several nights I had to go stay with a friend because I had no heat. A lip burst in kitchen from being frozen. I moved out. And now they are trying to charge me bogus charges for time I did not live in the apt. And for made up cleaning fees. They will not answer my phone messages or texts. But keep sending me threatening letters.

  

  Business Response

  Date: 06/12/2025

  Hi,

  So to start off the tenant's last name is ******** not ****** so they are already being untruthful.  The property has sensors for heat similar to a thermostat which the tenant believed to be inadequate.  The tenant had contacted licensing and inspections and they did not agree with the tenant's claims so there was never a citation issued. He requested to break his lease and vacate on 04/01 which we agreed to.  He signed the break lease addendum to vacate on 04/01.  Then, he started claiming that he did not request or agree to vacate on 04/01.  This was basically because he was trying to get us to extend the move out date to 05/01. We decided against this because he was withholding rent payments.  I messaged him on 04/29 to confirm if he vacated.  He responded on 05/01 confirming he had left the keys in the unit.  At the time of vacating, he had an outstanding balance of $2,777.35.  I submitted SD deductions of $300.00 for wall repairs & $180.00 for cleaning.  After, his SD of $500 was applied he now owes $2,757.35.

  Despite trying to be nice to this individual, they decided to threaten us and be disrespectful - attached is a text message from this former tenant.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to formally lodge a complaint against Bay Management Group Philadelphia (BMG Philly), located at *********************************************************************************** Phone : ************ concerning unreasonable and unjustified charges deducted from my security deposit for a property located at **************************************************************************** that I rented through them.After vacating the property, I was charged a total of $2,740 for alleged repairs and cleaning fees. Specifically:$1,700 for wall repairs: This amount was charged for what *** claims were "scuffs" on the walls. However, there was only a small area of minor damage that could not possibly warrant such an exorbitant fee. I estimate the actual cost of repairs would not exceed $200.$500 for deep cleaning: The property was returned in the same condition as it was provided. We left the home clean and ensured there was no need for additional deep cleaning services.$490 for carpet cleaning: Once again, the carpets were left in a condition consistent with reasonable wear and tear after a year of tenancy. No significant damage or stains were present.These charges are highly inflated, and ********** has failed to provide adequate justification for them, despite multiple requests for clarification and evidence of the work performed. The company has sent some invoices and vague references to scuff marks and cleaning, but I believe they are using these fees to unfairly profit from tenants deposits rather than applying legitimate costs.Additionally, during my tenancy, I experienced significant inconvenience as I was without a washer/dryer for three months despite paying $3,850 per month in rent. This was never compensated, and my efforts to resolve this with the management company were ignored.I am seeking your assistance in addressing this issue. I am requesting that *** Philly be required to refund a substantial portion of my security deposit, as these deductions are unreasonable and unjustified.

  

  Business Response

  Date: 09/24/2024

  *******,After moving out of *************** on 5/31, you were charged a total of $2,740.41 and these charges were as follows:
  Water Bill (5/14-5/31): $50.41
  Wall repairs - $1,700
  General Cleaning - $500
  Carpet Cleaning - $490
  You were sent photos of all areas that were damaged. In addition to the photos, our team sent the contractors invoices providing proof of the work was completed. Your Property Manager also forwarded photos and invoices from before your original move in to show what was done prior to your tenancy. These communications were all sent in a timely manner after we received your inquiry. We believe these photos and invoices represent the legitimate costs and are in no way an attempt to profit from a security deposit.  
  Regarding the washer, it was replaced 2 months after you reported it.  We greatly apologize for this delay; however, it was very difficult for the vendor to schedule a visit with you for the both the initial visit and the new install.  As the vendor does not have keys, they are required to make appointments, which can cause delays.  In addition, quotes for significant repairs must be sent to the owner of the property for approval before an order can be placed, which also takes time.
  The wall damages were specifically in the living room, the walls along the stairs, and two bedrooms. $500 is our standard general cleaning charge. Our team also sent photos of areas that needed more attention during the cleaning.  This was mainly the kitchen and bathrooms.  As far as the carpet cleaning, you were sent photos of bedroom 3 and the hallway leading to the bathroom. The carpets were clearly damaged and in need of deep cleaning.
  These charges were applied along with the break lease penalty fee.  You received the remainder of your Security Deposit and Last Months Rent back which was $4,959.79 
  You received this check within 30 days of move out.

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. BAY MANAGEMENT CHARGED ME FOR THE MAINTAINANCE THAT WAS NOT DONE. NEVER NOTIFIED THE PROBLEM IN THE PROPERTY NOR TAKE MY PERMISSION TO FIX THE PROBLEM. I WAS TOLD THAT THEY CAN DO REPAIRS UP TO $1000 DOLLARS.2. PROPERTY WAS NEVER INSPECTED BY THE BAYMANAGEMT FOR DAMAGES IN THE PROPERTY.3. EARLY LEASE TERMINATION MONEY $3100 NOT TRANSFERED TO MY ACCOUNT 4. HOLDING SECURITY DEPOSIT NOT TRANSFERED ON MY NAME $1500 5. BAY MANAGEMENT SIGNED THE CONTRACT WITH THE TENENT ON THEIR NAME AND DONT WANT TO TAKE RESPONSIBILIY FOR THE PROPERTY DAMAGE 6. ASKING ME TO CONTACT COLLECTION AGENCY IN COLLECTING THE MONEY

  

  Business Response

  Date: 10/17/2022

  Hi,

  Bay management charging for repairs that were not done is not correct.  The owner is under the impression that work was completed when it wasn't and he cannot show proof of where he was charged for work that wasn't completed.  We are simply the agent for the owner and take no responsibility for a tenant that causes damages.  Our management agreement states this.  We plan to transfer the funds we have on file once we close out the account which again is spelt out in our management agreement.  Since we provided notice of termination with the owner, it wouldn't make sense for us to send the tenants account to collection for anything that exceeds the security deposit and they do not willingly pay.  It is also in our management agreement that we do not handle collections.  Everything mentioned by the owner is completely standard for a management company on behalf of an owner.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th 1am there was a fire in the bedroom window of 1 room. The fire was put out by the fire Dept in that room which they was called and arrived less than 5 minutes. The fire never spread past the window frame of that 1 room the owner ,Bay property management and my insurance was notified of the fire the same night. The owner of the house just hired Bay property management a week before the fire prior to firing his last property management after they notified him that 3311 was electrically unsound. I am a PHA recipient and I have been living at 3311 for 12 years with no complaints from the owner or PHA. The night of the fire a restoration company was at my home trying to invite their selves in they were using my landlord’s name saying they work for him that was a lie. They sat outside my house all night and wand up getting in contact with my landlord they told him how if they get in the house and demolition the living room the dining room and the 2 back rooms upstairs they can get him a max settlement from the insurance company. We were uncomfortable with letting them in because we didn’t get a word from the owner to do so keep in mind the living room dining room and 2 rooms upstairs had nothing to do with the fire the fire was only in 1 room in the window frame that is it. The next day Bay property management via text me if I don’t let these people in my home they will come out and change my locks to my front door!!!!!! They made me give the restoration company a key to my front door forcefully. After a week of the demolition they left 45 bags of debree and sheet on my front porch left my house that way and never came back to do nothing else. I paid out of pocket for the trash removal on the porch sheet rocking all of the walls back patching the roof and the electrical issues. Now Bay property management is trying to illegally evict me with no grounds to do so they also requested a voucher from PHA on my behalf without my consent or knowledge of knowing

  

  Business Response

  Date: 10/12/2022

  Hi,

  The neighboring house caught fire and it spread to this tenant's home.  The fire department informed her and BMG that the home was unsafe and she needed to leave while the repairs were made.  The tenant refused to leave and is still doing so.  We needed to change the locks so we had a working key which the tenant was provided one as well.  The restoration team cannot work in the property with the tenant living there for liability concerns.  This tenant is a voucher holder and was provided a new voucher so she can move and so the work can be completed on the property.  She is not being evicted but simply needs to relocate while the work is completed which has been explained many times.  The housing assistance program gave her a new voucher because they deemed the home uninhabitable.  The tenant refusing to leave is causing additional damage to the property as the roof, siding, and interior need to be repaired.  Currently water is infiltrating the hole in the roof.  This is completely unacceptable as the homeowner's property is being further damaged by someone refusing to move out of an uninhabitable home.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BMG took over the lease for a property I had been renting for 22 months. The entire time we were there under a different management company, we had little issues and any larger issues were handled immediately with great communication. when BMG took over, things went to **** We paid our July rent payment in June, therefore it was transfer to BMG when they took over in July, however they refused to apply to our ledge, claiming they did not have any paperwork however our previous management company sent us the information they sent over to BMG. Then we received notification that we had 60 days to vacate the property as they were not renewing our lease. We had a request for our security deposit to be given to us to assist with the move out request. Allison told us she would work on getting that done for us. Then we were told we have to have an inspection done in order to received 50% of the deposit, which we agreed to. Upon the completion of the inspections - that was done while we were still living in the property, we were told that the deposit could not be returned because all the damage to the property. When I asked to see the report and photos taken, my request was ignored. They claimed we had holes in our walls and the yard was damaged. We made a request in early July as we were told the landlord agreed to only maintained once a month and our July request was never fulfilled. The holes in the walls were from mounted our tv - which we received permission to do when we moved in 22 months prior - those holes were filled upon us moving out. Prior to the take over we had an issue with the property's electric being attached to the bill we paid for our unit. there were flooding issues that caused for industrial fans to be ran for 6 months on our bill. when i asked about the bill &compensation as discussed, we were told the extra charges were $900 and we would only received $90 in credit. We have also have a $325 that was never returned as we told the check was sent out

  

  Business Response

  Date: 09/19/2022

  Hi,

  We cannot know for certain if the tenants were given permission to hang a tv and not be charged for it afterwards - I do not believe any written documentation has been sent to us.  Regarding an credit for rent paid, we need to go through the proper channels to ensure the rent was paid (i.e. the owner receiving the funds).  A flood would not require industrial fans to blow for 6 months straight and I am not even sure if this occurred while we were managing the property.  If not, then I do not see the relevance for this portion of the claim.  Thanks.