We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Philadelphia Newspapers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Philadelphia Newspapers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Philadelphia Newspapers, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order with the Philadelphia Inquirer Store on 2/14/25 for 2 wall plaques commemorating the Phila Eagles Super Bowl win. We were invoiced and paid for 2 plaques however, only received 1 plaque. I have attached 7 emails documenting the order confirmation and subsequent correspondences requesting delivery of the second plaque.I believe we have been patient and at this point no solutions have been offered by the Inquirer and the responses appear to be generated by an automated call center. We still want the plaque or a full refund if the one we ordered, no longer available. email #1 2/14/25 order confirmation email #2 3/11/25 order update email #3 4/3/25 order update email #4 3/11/25 response to update from earlier email on 3/11/25 email #5 3/24/25 our second response to original email on 3/11/25 email #6 4/11/25 our response to inquirer update on 4/03/25 email #7 5/19/25 our email response to a phone call on 5/15/25 requesting delivery of plaque. No response from Philadelphia Inquirer as of this complaint.

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We subscribe to the digital Inquirer and Sunday paper delivery. Out of the last 8 weeks we have received the Sunday paper delivery once. We call every Sunday to report this and try to get it delivered. When asked to speak with a supervisor, we are told that isn't an option.I consider this fraud if we are paying for a service and product that we never receive.

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a blind person who somehow ended up with an electronic subscription to the Philadelphia Inquirer. I sent numerous emails to the Philadelphia Inquirer asking them to cancel my subscription. They did not. Instead, they said that I owed money for a subscription that I did not sign up for. I called to cancel my account altogether and talked to a representative, who told me that my account had been canceled **** did not owe the Inquirer any money. Then I continued to get emails asking to settle up my balance and resubscribe. They are not leaving me alone.

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      cancelled the inquirer Nov 15 2024 and I had the customer service person clarify this would not renew. I have spent hours on the phone with customer service and no one will give me my credit. I have a list of phone calls and names of persons.I cancelled and they keep renewing. Today it was 2 hours. They are charging me every month I want my ***** back and I want it cancelled.

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After Paying $1 on May 7 , 2025...I cannot view the e edition of the newspaper...It tells me I need to UPGRADE to PREMIUM, What did I pay $1 for? It is supposed to be a 6 month subscription to the paper. After calling on May 8 to cancel...I was told that they WILL NOT refund my $1....It is a small amount...but I feel I was mislead into believing I would get access to the product...WHAT is the $1 for??? I feel that the Phila Inquirrer should REFUND my $1..

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* subscription due to late and poor delivery service. Amount requested for refund is an estimate for a proration of the unused portion of the subscription.

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I called outside of business hours and pressed 6 to indicate I wanted to cancel my subscription, I got told I could manage my account online, but they do not allow you to cancel the subscription online. Instead, they make you do it during their business hours over the phone so they could try to trap me into extending my subscription by refusing to cancel until reading off half a dozen different promotional offers. Additionally, when subscribing, I was told the following:"Your payment method will be automatically charged $1.00 for the first 26 ******** will then be automatically charged $21.96 every 4 weeks thereafter, starting on October 27, 2025 ($5.49 per week). We will notify you in advance of any rate increase."However, I was not "notified" in advance of my rate increase. These shady, manipulative business practices must change and the Inquirer is better than this.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please note I have been receiving the Sunday only Inquirer since on or about last Sept. 2024. I have bank records showing payments of $26.96 for every month from Sept. 2024 through 2/5/25. After three written requests and four verbal telephone calls to ***************** I was just told today that I owe money for "premium charges" in the amount of $5.49 per month. I never authorized this charge nor do I know what it means. It was never reflected in any bill. I have been getting a bill for $70.16 twice with no details or explanation as stated. I no longer want to paper and no one at the company honors my requests. Note: The bill has this company at ****************************************. Phila., PA ******., **************. I appreciate your help.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my subscription months ********* I received a notice in the mail from the Philadelphia Inquirer with the words Final Balance: $46.27.But when I login to my account, it just says terminated. It doesnt list a bill or have any way for me to pay them the amount listed on the notice.When I click on make a payment, no amount due shows up. There is only the option to renew my subscription. I dont want to do that.I want to clarify two things:1. Are they claiming I owe them $46.27?2. If theyre claiming I owe them that, how on earth do I pay it online?

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB, I have now tried to call the customer service of ********************** Store four separate times and Ive emailed multiple times as they sent me the incorrect item from the order i placed on 2/14/2025 which then shipped in mid march. Their phone based customer service have promised to assist on multiple occasions by forwarding my request to a different department but my request to get the item I originally ordered has not been addressed despite multiple efforts to email and call you. That department told me that i would receive a call back but I have still not received a single call back despite two weeks of trying to reach out to you. Ive attached the conversations and responses and phone log of me calling you as you keep putting me into a loop of offering 20% off without actually honoring my original order. Please let me know how I can address this issue.

    Philadelphia Newspapers, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.