Complaints

This profile includes complaints for PCS Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PCS Retirement

  1818 Market St Ste 930 Philadelphia, PA 19103-3628

  
• 

  PCS Retirement

  9450 SW Gemini Dr Beaverton, OR 97008-7105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23381466
  
  I am rejecting this response because:
  I did not recieve any feed back regarding reimbursement or escalation to any legal team
  
  Regards,
  
  ******* *********
  
  
  
  
  
  
  
  
  d out with negative tax implications by the ***. In summary all the thousands of dollars I paid in just opening and closing the plan for administrative fees for paper work completion was performed incorrectly or not performed at all. In addition; due to the excessive delay by PCS I had to underfund my cash balance plan for 2024 which negatively impacted my taxes by at least 8k. They did not refund my money upon inquiry for the admin fees. In summary my experience with PCS retirement is at best negative, has cost me my time and at least $10000 because of there ineptness and fraudulent activity for charging me for a product they either not performed or performed incorrectly. Please stay clear of this company at all costs.

  Business Response

  Date: 06/13/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau.  The participant's complaint indicates that the participant has been dissatisfied with their services with PCS retirement and have moved their plan to a different record keeper. Our records indicate that this plan has left us in early 2025 and on May 16th, 2025, a formal reimbursement request was submitted to our legal team. This request is currently being worked by our legal team and there is constant communication between PCS and this participant. 

  Business Response

  Date: 06/23/2025

  As previously noted, PCS has been in ongoing communication with the participant regarding this matter. The most recent correspondence took place on June 20, 2025. Should additional communication be necessary, the complainant is encouraged to contact the representative with whom he has been working directly.
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  
  t to login, the same work email is still there!I am not sure what else I am supposed to do. I would appreciate PCS to contact me **** about updating my email.

  Business Response

  Date: 05/29/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau.  The participant's complaint indicates that there was an error with updating personal information as the email address on her account was incorrect. The participant submitted a requested for the personal information change form on 03/21/2025 in which we emailed over promptly. Our records indicate that as of current date, we have never recieved that form back for processing, nor had their been any additional contact with this participant. A Participant Services Specialist has reached out to this participant and provided direct contact information to this participant to upload her form for processing. Once recieved, the specialist will escalate to the proper team to be processed. 

  
  Thanks in advance!
  ****** ****
  Participant Services Specialist

  
  

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 401k account with ********************** from a previous employer. I had called them October 2024 to inquire about receiving the funds from that account. I was told to mail in forms to ********************************************************************************************. That was on November ****** is now 4/27/25 and I still have not received the funds that I am entitled to. It is unacceptable to have taken this long. I also have tried to change my information (address only) on multiple, multiple occasions and after I change it, it reverts back to the old address that I no longer reside at.I want to talk to someone who can fix this issue directly and without being transferred to 100 people.

  Business Response

  Date: 05/15/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau. The participant's complaint indicates that there was an error with requesting a distribution as the address on her account was incorrect. The participant submitted a change of address form, and we corrected, however once the Plan Sponsor submits their payroll file, the address reverts to what is on that file. This changed continued to happen until the payroll file was corrected by the plan sponsor. On 02/03/2025, the participant's account was automatically rolled over into a PCS **** On 5/15/25, a participant services specialist reached out to the participant and provided appropriate documents and a direct contact for submission.
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/3/25 I requested amount of ****** be transferred/contributed from my "Suspense" account at ********************** to my solo 401k account at ******* ******. Despite numerous emails, the company has not been able to come through with this request and the deadline of 4/15/25 is fast approaching. I have called numerous times as well as numerous emails and they mention they are "working on it".No one follows thru with my phone calls and no one tells me what seems to the problem with this transfer/contribution. In the past two years (2024 & 2023), I never had any issue with such contribution to my solo 401k plan.

  Business Response

  Date: 05/01/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau.  The participant's complaint indicates that there was a delay with processing a distribution request. On 04/03/25, the participant requested a transfer. This transfer was processed within our processing timeline and the funds were transferred out by 04/15/2025.
  
  PCSs records indicate the funds were reflected in the account by 04/15/2025
  

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to obtain a distribution of my vested funds for approximately 7 months. However, I needed to change my address on my profile to do so. I submitted the change of address form per the website instructions multiple times. Finally, I emailed and they said I had to email a different form to a particular email address (these instructions are NOT on the website). I did this, nothing changed. I emailed again and they said they never got the form even though it was attached in the email chain. Finally, they changed my address only to have it revert back to my original address. I have called multiple times attempting to correct this and cannot receive appropriate assistance. They have been holding my funds hostage for months. They hide instructions and don't update their website. Highly deceptive.

  Business Response

  Date: 05/01/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau.  The participant's complaint indicates that there was an error with requesting a distribution as the address on her account was incorrect. The participant submitted a change of address form, and we corrected, however once the Plan Sponsor submits their payroll file, the address reverts to what is on that file. This changed continued to happen until the payroll file was corrected by the plan sponsor.  On 04/03/2025, the participant submitted her first distribution request, and a check was issued on 04/04/2025. 
  
  PCSs records indicate the check cleared on 04/09/2025. 
  
   
  
  Thanks in advance!
  
  ****** ****
  
  Participant Services Specialist
  
   
  
  ****** ****
  

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** sent check addressed with wrong name - 3/7/2025 Today is 3/27/2025 No new Check, No call from supervisor after countless *********** PCS representative has an extension for you to follow up with.Never given an honest answer or When my check will be overnighted. No Tracking number given... Shady.

  Business Response

  Date: 04/24/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau.  The participant's complaint indicates that there was an error with the way his distribution check was issued. Once this error was brought to PCS, a correction was made and the check was set to be reissued overnight at no additional cost to the participant on 3/13/25. 
  
  PCSs records indicate a supervisor reached out to the complainant to provide an update on March 24th but was unable to reach the participant. 
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep trying to log into my account and cannot get in. The first time I logged in, it made me enter an OTP and then ask if I want to remember the device. I clicked yes and was kicked out to the homepage. All further attempts to log in went back to the homepage with no explanation, but the *** claims there was a broken username/password combination. I use a password manager, and never changed the password, so this was bogus. I tried updating the password using the forgot password link, and the exact same thing happened when I used the new password: I had to input an OTP code, I clicked yes to remember the device, and then I was locked out. The *** again said there was a broken username/password combination.I called in to get support and they have the worst voice bot system ever. It doesn't listen correctly, you have to wait for it to fully stop saying it's extremely slow script before it can understand what you say. No one picks up the phone, so I requested a callback.I hope they can fix this issue ASAP as I see another user had the exact same issue as me last year and they never returned that person's calls for months until they filed a complain on this site.I am filing the complaint now to get ahead of that whole issue.

  Business Response

  Date: 04/24/2025

  PCS Retirement, LLC (PCS) was notified of a complaint filed by the above complainant with the Better Business Bureau. This complaint indicates that he was dissatisfied with the responsiveness of PCS to his inquiries via phone regarding his account login. While the participant requested a callback through our automated system, there have not been any further attempts made for assistance. 

  PCS has since reached out to the participant and provided login assistance instructions.