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Business Profile

Insurance Companies

Chubb Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chubb Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Chubb Ltd. has 28 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was never reimbursed for my rental expenses. I had talked to the adjuster and sent in my receipt and I never received anything. Now she will not answer the phone or any of my emails. I just need my money back and don't know what to do.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/7/24 I was in a car accident with a commercial truck and the other driver was found at fault. I filed a claim with my insurance company National General because the other drivers insurance company Chubb stated that they would need to investigate prior to taking responsibility. I needed to get to work and was approved for a rental car through my policy on 10/11/24. Due to the extensive damage to my vehicle, I exhausted the 45 days rental reimbursement coverage I had through my policy. My adjuster at **************** told that me that I could pay for the rental myself and they would file through subrogation with Chubb for me to get reimbursed. On 12/20/24 my car repair was finally completed. I have two receipts from Enterprise totaling $765.27. I was informed by the **************** at National General that Chubb is refusing to pay the additional cost of the rental vehicle. Their driver was at fault not me. I would like for Chubb to refund me the $765.27 out of pocket expense for the Enterprise car rentals. Thank you.

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am out on ****. I have disability insurance with Chubb.I was denied for my disability stated that it was pre existing, however I did not see a neurologist till Jan 2025. I had surgery on March 20th. This company has been paid and on time and this has created an undue hardship on me

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chubb is handling a total loss claim on our vehicle. Have called numerous times asking for documents to properly handle the total loss documents. No one will answer their phones or answer emails. When you call in to speak with someone they say they are looking up your file and then hang up on you numerous times.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a U.S. citizen. My entire family is. We booked our travel insurance via Agoda covered under a U.S.-based Chubb policy, not *********On March 28, we were in the ******************* during the earthquake. Within 30 hours of arriving in **********, my mom felt dizzy and nauseous. When we got to our condo (Astra Sky River), we found it was damaged and closed no notice, no support. We had to scramble and pay extra for a last-minute hotel. A doctor later confirmed she needed to limit travel due to ongoing weakness.I submitted a legit claim totaling $4,635.69 including medical impact and the loss of our booked stay.Since then? Ive sent 20+ emails to Chubb and Agoda. What I got back: rude replies, zero empathy, and no one asking for more info or even trying to process the claim.Ive worked in insurance. Ive worked in healthcare. I know how this should be handled. This is not it.Instead of owning the policy they sold, Chubb tossed us around with dismissive, scripted responses. No follow-up. No responsibility. Honestly, the way this was handled is shameful and absolutely not aligned with Chubbs mission I know well.Ive already filed with the BBB. Next: *** complaint and legal counsel. I know Im not the only one dealing with ******* requesting:Full reimbursement of $4,635.69 A formal apology A serious look at how Chubb handles U.S. travel policies sold via ***** This isnt just about me its about standing up for every traveler sold a promise thats not being kept.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this formal complaint regarding the gross mishandling of my auto accident claim by Chubb Insurance Group (Bankers Standard Insurance). On December 1, 2024, I was struck while stopped, and the responding officer cited the other driver as at fault. This is clearly stated in the official police report.Since then, I have submitted every document requested, including the police report, time-stamped photos of the damage, hospital and chiropractic medical records, proof of lost wages, and receipts for rental and out-of-pocket expenses. Despite this, Chubb has repeatedly denied liability based solely on their insureds claim that no contact occurred. This is false and directly contradicted by police documentation and visual evidence.For four months, I received no meaningful communication from Chubb. Only after my persistent follow-ups did they begin respondingthen proceeded to deflect, delay, and argue irrelevant points. They have refused to acknowledge the severity of my injuries, the financial hardship Ive endured, or the verified documentation provided.I have been emotionally distressed, physically injured, and financially harmed. This accident derailed my ability to work and forced me out of school due to unpaid tuitioncircumstances directly caused by Chubbs inaction and denial. I have compiled all evidence and records into a file, but it exceeds the allowable upload size. I am more than willing to share the full documentation via secure link or alternative method upon request.This behavior demonstrates bad faith and a clear violation of fair claims practices. I request immediate review, accountability, and resolution.

      Customer Answer

      Date: 06/14/2025

      Hello, thank you for reaching out to me on this matter. I have not heard anything directly from Chubb Insurance Group since I have placed my complaint with the BBB. However, I have since acquired legal representation on this matter, I am not aware of any communication made between the company and my lawyers but I have not been made contact from Chubb's office. 

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27, 2025, I submitted a short-term disability claim to Chubb Insurance after being medically unable to work. I provided all required documentation and have made multiple follow-up calls to over 10 departments within the company. After finally reaching the correct department, I was repeatedly promised callbacks and updates on my claim ********* of April 25, 2025, nothing has been done. I have received no communication, no update, and no payment. The claim has now been pending for 30 days, and I have experienced significant financial hardship due to this inaction.Chubb committed to reviewing and processing my claim in a timely manner and has failed to do so. I am now disputing the amount of $8,000 funds that are owed to me based on my coverage and claim details.This delay is unacceptable, and I am requesting immediate action and compensation for the benefits I am owed

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 6th, 2025 I filed a claim with Chubbs Workplace Benefits. I have a critical insurance plan. The paperwork and documentations supporting the claim were submitted by March 13th, 2025. I have an email to confirm it was received. I have spoke with a Chubbs representative on 4 different occasions (3/17, 3/27,4/7, and 4/9). On 3/17, the Chubbs representative stated that the claims adjuster would need up to 3 weeks to review my claim. On 4/7, I was told that since the adjuster hadn't reviewed the claim within the 3 week time frame it would be escalated and sent to the claim representative's supervisor. He stated that one of them would respond in ***** hours. On 4/9, I was told by the representative that the "3 weeks to review my claim" was a goal but some times it would take longer. I have had no response from the claims adjuster or her supervisor since I have filed the claim nor an explanation as to why it has not been reviewed.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, it is not a cellphone claim.  It is a dishwasher claim.  Claim number is **********

      Customer Answer

      Date: 04/14/2025

      My **** credit card has a purchase price protection benefit which is processed by Asurion. Asurion is inconsistent in processing the same kind of benefit claims. ******* asked for all the documents to support the benefit claim, but Asurion ignored the facts and documents provided. ******* only based on its examiner's personal perspective to decline benefit claims. So whether approval or rejection of benefit claims is unpredictable and inconsistent with Asurion. The appeal process with Asurion is useless and is a waste of time as the appeal only gets Asurion to repeat its examiner's decision.

    • Initial Complaint

      Date:04/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hospital reimbursement plan for my family thru Chubb. ESIS is Chubb's TPA that handled tilhis claim. We filed an Emergency Room Reimbursement claim and it was denied. I had a single motor vehicle accident and my daughter started laughing and having breathing difficulties. A motor vehicle accident is a covered injury under this policy. Policy number 9907-34-06. Please pay the ** claim as stated in the policy for this covered injury.

    Chubb Ltd. is NOT a BBB Accredited Business.

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