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Business Profile

Grocery Store

The Fresh Grocer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a toaster from fresh grocer at the **************. I called corporate today the fresh grocer the girl was rude. The maker of the toaster EVE at ************** at www.************* didnt assist me. The toaster ***** everything, I purchased it at fresh grocer. Contact me asap

    Business Response

    Date: 04/18/2024

    Please see attached.

     

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept. 01,2023 two packages of ground beef were purchased at Fresh Grocer 1501 N. broad ST. Phila.Pa. The meat was taken home and placed in the refridgerator. The next day after removing the meat it had spoiled. Obviously Fresh meat had been used and placed over the spoiled meat to cover the rotten meat. FRESH GROCER 1501 BROAD ST PHILA.PA. AMT: 10.00

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is the job of the cashier, to just ring up the order and stand there and watch the customer bag or does the cashier bag or at least help bag the order. There are many senior citizens who are unable to bag and should not have to ask the cashier to bag. I am a retiree who once worked as a cashier at Shop-rite and our job was to ring and bag the order not have to asked the cashier to bag. Recently I went to fresh grocer and while ringing my order, the cashier continue to push the groceries back and while I tried to keep up with her and bag, not until I asked her "Do also Bag"? she then gave this blank look and said "Do you want me to help". When do you HAVE to ask cashier to bag?

    Customer Answer

    Date: 03/24/2023

    Fresh grocer supermarket, ********************

    Customer Answer

    Date: 04/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

    Business Response

    Date: 04/25/2023

    March 4, 2023 
    Dear **** *** *******, 
    While I am totally amazed ** **** did NOT mention anything about being illegally towed and damage at the time he picked up his car I am going to need some additional information in order to retrieve the security video footage that recorded the lot on March 17, 2023. 
    Where did ** **** get towed from? 
    What business did he shop at? 
    What kind of car was towed? 
    What time did he park there on Friday March 17 and when did he pick up his car? 
    How long was his car parked on the lot? 
    Does he have a receipt from the store he shopped at in the lot? 
    Did he leave the lot and cross the street during the time his car was parked there? 
    Did he contact the Police and have a police report? 
    Did ** **** claim his car on the same day it was towed? 
    Where on his vehicle is the damage? 
    As soon as you provide me this information I will look into this matter promptly. 

  • Initial Complaint

    Date:02/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Listed price is 69.99 this fresh grocer tried to increase the price to 99.99. Gave me a hard time in the store totally embarrassed for a mistake they made. I should be able to buy the grill at the price the store has listed it’s not my fault if it’s supposed to be a different price.

The Fresh Grocer is NOT a BBB Accredited Business.

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