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Business Profile

Grocery Store

Save A Lot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n April 11, 2024 I was at the save a lot supermarket located **********************************************************************. where i'm a frequent customer. I brought 4 half gallons turkey hill ice teas sale priced as seen on shelf flyer and in sales paper at $1.77 each one. when I got to the cashier to pay for my groceries I noticed the 4 half gallons of turkey hill ice teas had rang up $2.79 each one, and not the advertised sale price $1.77 each one. I immediately said to cashier **** who was the manager of store the sale price for the turkey hill ice teas display sign and sale paper say $1.77 each one. His response to me as the customer was thats the sugar tax, I said to him foodstamps doesn't charge sales tax. Then he said to me as customer of store whatever the register rang up that's what your'e gonna pay. then he took a couple steps back from register and looked at me like i was going to hit him. every time I go to this save a lot I always have a problem with price not matching sale price or shelf price. this store is price gouging. I would like someone to investigate and get a refund of $4.08. Also I have my store receipt from that day the time printed on my receipt is 15:01:36. I refuse to do any more business with this save a lot located **********************************************************************. in future. I will be letting other people know about this. Thank-you.

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was asked to keep my bag at the front of the store due to sudden change of policy, be it, store policy. I did not understand why this policy is now enforced as I have patronized this location previous to today (July 19th, 2023) several times. During previous times I was able to visit this location without having to leave my bookbag at the front unsupervised. Despite that, I asked to see store policy and it was not provided and only told to me. With this information I asked if they were privately owned and they said yes, and its up to them if want to enforce it. I feel its unsafe, and was not provided a ticket for the exchange, and could have picked up another bag without any conformation. Please advise this location to make it part of store policy and well known, because I felt uncomfortable leaving my bag at the front as I have high vaule assests in my bookbag and don't trust the processing of the shifty fluxation of employees, and security.

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