Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Colleges and Universities

Thomas Jefferson University Office of Student Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a student at Thomas Jefferson University during the Fall ******************************************** December of 2024, I was wrongly dismissed from the university. I believe I was graded unfairly by one of my professors, ******* *********. I have evidence to show that I was graded differently from my fellow students and have witnesses to attest to this claim. I met with Professor ********* and the head of the radiography department, Dr. ******* *******, multiple times to voice my concerns but never made any progress. Now, because of this misconduct, I have to repay large loans for a program that I was wrongly removed from.

    Business Response

    Date: 10/16/2025

    This information was sent to Thomas Jefferson's University Registrar's Office erroneously. The University Registrar does not deal with grade complaints or grade grievances. Please forward this information to the Office of Student Life at Thomas Jefferson University and clear the University Registrar's Office of any wrong doing.

    Business Response

    Date: 11/14/2025

    Thank you for reaching out regarding the Complainants concerns.  The Complainant was enrolled as a student in one of the Thomas Jefferson Universitys (TJU) programs.  Complainant did not perform well academically and was dismissed from the program.Complainant was permitted to appeal his dismissal in accordance with **** policies and procedures and his dismissal was upheld.  Students who are dismissed from programs due to unsatisfactory performance are not entitled refunds.Therefore, Complainants request for a refund is denied.

Thomas Jefferson University Office of Student Life is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.