Reviews

This profile includes reviews for Urban Outfitters, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Urban Outfitters, Inc has 63 locations, listed below.

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  Urban Outfitters, Inc

  5000 S Broad St., Bldg 10 Philadelphia, PA 19112-1402

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  Urban Outfitters, Inc

  3111 M St NW Washington, DC 20007-3705

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  Urban Outfitters, Inc

  1513 5th Ave SE Olympia, WA 98501-1701

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  Urban Outfitters, Inc

  1125 NW Couch St Portland, OR 97209-4142

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  Urban Outfitters

  8030 Renaissance Pkwy Ste 980 Durham, NC 27713-8262

Review Details

• Review fromMaria N

  Date: 01/06/2023

  1 star
  Awful experience. The Customer service lady was rude, did not try to resolve the problem and she muted herself until I hung up.
  I ordered a shirt on December 29. Arrival date should have been January 3 to Staten Island. The package left Philly, arrived in NY the day after, then it was shipped to San Jose California. She didn't even apologize for the mistake and now I have to wait until next week to maybe receive it.

• Review fromJordana F

  Date: 12/29/2022

  1 star
  I ordered a bunch of stuff for UO for my kids for their stocking. I never got a confirmation and they are using two emails for me. They say every day that it’s delayed. My kids didn’t get a stocking and now the customer service agent was so rude and he hung up on me after saying the packages we lost.

• Review fromCrystal R

  Date: 12/02/2022

  1 star
  I ordered two pair of pants, one pair I never received and the second pair they sent me was used pants. The pants was so raggy , paint stains on them they was dirty in middle part THE PANTS WAS TRIFLING WITH A STINKING ODOR ink stains on the legs, holes on the butt part they even try to sew it with green stitching to hide the holes. I couldn’t even read the label that’s how faded the label was. THEY LITERALLY SENT ME SOME PANTS THAT SOMEBODY HAD FOR LIKE 5 YEARS. How can they allow someone to pack an order like that. To ship it to someone thinking it was acceptable. Then when I called and spoke to a representative he was unapologetic about the situation and only offered me 15% off my next purchase. They can keep that they will never get my money ever again!! They’re some sick people to send me them pants !!! Urban outfitters is so high but yet the clothes is so raggy and not worth it!!

• Review fromLR B

  Date: 11/07/2022

  1 star
  I called Urban Outfitters customer service on September 6 at 10 AM and spoke to a representative named Amber we stayed on the phone for 20 minutes I purchased a pair of jeans through Class Project which is a 3rd party vendor for Urban Outfitters and I was told by Amber that if the jeans we're not the color or the size in the description that I could receive a refund and that was a total lie. I disputed the charge with my bank there's nothing they can do because the transaction was authorized even though I was lied too. These were a birthday gift for myself so I didn't get to wear anything for my birthday cause I simply could not recoup a 160 odd dollars, twice, on the fixed income, this is Consumer Fraud ... Every genetic response I got from Urban Outfitters , because you couldn't get ahold of the Class Project directly, they have no website it's the isolated house somewhere in Georgia on the corner I looked up the address. So basically a representative can say what ever they want to get the sale, I would not bought them if I was told you couldn't get a refund due to my hesitation. I would not recommend buying anything from Urban Outfitters since they are not based in the USA and their representative was a liar ?? Ms. Belle

• Review fromSARA K

  Date: 10/20/2022

  1 star
  I have place an order and did not receive it and its been 2 month and stated they deliver it
  **********

• Review fromAL G

  Date: 10/14/2022

  1 star
  My review isn't so much about the sweatshirt as it is about UO's customer service. I placed my order on October 6th and it arrived on October 12th WITH THE SECURITY TAG ON IT. I do not have a UO store in my state so I first went to my local mall and tried every store and not one had the capability to remove this specific security tag. Two phone calls later and not one single apology for my inconvenience I was told a new one would be OVERNIGHTED to me (as long as I drove to my local post office and shipped back the one I've carried around with me all day trying to get the security tag removed, which I did immediately). I've woken up this morning (October 14th) to an email saying that my package will be delivered in THREE DAYS. After calling UO for a 3rd time, I was told it's the post office's fault because they're "running behind" and it still "might come to me by tomorrow". With the money that people pay for these products, you'd think maybe there would be slightly decent cusgomer service. I WILL NEVER ORDER FROM HERE AGAIN.

• Review fromSandra T

  Date: 09/16/2022

  1 star
  Customer service is a joke. Had a delivery date of 9/12/22 for my package. Received email and text alert that package was out for delivery on 9/12/22. It is now 9/15/22 and package is still "out for delivery" and now the delivery date has disappeared. Called UO and was told it was ******* fault. Called ***** in some other country and was told a "case" would be opened and forwarded to the local ***** where the package supposedly was. Was supposed to get a call-back. Never did. My items have been paid in full and no one can tell me where my package is or give me a refund!

• Review fromBrennan T

  Date: 08/18/2022

  1 star
  Urban has gone so downhill and is staffed with people who will not put forth any effort to help out with any sort of issue, which you’re almost guaranteed to have with them. I gave their website a second chance after the last order I placed was “shipping” for several months, and then they finally let me know they didn’t even have the item in stock when I ordered it, now several months past the event I purchased it for. I chalked this occurrence up to them being busy around the holidays, but the exact same thing is happening again with my current order. It’s a miserable process to get in touch with them, and when you do they’re completely unhelpful. Save yourself the trouble and don’t order from this website.