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          Find a Location

          Free People has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFree People

            Clothing
            Multi Location Business

            Contact Information

            5000 S Broad St

            Philadelphia, PA 19112-1402

            Visit Website
            Email this Business
            (800) 309-1500

            Customer Reviews

            1.03/5

            Average of 37 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            302 complaints closed in last 3 years

            136 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Free People has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              5000 S Broad St, Philadelphia, PA 19112-1402
              Email this Business
              BBB File Opened:
              10/6/2015
              Years in Business:
              40
              Business Started:
              1/1/1984
              Business Management
              • Mr. Dick Hayne, President
              Contact Information

              Principal

              • Mr. Dick Hayne, President
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              302 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased my item on 5/01/2023 and it was delivered on May 9th. The order number is **********. Now, I returned this item because the size above it became available so I ordered a Large and returned a medium. This was a muscle sweatshirt, which was called The *** ***** **** ****** Sweatshirt. I mailed the return on 5/13/2023 and it was received by the Free People on 5/26/2023. I have not received my refund of $39.95 even though the return process was initiated over 15 business days ago. I have gone through multiple customer service agents and there has been no resolution. They say well it can take up to 15 business days, when it has been about 20. Then one said they would contact the warehouse. I get a different person each time and nothing has been fixed. I asked if this return has been lost within the warehouse or even processed improperly and never get an answer. However, whatever happened to my item is not on me, Free People received and I would like my refund.
              Read More
              Read 301 More Complaints

              Customer Reviews

              37 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              TRACE L

              01/11/2024

              I'm SO discouraged. They have been sending me out conflicting emails saying the items were delivered, on their way, or on hold. At this point I'm not certain that I'm corresponding with actual humans. I will never order online with them again. I'm pretty sure I won't ever see the item and I'll never see the $ again.
              Read 36 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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