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Business Profile

Business Coach

YP City Media

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was solicitated by ypages media on 3/11/24 by phone at my place of business (Super One Foods) to purchase their services. I declined. They said they would close out the account and not contact me again. I received a bill from them on 3/27/2024 in the amount of $595.95. There are no dates of service listed on the invoice and a vague description of *************** Services". I have tried contacting them about this and have not been able to reach anyone. I did not request their services and want nothing to do with ypages media. From what I can tell this is a scam and the charges were never approved.

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marketing by phone! Sales woman-calls do you want to be the number one business on ****** and all the top search engines for 5.99. ( with my best Western European). Struggling to understand her she and she records me asking questions. Then I get a call back two days later and they want 10 words describing my services provided. 60 days later I am sent a bill 600$. I have payed this company for a year like black mail regularly to keep from going to collections or damaging my credit. Now they say I never closed my or received a final letter of account closure. Never want to talk bad about a company but this is a professional scam artist. I just want to make sure nobody goes through what I did.

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YP City Media contacted me about their services they provide and asked me if I made the money decisions and I said yes. Then the phone call end. Then about a month later they sent me a payment for services invoice for $ ******. I didn't ask for services and asked them to cancel the order and they told me the cancelation fee is $ ****** and now they keep calling for payment and when is the earliest I can pay. I did not know they were not a legitimate business.

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were contacted for an outstanding invoice for services that we never agreed to or requested 2-years ago.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call saying that I owe $499.99 for a service I’ve never seen for my business or used. I didn’t sign anything thing, they say I have a voice recording.

  • Initial Complaint

    Date:07/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning. I am attaching some screen shots of the emails and invoice that I have received. I have not subscribed to any of these services but yet they continue to hound me for money and continue to call me and tell me what's going to happen if I do not pay these invoices.

  • Initial Complaint

    Date:06/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YPages Media called today and said we had signed up for services last year as a business listing and asked if we wanted to renew. That was a lie - we never signed up for services with them. I told her that on the phone and she asked if I'd like to cancel their service then and I said "yes - if there ever was any service, but there was not" and then she said OK and hung up. I just wanted to file a report about the dishonest business practice going on here. Do not ever contact our company again with this type of fraud. BTW - the number to reference was: ************.

  • Initial Complaint

    Date:03/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 8,2023, I received a "statement" from YP City Media. This statement is in the sum of $499.99. I have never requested service from them and I have never signed a contract for service from them. My daughter serves as my legal POA and she has never had contact with this "business." She has never signed a contract with this "business." I refuse to pay for services that have never been requested. This is not the first time that I have had to deal with a group like this sending statement for payment. I am a senior, 84 years old. I am retired from the US **** and from ***.I request that this "business" stop. Enough is enough. My next step will be to contact the state attorney general's office.

  • Initial Complaint

    Date:01/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YP City Media contacted our office manager to verify company information the month of October. On November 9, 2022, ****** called requesting a late payment of $599.99. We were confused as to why we were being charged. They emailed a copy of a "signed contract" and what looked like a spreadsheet with day and time that it was signed. The manager said, we don't pay for advertising, ****** then said that he has a signed contract by the manager and we needed to pay. He was asked to cancel the contract. Now he won't stop making harassing calls. I have asked him to stop calling and to just send us to collection but he verbally refused to stop the calls! Our office would never sign a contract without having it authorized by the Doctor. We have our own website with loads of information. They are charging for advertising with very minimal incorrect information. The page does not look professional and even our logo was copied from our own website. Information like this can be found on ******* why would anyone pay ridiculous money for it? When people pay for such a thing they are being followed up with to add/change information. This is a scam!

YP City Media is NOT a BBB Accredited Business.

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