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Business Profile

Brake Services

Schafer's Auto Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have replaced the while bearing, 

    And noise is gone. I have submitted the invoice from mechanic, Said they used cheap wheel bearing but charged me 315$ per piece. + labor 

    Mechanic said, They tied the caliber so tight and its broken when they tried to take it out so had to replace caliber as well.  That shop is not honest and charged me more and used cheap materials. I do would like to have my refund. 

    . He didnt require. he said You need to bring your vehicle to ************ to get it fix or ********** and asked me whenIwill come back again? I said I told you before fixing my vehicle I m just visiting and would go back to my home in January. I explained him thats not my fault. He said thats not your fault but Vehicle needs to be here to get it fixed. I requested a refund or pay the mechanic the cost. He said he would call me back before end of the day. ******** being shop manager called me and stated the same thing and otherthan that she is not gonna be able to help.She said the Part need to be here to replace from warranty. if thats the case I cansend broken part by cargo. I asked her Refund or get it fixed my vehicle as its their fault. She refused the refund or pay the mechanic cost in **. Isaid Well I will file a complain for yourshop. she became very mean and said I will end our conversation here if you suing me. statedhave a nice day and hang up phone to myface.

    Customer Answer

    Date: 02/03/2025

    And noise is gone. I have submitted the invoice from mechanic, Said they used cheap wheel bearing but charged me 315$ per piece. + labor 
    Mechanic said, They tied the caliber so tight and its broken when they tried to take it out so had to replace caliber as well.  That shop is not honest and charged me more and used cheap materials. I do would like to have my refund. 

Schafer's Auto Center is NOT a BBB Accredited Business.

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