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Business Profile

Art and Culture

Wonderspaces

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, December 26, 2022 I bought four tickets for $106.56 for a 5 oclock showing that day. A friend called me to let me know that ****** shows the location to be closed. I checked, and sure enough, the navigation applications displayed as such. I tried calling the location only to be met with an automated message detailing its hours of operation and location. The automated message, like the navigation applications, told me that the location is closed on Mondays and Tuesdays. It did not tell me, however, any special holiday hours or things of that nature. The message ends, and there is no option to speak to a real person. I took that as a confirmation that the store is closed and nobody was there to respond. I had to then change my plans and figure out something else, which is fine. I just want my money back. I sent an email explaining the situation above and received a prompt response saying that the store was open until 7 oclock that day and all sales are final and nonrefundable. However, in light of the confusion, the amount I had paid can be applied at checkout using the code given. There were no codes anywhere to be found. I replied saying that I dont want a gift card code and that I want my money back. I have yet to hear back from him.

Wonderspaces is NOT a BBB Accredited Business.

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