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Find a Location

Premium Home Comfort Inc. has 1 locations, listed below.

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    Business ProfileforPremium Home Comfort Inc.

    Air Conditioning Equipment

    At-a-glance

    Customer Reviews

    2.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2212 Walnut St Fl 1, Philadelphia, PA 19103-5885
    BBB File Opened:
    4/12/2018
    Alternate Business Name
    • Kapsul
    Business Management
    • Mr. Kurt Swanson, CEO
    Contact Information

    Principal

    • Mr. Kurt Swanson, CEO

    Customer Contact

    • Mr. Kurt Swanson, CEO

    Customer Complaints

    63 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/04/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I backed this company in 2016 via *********** for 3 units. I stuck through them through it all. I finally received my 3 units summer of 2022. I was ok with the performance at the time. It is now a year later and thankfully, despite all the problems, 2 of them are working. One is completely dead and won't turn on. I have sent multiple emails to them in the last few weeks and either I didn't get a response ory emails bounced back. I would say don't bother buying them as customer service is non existent. There is no way I am going to get a new unit or a refund, but it would be nice. Almost everything promised by the company has gone to the way side. They offered stocks to backers as compensation and that fell through as well.

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carrie K

    1 star

    05/22/2023

    The units stop working and then no one from the company will help you, so you are left with a $700 piece of junk.

    Local BBB

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