Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment was originally listed at $2,300, a price confirmed by the touring agent. My roommate and I each paid an $80 application fee. After submitting our applications, we were informed that the actual rent was $2,600. We asked **** for either (1) an adjustment to the originally advertised price or (2) a refund of our application fees. **** declined both, stating that the fees were used for background checks and were non-refundable.Given this, we chose to transfer our application to a different JBMP apartment. Once approved, we received a mock lease without any listed costs. A separate email included a general financial breakdown, which contained several errors. We were also required to pay a $2,300 holding deposit before receiving the actual lease. We paid the deposit, and the official lease was sent to us on June 25, with a signing deadline of June 29.Upon reviewing the lease, we found additional, uncommunicated charges. I contacted **** via email for a clear breakdown and explanation. Despite multiple follow-ups via email, phone, and text, we did not receive a response until June 27. Their reply was vague and did not address our concerns. I followed up again and received no further response.On Monday, an employee finally texted us, but said **** does not operate over the weekend and that we should wait for an email. Shortly after, we were informed that because we hadnt signed the lease by June 29, **** would keep our holding deposit and relist the unit.This experience has been deeply frustrating and unprofessional. ****:Misrepresented the original listing price Refused to refund application fees despite our efforts to complete the lease Provided error-filled and incomplete financial documents Communicated inconsistently and unreliably, even during business hours We later learned that many other renters have faced similar issues with ****, raising serious concerns about their business practices.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment was listed for $2300 which was confirmed by the touring agent. My roommate and I each paid $80 for the application. Upon submission, we were informed that the listing price was actually $2,600. We requested either (1) an adjustment to the originally listed price, or (2) a refund of our application fees. **** declined both, claiming that the application fees were used for background checks. Since this was non-refundable, we decided to look into another apartment with JBMP and transfer this application to a different apartment. Once approved, they sent a mock lease with no costs listed. A separate email included a general financial breakdown, which contained multiple errors. We also needed to pay a $2,300 holding deposit to secure the new apartment before they would send us the actual lease, which we paid. We received the official lease on June 25, due on June 29.Upon reviewing the lease, we discovered additional uncommunicated charges. I sent emails to **** asking for a breakdown and clarification. Despite multiple follow-ups via email, call, and text, we received no response until June 27. Their response was vague and failed to answer our questions. I followed up again, but received no reply.On Monday, an employee finally texted us, but our emails remained unanswered. They replied that **** does not operate over the weekend and we need to wait for someone to respond by email. They then emailed that since we did not sign the lease on June 29, they will be keeping our holding deposits and putting the unit back on the market.This has been a deeply frustrating and unprofessional experience. ****:* Misrepresented the apartment price * Refused to refund fees despite our efforts to finalize the lease * Provided an incomplete and error-filled lease * Responded slowly or not at all, even during business hours We discovered that many other renters had similar experiences, raising serious concerns about this company's practices.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of an apartment on 5/26/2025. My portal/account access was deleted with a remaining balance of $0 after moving out. I received an email a full month later that I was being sent to collections for an overdue balance on my account. I am unable to look at the amount or pay it due to not having access to the portal. I have called multiple times, emailed, texted, left voicemails, and have NOT gotten response once regarding this. I never got a warning about an unpaid balance. I have picture evidence of owing $0. I have pictures of receipts and bank statements of every single month that I paid rent.I am still awaiting my security deposit which I should have received within 30 days, as that is their policy. Additionally, I have a video of the unit I left in perfect and clean condition. It is IMPOSSIBLE to get in contact with anyone from this company.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay the electricity bill due to **** property every month. A few days ago, they suddenly sent us an email, asking us to pay a management fee of 500 dollars. Before that, we did not know about the property and never told us that the property would charge a high service fee, which is similar to our monthly electricity bill. That's equivalent to two electricity bills a month. I think this service fee is too much, and the property management did not fulfill the obligation of reminding us. We did not send an email until half a year after we moved in. I think the property management wanted to make money from the residents on purpose, and we are all Chinese, English is not our first language, we know nothing about these things, and these fees were not written into the contract. Second, I think the property management has been harassing us. Since we are not prepared to renew the contract, they send emails to us almost every day to tell us that someone has come to see the house, but actually only once someone came to us, and directly gave the password to the intermediary without our consent, and directly brought the person in through our door, which seriously affected our normal life and privacy. My demands are, a) to revoke the $500 service charge, and b) to start opening the room to the public when we have only one month left in our lease, which is July 2025, and not to harass us during that time.

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get an email everyday to sign a lease that has been rented, this is silly and needs to stop. You are spamming my inbox and I have no way to unsubscribe from it.

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by **** that I could terminate my lease with proper notice. We sent them $500 for a termination addendum. As soon as we did that, they refused to respond to any emails or calls afterwards. The understanding was that as soon as we signed the termination addendum they would list our apartment for someone else to take over the lease. If the apartment does not get leased out, we are on the hook for it. They have ghosted us for months now and have not listed the apartment Seems like they are just going to continue to make us have to pay rent despite giving them about six months heads up and terminating the lease with plenty of time to find a new tenant, they are making zero effort to find a new tenant and we offered to list or help them find someone and there is no one to even respond to sign a new lease even if we were able to find a new tenant for them.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 I was looking for rental property for my son who is going to *****************. He found vacancy with a property managed by JBMP group. Part of the credit approval application we also had to fill out a roommate application and pay $250. The roommate application and fee was under the assumption that should credit application go through, my son would be moving at that property. Payment in the amount of $250 was issued on August 3rd. We contacted the rental management company who repeatedly said everything looks good and we should be receiving the rental agreement shortly. We never got this agreement to only find out that the current residents didnt want to move forward with my son. On August 17th I requested my $250 payment refunded being that we were no longer moving forward with that property. They have been stringing me along with no resolution, blaming the tenants. I made this payment to JBMP group and I demand a refund as I was mislead through the entire process.

• Initial Complaint

  Date:10/31/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in February my son viewed a rental listed with JBMP/TPR and gave them a $450 deposit. The group he was going to rent with change their plans so my son ***************************** Student ID# ********* decided to continue searching for another rental with JBMP/TPR. After locating another rental property we gave them another $1200 towards the new rental which was supposed to be $1200 per month for 1 yr. After numerous attempts to get a lease from JBMP/TPR we were running out of time for a housing commitment. We then had to sign up for housing with the **** in order to ensure housing. We then reached out to an attorney at ********** Group and requested our 2 deposits back. We then received a lease offer that was $1200 until December and then $1600 starting in January. Never was this offer provided until this point because we wouldn't have given a deposit. Our attorney has asked us to notify ****** Housing and seek assistance and provide awareness to future students of this organization. No monetary resolution has been offered to settle dispute. Attorney *********************** at ************ has all the emails/communication attempts with both parties involved.