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Business Profile

Handyman

Service Connection, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

This profile includes complaints for Service Connection, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Service Connection, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service connection was dispatched by my home warranty company *** to install a washing machine in March 2024. It was improperly connected which resulted in destroying the sheet rock behind the washing machine by leaking and now having an entire wall filled with black mold endangering my tenants health. ******************** is taking no responsibility and I cannot get a return call from Service Connection.

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/22/24 opened a service request with home warranty vendor and it was assigned to Service Connection. Service Connection technician comes onsite 1/24 to diagnose the issue and states that the part needed to be order that needs to be replaced for the dishwasher leak. 2/6/24, same technician from Service Connection comes back onsite, replaces two parts and tests the dishwasher, but the appliance still leaks. Technician provides a paper invoice stating the work performed, appliance continues to leak and that it cannot be repaired. He recommends that it should be replaced. Later on 2/6 I get a call from warranty company stating Service Connection's recommendation is for a second recommendation as they "don't have the expertise to diagnose the issue". **************** assigns a second vendor, but appointment is not until 2/26/24. I contact warranty company about the paper invoice provided to me but state Service Connection needs to update their recommendation. Home warranty company calls Service Connection two different days with no answer, left voicemails with no reply, sent emails with no reply. I have also called multiple times and no reply.

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates 08/16/2023 - 10/23/2023 this company was assigned to me from ******** **** ****** to repair a washing machine the wasn't spinning. They first lied to ******** **** ****** and said my wife cancelled the dispatch even though they only talked to me. After about a month someone came out and took the machine apart and got the machine to spin but now it didn't wash. for days, weeks and months I reached out to ******** **** ****** about these contractors. Eventually the contractor who originally took the machine apart (**** ************) came back out and experimented on my machine again. I asked him to wait for me to check and see if the machine was working properly and he refused and ran out of my property like his pants were on fire. I ran the machine and, as suspected, the machine was not working properly. I immediately contacted ******** **** ****** to complain and they sent another contractor out who told me he could not work on my machine because the former contractor had "jerry rigged" the wiring and now the machine is a fire hazard. Service Connection has not answered my calls or responded to my voice mail since then. Also, ******** **** ****** is claiming that, since the damage is no longer due to normal wear and tear that they are no longer liable to live up to their own contract agreement.

    Service Connection, Inc. is NOT a BBB Accredited Business.

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