Business ProfileforHouse of Beauty IV, Inc.

The BBB investigated this company due to the number and type of complaints filed against it by consumers. BBB checked for lawsuits filed against the company and found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Consumers allege that items ordered and paid for were not delivered in a timely fashion. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time and have been waiting for months for their order. Some consumers have stated they received a partial shipment but never received the rest of order nor a refund for items not received. Many consumers have tried to cancel after not receiving the order.  Some consumers stated they requested a refund which they have not received.  In some cases they state their order will be designated as canceled yet they never receive the refund they are promised. Consumers allege they are unable to reach the company as they get a recording that the mailbox is full and emails are not answered.
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If a business can't ship within the promised time (or within 30 days if no promise was made) business must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly. 
BBB brought these allegations to the business and the business did not respond. BBB will continue monitoring the business.