We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fashion Accessories

CECE Fashion Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered merchandise from CeCe Fashion Boutique's online store on 10/11/22. They charged my credit card on 10/16/22. On 10/17/22 they emailed that my package was on the way with USPS tracking #******************************. Tracking says that this package was ACCEPTED, but there has been no further update. I have emailed them twice and received no response. Today, 11/05/22, I submitted a customer contact form on their website requesting the merchandise be delivered or a full refund given. I found this ph. no. and additional email addresses for CeCe Fashion Boutique online **************; fashions.cece@********** cece-online.com

    Business Response

    Date: 12/06/2022

    Hello,

     

    We are emailing you in response to the complaint filed by one of our customers, ************************, for an order she placed from our website (www.cece-online.com) on October 11th 2022.

     

    The customer had sent her original inquiries twice by responding to the shipping notification email, which doesn't allow replies. The fashions.cece@********** email address the customer refers to in her complaint is not a valid email address. The customer eventually reached out to us via the contact form on our website, which is the correct way to reach us, and we did get her message on November 5th stating that she had not received her package. We immediately followed up with USPS and their research showed that they had lost the package. As a result, we shipped a replacement on November 10th and delivered on November 14th, which the customer confirmed and acknowledged that the product was as she expected.

     

    We hope this addresses the complaint satisfactorily and that the case can be closed.

    Customer Answer

    Date: 12/08/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The merchandise eventually received was what I had ordered.  I will add that I checked twice with the USPS and they confirmed to me that the original tracking number provided by this seller was not a valid USPS tracking number, so I am skeptical that the package was lost by the USPS.  I am also surprised that a business does not track its own sales to delivery to make sure that the package was received as expected.

    Regards,

    ************************

CECE Fashion Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.