Business Profile

Clothing

Anthropologie

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

360 total complaints in the last 3 years.
148 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im submitting this complaint both as a customer and out of concern for others. I purchased a $190 pair of By Anthropologie platform heelspart of Anthropologies in-house signature lineto wear for my commitment ceremony. Within minutes of first wear (a brief outing to a movie theater and back via taxi), the heel detached completely before I even made it back home.This was not wear-and-tearit was a product failure. I brought the shoes to a store and was told worn items couldnt be returned. I was then sent to customer service, who sent me back to the store. Ive since been caught in a loop, with no real acknowledgment of the defect. I escalated to **** corporate, who redirected me to a customer care email that has since stopped responding ************* a longtime Anthropologie customer, Ive never tried to return worn items before. Im simply asking for a fair resolution. At a $190 price point, customers expect both quality and accountability. This experience raises broader concerns about quality control for Anthropologies private-label goods.I am requesting a full refund of $190 and a formal response from the company. I hope this complaint also prompts Anthropologie to revisit its policies and inspection processes for its in-house line, which customers trust to meet a higher standard.
Business Response
Date: 07/01/2025
We sincerely apologize for the inconvenience caused. We've forwarded the information to our team to reach out directly.
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The person I communicated with was immensely polite and helpful. I appreciate their follow through.

Regards,

***** *******
Initial Complaint
Date:06/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed multiple orders through both Free People and Anthropologies websites, all of which were confirmed and later canceled without explanation. I received no prior notification or justification for the cancellations. I verified my payment method, shipping address, and order history, and there is no apparent cause for these repeated failures.This pattern of behavior indicates either poor customer service operations or an internal issue with account handling that has not been communicated. Despite my attempts to resolve the matter through standard channels, I have not received a satisfactory response.I am requesting that Free People and Anthropologie:Investigate and explain the cause of the cancellations.Remove any unwarranted restrictions on my account.Ensure successful processing of future orders.Resolution Sought:Clear explanation, account reinstatement (if flagged), and assurance of order fulfillment.
Business Response
Date: 06/17/2025
After reviewing the account, we have removed the restriction. An email has also been sent directly to the customer confirming this update.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6, 2025 I placed my order Order Number: AN20822121 which was $281. Immediately after, I cancelled one of the 3 items in the order. The item that was cancelled was $48 ($52.80 with tax). I was not refunded and reached out to customer service who said the charge would be lifted. The order shipped without the cancelled item despite being charged, but I was still assured I would be refunded. I received my order and the item that I cancelled was not included but I was still charged at that point. Since that point, I reached out multiple times to customer service and each associate has told me "we will escalate your concern and resolve your request in 72 hours". The case number I was provided was ********. I still to this day, June 16 have been charged. This is not a hold on my bank account, this is an actual charge that is no longer pending. I was charged for an item that I cancelled and never received. I would like a refund and do not see why no associate has went into the system and provided me a refund.
Business Response
Date: 06/17/2025
We dont charge for items until they ship. Since this item was canceled before shipment, no charge was applied.
Customer Answer
Date: 06/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on May 8 that included a dress for $89.60. I returned the dress using their generated return QR code for *** to scan. Something is wrong with their code because they are saying there is no tracking associated with it so they are unable to refund or give store credit. I have been back and forth over email, phone, and chat and they are unwilling to help. I have spent thousands of dollars at Anthropologie and the one time I have an issue they are unwilling to help. They have also put a hold on my account since I am disputing this with my bank so I can't use my account either. When I first found out about the hold they wouldn't tell me the reason until the 3rd ****** I spoke to via chat. I simply want a refund for the item I returned. The customer should not be penalized for their own qr code not working.
Business Response
Date: 06/11/2025
Thank you for reaching out to us! Weve shared the information with our team, and they will be reaching out to you directly.
Initial Complaint
Date:06/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and it was never received. I contacted Anthropologie and all they could say was to file a police report and file a dispute with my bank to get a refund. I followed what their customer service advised and was blocked from making future purchases. I have tried to resolve this matter several times. Very discouraging since I spend thousands between them and sister stores. Don't follow their customer services advice unless you want to be blocked!
Business Response
Date: 06/10/2025
Thank you for reaching out to us! Weve shared the information with our team, and they will be reaching out to you directly.
Customer Answer
Date: 06/10/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23439889

I am rejecting this response because: the company advised me to take the actions I did and now in their response they are claiming more than the disputed amount. Emails attached.

Regards,

*** ******-*******

Business Response
Date: 06/12/2025
We have reached out to the customer directly via email regarding next steps to resolve the concern. We will reach out again to ensure the customer has the appropriate contact information so we can discuss next steps in a timely manner.
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order No. AN20628524. I ordered a duvet cover and a pillowcase. On 5/23/25, I received a pillowcase and 2 shams. No duvet. I tried to report a Claim or return the unwanted sham covers online but an online message advises that the items are not returnable! **************** 800 number is bizarre. No ring tone and calls kept dropping. First ***** (thick Southern accent) hung up because she was stressed out. Or she was stressed out because I was stressed out. Second ***** advised I had to send a photo of the incorrect items. (???) The photos are undisputable proof that wrong items were sent? Seriously? I did not know how to put him o hold while photographing the unwanted shams. So, I had to end my call with him. But I did as instructed. Third ***** advised that "support team" will email me in 72 business hours. Not allowed to just mail the shams back. Discouraged from returning items by taking to one of their stores. There's more red tape at the Anthro than trying to get a mortgage loan. Took almost an hour to get through the red tape. DO NOT SHOP ANTHRO ON LINE. Shop at the store instead.I do not wish a refund. I just want the duvet which I paid for. Thank you.
Customer Answer
Date: 05/28/2025
Order No. AN20628524. Customer: **** *****. DO NOT BUY FROM ANTHTRO. WORST CUSTOMER SERVICE EVER. Ordered a Twin duvet cover and matching square pillowcase, but received three shams instead. No duvet cover. Today (5/28/25), Anthro emailed me a return label for a duvet(?) I am supposed to return a duvet which I never received(?) I asked to replace the shams with the duvet cover which I ordered. Anthro included pictures of the item to be returned and the item that it is shipping to me in exchange. Both pictures feature the duvet(???) Why would I return an item in exchange for the same item? See Page 2 of attachment. RIDICULOUS!! Obviously, their warehouse staff can't read or, can't read English. I am sending the shams back and, if I do not receive a refund within a week, I will dispute the charge with ***********.
Business Response
Date: 05/28/2025
Thank you for reaching out! Weve reviewed your recent inquiry and sincerely apologize for the incorrect item that was sent. A replacement for the ***** ****** Duvet Cover was processed today, May 28. Please allow 2448 business hours for the item to ship. If you have any further questions or concerns, feel free to contact us directly.
Customer Answer
Date: 05/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:05/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered pants on May 13, 2025 and on May 21, 2025 the **** said they delivered them. I have talked to the mail carrier and they say they must be lost. I have contacted ************ about a replacement and they refuse to do anything. They CHOSE to use ****, they need to make this right. They either need to resend the item or refund my money, as I did not receive the item I was promised and paid for. I ordered this item on May 13, 2025 and it is now may 22, 2025. It clearly is not coming and is lost.
Business Response
Date: 05/23/2025
Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize for the inconvenience. A replacement order was processed on Today, 05/23. Please allow 1-3 business days to receive a shipping confirmation email. If you have any further concerns, feel free to reach out to us directly.
Customer Answer
Date: 05/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hoboken location comitted credit card fraud on my account .
Customer Answer
Date: 05/21/2025
Its anthropologie
Customer Answer
Date: 05/21/2025
Whats difficult? Was fraudulently charged twice
Business Response
Date: 05/22/2025
Thank you for reaching out to us! Weve reviewed your recent inquiry and sincerely apologize for any inconvenience caused. To assist you further, **** sent a direct email requesting additional information. Please reply to that message at your earliest convenience so we can work toward resolving this matter promptly.
Customer Answer
Date: 05/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23359927

I am rejecting this response because: this means nothing, same thing they did for days, they have info. Refund or we will sue

Regards,

****** *******

Business Response
Date: 05/23/2025
We completely understand your frustration. To assist you further, please reply to our email with the requested information provided by our team.
Customer Answer
Date: 05/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23359927

I am rejecting this response because:
Ive spent my valuable time fixing their messtime that was stolen, just like the money fraudulently taken from my credit card. On top of that, the treatment I received was not just unprofessionalit was inhumane. This isnt just a complaint. This is a warning.

We are demanding a $50 gift card as immediate restitution.
No delays. No excuses.

If this demand is ignored, the client is fully prepared to pursue legal action in civil court. And you should knowweve already contacted the Mayor of *******. A city representative has been informed and will be making an in-person visit to your store. Soon.

Regards,

****** *******

Business Response
Date: 05/29/2025
We completely understand your frustration and sincerely apologize for the inconvenience. We've shared your concerns with our team, and someone will be reaching out to you directly to assist further.
Customer Answer
Date: 05/29/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23359927

I am rejecting this response because:
We have not received our gift card. We will take this to court. Thank you

Regards,

****** *******

Business Response
Date: 06/02/2025
We've reached out to the customer and offered a $50 off promotional code for the inconvenience as we are unable to process a $50 gift card.
Business Response
Date: 06/03/2025
We wanted to follow up regarding your recent inquiry. Our Hoboken store location has confirmed that there was no duplicate charge for the transaction made on May 20th. However, we did process a refund for the customer's order on May 22nd. Weve gathered all relevant information and have forwarded the documentation to our General Counsel for further review.
Customer Answer
Date: 06/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23359927

I am rejecting this response because:
Once again the business is lying as you can see here from the attached photo, there is a clear duplicate charge. in addition it was noticed and communicated that the one glass that was purchased was a used dirty glass so we will be needing a refund for both.The business is engaged in fraud and disgusting behaviors, this has been reported to the state and the ************************ ; investigations will proceed, including undercover shoppers this week.

Regards,

****** *******

Customer Answer
Date: 06/16/2025
Youre useless
Initial Complaint
Date:05/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Sculptural Sofa in November 2024. It was delivered around April 20, 2025.The company did not post anywhere on the website product description that this sofa has a Proposition 65 warning because it contains formaldehyde. The consumer was not me made aware prior to purchase.The smell is so bad and irritating that I requested a product pick up to return it after 3 weeks. I tried air purifiers but that didn't help. I now have eye bleeding today and I am at the eye doctor on an emergency visit. I did not hurt my eye or rub my eye. It is spontaneously bleeding and I missed work. I looked up side effects of formaldehyde exposure and eye bleeding can occur. The only cause looks to be that couch because I was sitting on it.
Business Response
Date: 05/23/2025
Thank you for reaching out to us! We reviewed your recent inquiry and sincerely apologize for the harm caused. We've forwarded the information to our team to reach out directly.
Customer Answer
Date: 05/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23359203

I am rejecting this response because: I would prefer to work with a BBB mediator and not directly with Anthro. Can this be coordinated? I will provide information to the mediator.

Regards,

******* ******

Customer Answer
Date: 06/03/2025
The merchant has issued a refund and I have a sofa pick up scheduled for June 5th from ***** (the delivery/pick up company).
As long as they get the sofa returned and I have the refund, this situation will be considered resolved on my end.
Once the pick up takes place, I confirm back to let you know.
Initial Complaint
Date:05/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing this complaint against Anthropologie due to a misleading and unsatisfactory experience involving an online purchase.I recently ordered a swimsuit and matching cover-up that were being sold as part of a promotional offer. According to the order confirmation, the swimsuit would be shipped first. However, when I received the package, it only contained a bikini bottoman item completely unrelated to what I purchased.After contacting Anthropologie customer service, I was informed that the swimsuit I ordered was no longer in stock and that I would receive a refund. However, upon checking their website shortly after, I found the exact same swimsuit available againbut now listed at nearly twice the original price I paid.This feels deceptive and unfair. I made the purchase in good faith during a valid promotion, and instead of fulfilling the order or offering an equivalent solution, Anthropologie refunded me and relisted the item at a significantly higher price. This is not only disappointing but also raises concerns about bait-and-switch practices.I am seeking a resolution that honors the original price I paid and ensures that customers are not misled in future transactions.Thank you for your attention to this matter.
Business Response
Date: 05/21/2025
Thank you for reaching out to us! Weve reviewed your recent inquiry and sincerely apologize for any inconvenience this may have caused. After careful review, we can confirm that the item is not currently being sold on our website at a higher price, and the size you ordered remains out of stock. If you have any further questions or concerns, please dont hesitate to contact us directly.

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Anthropologie is NOT a BBB Accredited Business.