Business ProfileforLaketon TV And Appliance Center

On October 25, 2022 my husband (**** ******r) and I purchased appliances from Laketon Appliance Center. We paid in full that day ($3959.00) and we were told that the appliances (fridge/freezer, stove, dishwasher, and microwave) would be delivered the next week on November 2. The appliances were delivered that day, however the fridge was dented and one of the shelves in the fridge was broken. We notified the delivery men who were still at our house. They then contacted an employee who worked in the Laketon Appliance store/showroom. They were able to switch out the broken shelf with one from a floor model. This was done that day. We were told that Whirlpool would have to come replace the damaged door. We contacted Laketon Appliance multiple times over the course of a few minutes in an attempt to get an update on when we would be hearing from Whirlpool. We even attempted to get a contact number for Whirlpool so that we could contact them ourselves, but were told by an employee at Laketon Appliance that he would be contacting "his rep" from Whirlpool. Eventually in the end of March 2023 a representative from Whirlpool contacted my husband and we set a date for them to come to our house to look at the damaged door. Devin from Whirlpool/Platinum Factory Service came to the house on April 12, 2023. He advised us that in order for the door to be replaced they would have needed to be contacted by Laketon Appliance within 30 days of purchase. He gave us a quote for the repair (including parts, fees, and labor) which totaled $836.61. After hearing this, I contacted Laketon Appliance multiple times to advise them that Whirlpool was unable to replace the door. Every time I spoke with somebody I was told they would look into it and get back to me, but my calls were never returned. Because the refrigerator was delivered to us damaged, I am requesting that Laketon Appliance replace the door or reimburse us the total cost needed to have the door replace ($836.61).