Business Profile

Truck Parts

American Trucks

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Trucks's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

97 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, 2024, I had purchased side bars and tonneau cover for a 2024 F-150. During the transaction, I provided the *** for the vehicle and the salesperson also confirmed the vehicle ID numbers because he too found it. The transaction also includes the following:Barricade Rattler Steel Running ?Boards; Black (***** F-150 SuperCrew)Item #: T528315-C Unit Price: $332.99 QTY: 1 Handling Fee for SKU T528315-C Item #: ****** Unit Price: $25.00 QTY: 1 Side Step/Running Board INSTALL CONNECT Installation - Standard Item #: U10596 Unit Price: $175.00 QTY: 1 Cover (***** F-150 w/ 5-1/2-Foot Bed)Item #: T584669-A Unit Price: $1199.99 QTY: 1 INSTALLE@NEG Bed Cover Installation - Moderate Item #: U10599 Unit Price: $199.00 QTY: 1.SHIPPING TO **** ****** ******************************************************************************************************* Shipping Method ************* You selected Standard Shipping as your AMERICAN TRUCKS Search AmericanTrucks.com Look up another order Order Date:11/24/2024 5:09:29 PM Order Number:9-120524951 Email Invoice Product:Service:Discount:Shipping:Handling Fee:Tax:Grand Total:ITEMS ORDERED $1,532.98 $374.00 ($75.00)$0.00 $25.00 $89.85 $1,946.82 However, on December 10, 2024, American Trucks provided me the company that does the installation, but unfortunately despite providing the *** the Retrax IX Flush Mount Retractable Tonneau didnt fit, so on December 11, 2024 the item was returned. Few days later on record the female *** said American Trucks had received the item and will refund 7-10 business days. I made a few calls again and the same *** said it wasnt 10 days. Now, on December 30, 2024, the phony guy with a poor acting skills told me he couldnt locate the returned item.The company has FDX picked up the item without leaving a proper tracking but instead provided a phony tracking number:SKU: T584669-A RMA: ******* Pick-up Date: Wednesday, December 11 Confirmation #: *************** Key recordings is the female *** confirmed receiving Dec *******.
Business Response
Date: 01/06/2025
To whom it may concern,
Upon reviewing the tracking information provided, it appears that ***** has not recorded any scans or movement for the return shipment. Based on the details we have available, it seems that ***** has not yet processed the return. Unfortunately, without confirmation that the item is at least in transit back to us, we are unable to proceed with a refund.
We were able to confirm that the installation of the Retrax IX Flush Mount Retractable Tonneau was not completed, and as a result, we have already refunded you for the installation charges.
We recommend contacting ***** directly to inquire about the status of the return shipment and obtain any further tracking details that may help clarify the situation. Once we receive confirmation that the item is on its way back, we will be happy to process your refund.
Thank you for contacting us.
****** *.
Customer Service Supervisor
Initial Complaint
Date:12/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a wheel from them that had a year warranty. not even a year old & a center cap fell off & they will not replace ******** cannot buy a new center cap. doesnt seem right to me to spend $280 on one wheel & have it ruined within a *********** tell me that i have to buy another one.
Business Response
Date: 12/11/2024
To whom it may concern,

We're sorry for the experience you have had with this wheel as well as any frustration our service team may have caused. We have been in contact with you and a new order has been placed for us to send a new wheel, free of charge. Thank you for allowing us the opportunity to make this right for you.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/23/2024
Yes they have made this right thank you for the help
Initial Complaint
Date:12/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 6th, 2024 I ordered a tonneau cover from American trucks. I opted for their Proven ground low profile cover because it had good reviews and looked nice. Worst mistake of my life, I was looking through their open box listings a found one that was basically brand new and went with that for $249.86 + $99.00 shipping and $21.80 for taxes. For a grand total of $370.67. The description of this cover states the follow word for word. Tough Construction: You dont have to worry about installing this cover on your off-roaring truck. With strong, yet light aluminum panels and rails, it can withstand the rigors of the back roads as well the city streets.That paragraph in the description lead me to believe that the product was made from aluminum and therefor it rust proof. Since aluminum cannot physically rust, only can corrode. Also to add aluminum is not magnetic but yet a neodymium magnet sticks to it with no issues whatsoever so ever. Not to my aluminum 16 f150. Speaking to the company left me in shock, as the support agent and the person that reached out to me only repeated the same thing open box products have no warranty. I told them at this point the warranty is not the issue, but that the false advertising for their product was.Digging into this further I found countless reviews with the same issue I was having. Rust and rust bubbles forming on the so called aluminum panels. With the people reaching out to them with different answers but one thing in common, American trucks not taking accountability for their false advertising claims.
Business Response
Date: 12/08/2024
To whom it may concern,
We sincerely apologize for the rusting issues youve encountered with the Proven Ground Low Profile Tonneau Cover. We understand that rust on a bed cover, especially one advertised as aluminum, is concerning, and we will be looking into how this could have happened.
That said, because the product was purchased as an open-box item, it unfortunately does not carry a warranty, and we are unable to process a return at this time. Additionally, as the purchase was made in February and it is now December, the order is well past our 30-day return policy.
We recognize that this situation is far from ideal, and we want to make it right. As a gesture of goodwill, we have issued a voucher to your account for 20% of the total order value, including shipping. This voucher can be used on any future purchase before 3/31/2025.
We sincerely apologize for any frustration this may have caused, and we appreciate you bringing this matter to our attention.
Thank you for your understanding.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/09/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22646757

I am rejecting this response because: something that is advertised as one thing but is a completely different material is an issue. I did not pay for a steel bed cover. I paid for an Aluminum one as advertised

Regards,

****** *******

Business Response
Date: 12/11/2024
To whom it may concern,
We sincerely apologize once again for the issue with the bed cover rusting. We understand your concern regarding the product being advertised as aluminum and then rusting. Please know that we have escalated this matter to our product management team for further investigation, and it is currently undergoing an internal review to determine the necessary actions. As a gesture of apology, we have issued vouchers totaling $125, which represents 50% of the products cost at the time of purchase. While we are unable to accept a return or provide a replacement at this time, we hope this gesture helps address the situation.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22646757

I am rejecting this response because: Doing some further research of my own this has been an on going issue with this bed cover for at least a year now if not longer. Reading countless reviews from people with the same issues, then reaching out to customer support being told there is no manufacturing warranty for rust. You guys have KNOWN this is an issue for a long time now but have chosen not to take action. It seems like this falls under the Section 12 of the *** Act, 15 U.S.C. 52 for false advertisement. Having misleading information about the material used to manufacture this item.
Attached are some of the reviews left on your own website in regards to the issue of this cover rusting out, scrolling through there is a lot more too. These reviews are just on your site. Not counting the others posted elsewhere.

Regards,

****** *******

Business Response
Date: 12/17/2024
To whom it may concern,
We understand your concerns regarding the bed cover, and while we cannot remove it from our website without going through the necessary internal processes, please know that your feedback has been escalated to the relevant team for further review. Unfortunately, there is nothing more we can offer at this moment.
We have refunded 50% of your payment in the form of vouchers as an apology for this situation.
We sincerely apologize for not being able to meet your expectations and appreciate your understanding.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/18/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22646757

I am rejecting this response because: There is always more you people can do, like in the previous messages this is false advertisement and there needs to be repercussions. Like youve said to many others, guess Im SOL since youre a dishonest company that does NOT take responsibility for their actions

Regards,

****** *******
Initial Complaint
Date:11/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/2/2024 I placed an order (Order Number:***********)at AmericanTrucks.com (mobile site) in the amount of $323.54 (including tax) for item# T551165 - PowerStop Z36 Extreme Truck and Tow 6-Lug Brake Rotor and Caliper Kit; Front and Rear (***** 2WD/4WD F-150; ***** F-150 w/Manual Parking Brake; ***** F-150 Raptor).The payment for the above purchase posted to my credit card account on 11/4/2024 in the amount of $323.54. I received a shipping notice on 11/2/2024 from American Trucks stating that my order had shipped with 4 tracking numbers provided and the order was shipped with tracking activity (movement) by ***** progressing to my location. I was notified by ***** on 11/6/2024 that I would receive multiple deliveries on todays date of 11/7/2024. Today, I was notified by American Trucks that I had contacted American Trucks with a request to return the items for a refund. I received multiple return authorization requests along with RMA numbers to allow me to return the purchased items.I did not contact American Trucks to request a return or refund for the order. I did not contact American Trucks and request to cancel the sale. I do not wish to cancel the sale.The purchased items that were paid for on 11/4/2024 and were on ***** trucks enroute to me were marked undeliverable by American Trucks via ***** and are being returned to American Trucks. I purchased a product from American Trucks and I have not received the product. I did not initiate a refund request nor have I requested cancellation of the sale. I demand that the product that I purchased from American Trucks be promptly delivered to me.
Business Response
Date: 11/18/2024
To whom it may concern,
We sincerely apologize for any frustration caused by the pricing errors on the Powerstop kits. While we strive to maintain accurate pricing, occasional errors can occur. Once this issue was identified, we promptly corrected it by updating the pricing on our website, canceling or recalling affected orders, and issuing refunds to impacted customers
To further apologize for the inconvenience, we provided a $75 voucher to customers affected by this error. The voucher is valid for future purchases made within 30 days.
As the customer has received both a refund and an additional voucher for the inconvenience, we consider this matter resolved.
Thank you for contacting us.

****** *.
Customer Service Supervisor
Initial Complaint
Date:11/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2, 2024, I placed an order with AmericanTrucks.com after receiving an email with a price alert. The email stated that a set of PowerStop brand brakes was on sale for $237.98 in limited quantities. Naturally, I placed the order to take advantage of the sale. AmericanTrucks sent me a confirmation email with the order number and a tracking number.However, on November 7, 2024, I received another email from AmericanTrucks thanking me for contacting them and issuing an RMA for the return of the brakes. I found this confusing, as I had not initiated any return request. When I checked the tracking information through ****** it showed that AmericanTrucks had requested the package be returned to them.I contacted AmericanTrucks on November 8, 2024, and spoke with ****** who confirmed that the issue was a mistake on their end. He explained that the company had decided to recall the package without notifying me. I expressed my dissatisfaction, explaining that I expected to receive the product I had ordered. ***** informed me that they had refunded my payment and returned the package without prior communication. He also mentioned that a voucher had been added to my account as compensation.I made it clear to ***** that I did not want a voucher. Instead, I only wanted the brakes at the price they originally offered and sold to me, $237.98.
Business Response
Date: 11/18/2024
To whom it may concern,
We sincerely apologize for any frustration caused by the pricing errors on the Powerstop kits. While we strive to maintain accurate pricing, occasional errors can occur. Once this issue was identified, we promptly corrected it by updating the pricing on our website, canceling or recalling affected orders, and issuing refunds to impacted customers
To further apologize for the inconvenience, we provided a $75 voucher to customers affected by this error. Additionally, a $10 voucher was applied to this customer's account for a total of $85 in vouchers. These vouchers are valid for future purchases made within 30 days.
As the customer has received both a refund and additional vouchers for the inconvenience, we consider this matter resolved.
Thank you for contacting us.
****** *.
Customer Service Supervisor
Initial Complaint
Date:11/07/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st Order date : 10-25-2024 #8-33105286 2nd Order date : 11-2-2024 # 9-119859306 So to start...I ordered Front/Rear complete brake sets (PowerStop)...4 boxes arrive and they sent wrong PADS...call them to get correct ones and they tell me to send back entire order...were talking very heavy boxes....and they can send correct sets....have no reason why they couldnt just send correct pads...so repack everything,print labels and have to lug these to Fed-X...I didnt reorder at this point,was going to find another seller.This is where it gets good.....same day I get one of their Email flyers (you will get them till you want to smash your screen....)..and there is same set at a CRAZY price..like $600 less that what I paid...I called them and spoke to 2 reps and they spoke to their manager and they said,YEAH..we do run sales and if they are only $320 ($1000 original) you should buy them...SO I DID.....!!Now today I get Fed-X notice my NEW order is arriving this afternoon.....BUT I also get email from American Trucks with a NEW Return label for the 2nd set I ordered....Called them and more drama,and bottom line is...Our Site screwed up (took them 5 days to figure it out) and we canceled order so Fed-X can return to us..!!!! So,now I still have NO brakes...have the 1st set I have to bring to Fed-X..and NO,they will not honor the price they quoted on phone for 2nd set ordered..!!
Business Response
Date: 11/15/2024
To whom it may concern,
We sincerely apologize for the issues encountered with the original order for the brake kit. Unfortunately, because these brake and rotor sets are sold as a complete kit, we are unable to ship out individual brake pads if something is incorrect or damaged. In such cases, a full return and replacement of the kit is necessary. While we understand how frustrating this can be, this process is standard and not something we can modify. Based on our records, a refund has already been issued for the kit from the original order.
Regarding the pricing issue, we deeply regret any frustration caused by the pricing errors on the Powerstop kits. Although we strive for accuracy, occasional errors do occur. Once identified, we promptly corrected the pricing on our website, canceled or recalled affected orders, and issued refunds to impacted customers. As part of this effort, customers affected by the pricing error were provided with a $75 voucher for future purchases.
In this particular case, due to additional complications, including issues with the previous order, we issued an additional $100 voucher, bringing the total to $175 in vouchers. These vouchers can be used toward a new order for the correct brake kit.
However, we must inform the customer that we are unable to honor the severely discounted price that was incorrectly listed on our website. Once again, we apologize for the challenges encountered with these orders and hope the vouchers can help resolve the matter satisfactorily.
Thank you for contacting us.

****** *.
Customer Service Supervisor
Customer Answer
Date: 11/21/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22527707

I am rejecting this response because:
Although I do appreciate the "Store Credit" the company issued to my account,I think they are missing the entire issue...
YES...The Web Site showed wrong price
YES...I was 75% sure it was wrong
YES I CALLED to confirm it was right or wrong...
YES..I was told after 30 minutes on phone..YES...price is correct..."would you like to order"
YES....order it for me....
One would think that would of been end of it,SO..day Fed X sent notice they would be here next day,I took truck apart...(my only vehicle!) knowing the next day I could complete the job and be back on road...BUT no..next day following tracking they were 1 1/2 hrs away and "on truck" to be delivered....but guess anything can be recalled on a fedX truck up until its actually in customers hands!
Why I'm upset is IF I HAD NOT CALLED TO CONFIRM and just placed web order...OK..I took a chance and price was wrong...but when you talk to the company to confirm..!!
And even if they canceled the order same day after maybe checking some more...but to SHIP IT and THEN 2-3 days later call cancel AFTER its been shipped!...AMAZING....NEVER in my life have I had a company do that....I've also been in business for 35 years....My mistake,My bad,I eat it.....Why should the customer pay for my mistakes..
AGAIN....this order was almost at my door..!!
Bottom like,Bad Business.....and BTW..the so called "Store Credit" they issued was mostly eaten..because not only didnt they honor the original $1000+ price but now the item has had a PRICE INCREASE !

Regards,

****** *******

Business Response
Date: 11/26/2024
To whom it may concern,
We attempted to reach you on 11/26 to discuss your situation, but unfortunately, we were unable to connect. Following that call, we have sent an email and kindly request that you get in touch with us so we can continue working towards a resolution.
We are ready to offer a solution that we believe will meet your expectations, and we would appreciate the opportunity to discuss this with you. Please contact us at your earliest convenience.
Thank you for reaching out to us.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/09/2024
Issue was resolved,didnt realize there was a time limit to respond,so hope it goes on the Sellers page.
After lots of drama,someone at American Trucks (***) finally understood what the problem was and admitted their site had a bug for few days,and even though I brought that to their attention BEFORE I ordered,the site still kept up the crazy cheap price.*** was great,and honor the price I paid and reshipped the complete front-rear brake ****** has arrived and will be installing them ******* I said in original complaint,I figured the price ($900 cheaper) was an error....BUT DID call to confirm,and they said,go for it at the lower price...To then have them recall the shipment hours before it would of been delivered was not cool,especially since their own salespeople told me to place order at cheaper price....So,I'm pleased with outcome and way they finally handled it...getting a $1200 set of brakes for $300 cant be beat...and maybe next time they will listen to their customers when they tell them there is a mistake on your site.. :-)
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some Power stop break kits on American Trucks website and the list price was 300 dollars and some change I even called them about it and spoke to sales and they added my military discount to it and gave me a 20 dollar credit for it not applying the military discount online to start off with. I was on the phone with then for over 20 mins as he worked with his manager to get the pricing done. I placed a 2nd order on Monday for 2 other break kits totaling 656 dollars. American trucks canceled my orders because they listed the pricing much lower than it should have been listed for. I had already confirmed the orders and paid for them. They should honor the prices that were listed. I understand if they wanted to change the price moving forward. but to not honor the price they listed it for, especially after communicating with them and placing the order over the phone. I am requesting them to honor the lower price and ship me my items I ordered
Business Response
Date: 11/15/2024
To whom it may concern,
We sincerely apologize for any frustration caused by the pricing errors on the Powerstop kits. While we strive to maintain accurate pricing, occasional errors can occur. Once this issue was identified, we promptly corrected it by updating the pricing on our website, canceling or recalling affected orders, and issuing refunds to impacted customers.
To further apologize for the inconvenience, we provided a $75 voucher to customers affected by this error. The voucher is valid for future purchases made within 30 days.
As the customer has received both a refund and an additional voucher for the inconvenience, we consider this matter resolved.
Thank you for contacting us.
****** *.
Customer Service Supervisor
Customer Answer
Date: 11/19/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22521490

I am rejecting this response because:

I feel the resolution provided does not adequately address the issue.

My original submission to the BBB detailed that the pricing discrepancy on the Power Stop brake kits was identified and confirmed over a phone conversation with your sales representative and their manager. During this conversation, the manager approved the price, and the sale was finalized with additional adjustments, including my military discount and a $20 credit. The time spent resolving this on your end prior to the sale shows that your team had ample opportunity to recognize any pricing error before the transaction was completed.

I understand pricing mistakes can happen, but once an order has been placed, confirmed, and paid for, especially with managerial approval. It is reasonable to expect the company to honor the agreement. Canceling my orders after this process, refund or not, fails to uphold that standard.
Additionally, the $75 voucher, while appreciated, does not offset the $760 difference between the confirmed sale price and the corrected pricing, nor does it compensate for the time and effort I invested in resolving this with your team prior to placing the order.
As such, I respectfully request that American Trucks honor the original agreed-upon price for the brake kits and fulfill my order as confirmed. If further discussion is needed to resolve this matter, please feel free to contact me directly.
Thank you for your time and consideration.

Sincerely,
***** ****

Business Response
Date: 11/29/2024
To whom it may concern,
We would like to once again apologize for the misadvertised price of the PowerStop brake kits. We are pleased to confirm that we successfully connected with you on 11/27/2024 and processed a new order for one of these kits, resolving the issue. We truly appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please dont hesitate to contact us.
Thank you.
****** *.
Customer Service Supervisor
Customer Answer
Date: 12/12/2024
American trucks reached out to me and we were able to resolve the situation. No further action is needed. Thank you
Initial Complaint
Date:11/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/ 3/24 I got on there website and purchased some brake pads and rotors and calipers and the price said ****** and I paid for it then they sent me a email the next day saying it was out of stock then a couple hours laters I get notified by email saying it was back in stock so I purchased it again then a couple of hours go by and they said it was discontinued so I go back on the website 11/4/24 and they have the product back up for a hire price so they wouldnt sell it to me so I was discriminated against me for no reason I have spent a lot of money with this company before
Business Response
Date: 11/15/2024
To whom it may concern,
We sincerely apologize for any frustration caused by the pricing errors on the Powerstop kits. While we strive to maintain accurate pricing, occasional errors can occur. Once this issue was identified, we promptly corrected it by updating the pricing on our website, canceling or recalling affected orders, and issuing refunds to impacted customers.
To further apologize for the inconvenience, we provided a $75 voucher to customers affected by this error. The voucher is valid for future purchases made within 30 days.
As the customer has received both a refunds and an additional voucher for the inconvenience, we consider this matter resolved.
Thank you for contacting us.
****** *.
Customer Service Supervisor
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I orderd this item on 10/24 and found the exact same product for half the price. I called them and chatted with their agent fo 45 minutes asking him to cancel this order and return my money. When I called the item shoed as not yet picked up (label created) on the ***** website.TAmerican trucks want me to wait for the delivery, sopen the box end them a picture of the item before anything.I explained them that they can ask ***** to stop the item and return it to them but they won't bulge. I am so frustrated that I decided to talk to BBB about it
Business Response
Date: 10/30/2024
To whom it may concern,
We apologize the the inconveniences faces with this order and for any lack of communication on our part. We would like to explain why we requested the standard return process be followed in this instance. Once an item has been assigned a tracking number, we are unable to halt the shipping process. Due to the high volume of orders we process, our current systems do not support stopping shipments at this stage. Additionally, as this order was placed using Apple Pay, our system does not allow us to alter the shipping address or reroute the package for security reasons. Given these factors, we were unable to accommodate the request to stop the shipment. Since the item has since been delivered, if a full refund is desired, we would need the package returned to us through our standard return process.
Thank you for reaching out to us.
****** *.
Customer Service Supervisor
Initial Complaint
Date:09/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought and paid for a rather large order to rebuild the front of a 24 yr old truck. I placed my order sept 11th 2024 and after receiving all the necessary items that was purchased just got off the phone with the manager from American truck they said there is nothing they can do other than replace or refund the money on parts after causing over ******* worth of damage to my truck I have sent them pics through their online live chat of the passenger side of the truck and my phone died before the drivers side was able to upload to the chat I want my vehicle repaired back to the condition it was in before using sub par parts from this company it destroyed everything pretty much that was purchased plus brand new brakes brand new calipers brand new rotors pretty much the entire front end of my truck including my bumper
Business Response
Date: 09/30/2024
To whom it may concern,
As explained to the consumer, we can only assist with refunding and or replacing the parts purchased from us. We cannot assist with any other costs or issues outside of the product purchased with us.
Thank you.
Business Response
Date: 09/30/2024
To whom it may concern,
As explained to the consumer, we can only assist with refunding and or replacing the parts purchased from us. We cannot assist with any other costs or issues outside of the product purchased with us.
Thank you.
Business Response
Date: 09/30/2024
To whom it may concern,
As explained to the consumer, we can only assist with refunding and or replacing the parts purchased from us. We cannot assist with any other costs or issues outside of the product purchased with us.
Thank you.
Customer Answer
Date: 10/02/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22324251

I am rejecting this response because:
This company refuses to accept that ITs selling junk parts to consumers causing property damage from their inferior products I will not accept this response because people pay good money for corporations to take advantage of people and ignore when problems arise from products they sell. Their parts caused my truck to sustain over 3500 in damages from their parts pretty sad when I can still use factory 24 year old parts to get it rolling again I have and will continue to leave my personal experience within every social media platform available to me this is unprofessional for anyone company and should be down right illegal for them to not take responsibility for what they sell

Regards,

*********** *******

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American Trucks is NOT a BBB Accredited Business.