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Business Profile

Internet Services

DuckDuckGo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company refuses to list a website, patriots.win. I will be taking my business to another browser after almost 7 years of business. In addition, they share my information with *******

    Business Response

    Date: 07/22/2022

    Dear Better Business Bureau,

    Thank you for raising this item to our attention.

    The particular search result identified by this individual is one we received through our syndication arrangement with the ***** service. We investigated this matter after receiving your request, and the link now appears in the DuckDuckGo search results when a user submits a query for it.

    Regarding the unsupported claim by this individual that their information was shared with ******* that allegation is untrue. DuckDuckGo does not collect users' personal information and does not share such information with Google.

    Sincerely,
    DuckDuckGo

DuckDuckGo is NOT a BBB Accredited Business.

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