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Business Profile

Gun Dealers

Legacy Collectables

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legacy Collectables's headquarters and its corporate-owned locations. To view all corporate locations, see

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Legacy Collectables has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered one Walther P5 COMPACT magazine from them. The advertised it as a COMPACT magazine and had a picture of the CORRECT COMPACT magazine. They sent me a non-compact magazine which will NOT function in a Walther P5 compact. I called and emailed them to no effect. Their website states I have to ship it back at my expense and then they deduct my $10 shipping. They are incompetent. I have shipped the WRONG item back to them. I WANT A FULL REFUND AND TO BE REIMBURSED FOR MY POSTAGE TO SHIP THEM THE WRONG ITEM BACK.

      Business Response

      Date: 07/25/2025

      Customer contacted ******************** before even contacting us.  He was refunded same day that he contacted our company, but was contacting us after business hours.

      Customer Answer

      Date: 07/26/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ********

    Legacy Collectables is NOT a BBB Accredited Business.

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