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Business Profile

Fire Department

DC Fire and EMS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 2-8-2024. Bill for $400.00. I paid $100.00. Our ***************** ***********************, has stated that they have ALREADY paid the remaining $400.00. I have called ****** countless times beginning last October. ****** has put my on the phone, and dialed the DC Fire and EMS, the number ************** and the person who answers always says she cannot do anything about it but that Vontessa or other people will look at it. No one every gets back to us. ****** emphatically states they a contract with DC FIRE AND EMS which prohibits them from sending these large bills. (Maximum should be $500.00, of which ****** pays $400. ****** has already paid $400.00 for the date of service 2-8-24.)****** is at ************, reference **************** Medical Bill for ******* ****, (my husband) medrecord no. 141 033 691. ****** conversation number S445704079. In short, it is impossible to reach someone at DC Fire and EMS, yet they keep sending me INCORRECT invoices. I need you to make them stop harassing us with this bill. They are billing way more than their contract with ****** allows. DC Fire and EMS Invoice # DDCFE282753. Last invoice was sent 12-19-2024. They are not in compliance with their contract and we are caught in the middle. This Invoice should be $--0--- as of right now.

DC Fire and EMS is NOT a BBB Accredited Business.

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