ComplaintsforAir-Pro Heating & Cooling

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furnace died on 12/13/23 and I placed a claim through my home warranty company, American Home Shield (AHS). AHS sent out one of their contracted HVAC companies, Air Pro Pittsburgh, to my home on 12/15/23. The technician ( I believe his name was John) was great. He was very helpful and even tried to get our furnace running temporarily, so that my wife and I, along with our four year son, cat and dog, would have heat through the weekend. He said while our furnace was older, it ran great, and just needed the motor blower replaced. On Monday, I spoke to Air Pro Pittsburgh and they informed me they were having issues getting the motor blower part that was needed. I told them that this specific part that the technician had shown me was available on Amazon, along with Johnston Supply near my home in Butler, and also in Sewickley, PA. I understand Air Pro has different wholesaler contracts that they work with, but at this point my family and I were heating our home with a space heater and it was 50 degrees in my house. After many calls to the sales team, that was absolutely the worst to work with, they said they could not get the part and would need to replace the furnace. Since I went through the warranty company AHS, they were willing to cover up to $5K, but the difference of the furnace would need to be covered out of pocket by me. I find this ridiculous since their very own technician said this part could be replaced and the furnace would work fine. I requested the sales team cover the difference between the $5K of my home warranty company and the cost of the furnace, since the part was obviously available many places. Now, after spending all day Tuesday when it was below freezing temps and on Wednesday when my house was 43 degrees inside, I ended up cancelling with Air Pro and I am in the process of getting my claim refund with AHS. The sales team at Air Pro is dispicable for letting a family suffer through the cold and I would like to let the BBB know of this.

  Business response

  12/28/2023

  In response to ** ********* complaint. 

  American Home Sheild controls what we do and they get the parts for our company. so in this case we actual convinced the warranty company to let Air Pro supply the part, as of today we have still not recieved the part from Johnston Supply. unfortunatley American Home Sheild will only let us use OEM parts, which causes us as a vendor and the customer grief and aggravation.

  Sorry for the Inconvenience 

  Sincerly Rocco F***** 

  President Air Pro

  ************

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 5, 2023 Service Manager Evan B***** came over to my residence (unannounced or requested), as at the time we were personal friends. He came over after a third party told him my air conditioner was not working. I heard a noise outside and went out to find him (Evan B****** working on my air conditioner. He got it running, we talked for a while, and he left. On April 24, 2023 I receive a bill, which is one day after him and I had a personal disagreement. I was sent a bill for $805.00. Bill was for as follows: Emergency Service ($175), ******** ******* ******* Fluorescent Dye Cartridge ($70), ********* * ***** ********* A/C Leak Freeze ($110). Material Subtotal: $630. Subtotal: $805. I never contacted this company for service. I never signed a service agreement. I believe this was sent to me out of spite, and is abuse of his authority within the company. This is completely unprofessional, as well as illegal. Evan B***** has stated prior about other customers that they will turn them into collections, as well as pursue payment legally. I am afraid that this will affect my credit score, and be reported to credit companies, and I never signed or agreed to the service. ******* ** ************

  Business response

  04/26/2023

  We spoke to the Technician about the situation and was aware of the repair. The work was okayed by the customer, but not the landlord. Airpro is going to void the due payment of 805.00. We apologize for any billing confusion made by our company/the technician. We value our customers concerns. There is no bill due at this given time. Again we apologize for any inconveniences. 

  Customer response

  04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********

• Initial Complaint

  12/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We conducted biannual maintenance on our furnace and it was determined during the inspection that our furnace did not work. We asked Air Pro to install a new furnace which they guaranteed and provided a warranty for. The unit was installed Nov. 2022. Two weeks after they had to return to replace a faulty issue with the installation. Then 3days before the 25th dec the system broke down again and our family has been displaced during the holiday and the company still does not have the issue fixed or a timeline to fix. This happening during historically terrible weather where we are experiencing -20 degree chills.

  Business response

  12/26/2022

  We have been in communication with this customer since the problem was discovered. The part was ordered immediately. Due the supply chain problems they did not have the replacement blower . I have been as transparent with ** ****** and said I no its not your fault we understand. I told him if there was a replacement furnace available I would of installed it immediately. 

  That's all I can do, at this time.

  I have know idea why this as to get to complaint with the BBB.

  At the time that the problem is resolved , I will have them contact Carrier Corporation to resolve any reimbursement 

  for there inconvenience. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩