Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Fee Dispute This is to dispute the $99 service fee that was assessed following a site visit by JP Roofing and Metal Buildings staff on September 24, 2024. On August 14, 2024, I contacted the company for a free estimate regarding the repair of porch roof downtubes. Six weeks later, company staff arrived at my property to assess the porch downtubes. They also appeared prepared to make the repairs however no work was performed at the site because it was determined a repair of the box gutters would be required before the downtubes could be fixed. To date, no estimates for downtube repair or box gutter repair have been shared with ***** no point prior to the September 24 site visit was I informed of a service fee, either verbally or in writing. I believe this lack of transparency constitutes a violation of the Pennsylvania Home Improvement Consumer Protection Act (HICPA), which was enacted to ensure contractors conduct business in a fair and transparent manner with homeowners:1. Misrepresentation of Charges Section ***** of ***** prohibits contractors from engaging in fraudulent or deceptive practices. The unexpected imposition of a service fee without prior notice, either verbally or in writing, may be construed as a deceptive business practice. 2. Failure to Disclose All Material Terms Section 517.7(a)(5) requires the full scope of any charges be disclosed to the homeowner prior to the service. No communication was made to inform me of a service fee, which should have been disclosed well before the site visit.I verbally communicated my dispute of the service fee in two phone conversations with the owner of JP Roofing with no resolution. This formal complaint is designed to serve as a record of my disappointment with JP Roofing communication practices. It is my hope in the future the company will adhere to the standards set by the Home Improvement Consumer Protection Act to ensure a fair and transparent process for homeowners.

  

  Business Response

  Date: 10/22/2024

  JP Roofing and Metal Buildings *** has attached the check that we voided from Lauryl ********.  ****** ******** the owner also reached out and told her we were no longer charging her and accepting payment. 

  JP Roofing repair supervisor **** told Lauryl  that the repair that was needed was to jump the box gutters.  Ms. ******** then stated to the supervisor that the ****************** would not permit the jumping of the box gutters.

  They do no approve changing the outside appearance of the home.  The supervisor then proceeded to tell her that we could not give her an estimate on the repair.

   

   

  Customer Answer

  Date: 10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Lauryl ********

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J.P.Roofing installed the roof and gutter system on my home at *** ********* ******* ********** ** ***** on November 23 and 24 of 2021. By February 2022, I noticed that the upper gutter was not draining, but overflowing down over the front porch roof. After many calls to the company and several visits by their contractors,a crew was finally sent to fix the problem- that was in September of 2022.
  However, that solution failed to work. Later in 2023 we discovered when we had a man clean our gutters, that the gutter was still not draining properly. He also reported that there was damage to the shingles by the gutter hangers being installed incorrectly.
  I then contacted Owens Corning and described the problem. They instructed me to have a full roof inspection by one of their Platinum Preferred Contractors. On December 8,2023, I had that inspection done by ***** ****** *******. That report confirmed that the installation was not done properly.

  

  Business Response

  Date: 01/05/2024

   

  JP Roofing and Metal Buildings Inc. has reached out to customer ****** *********" to repair and resolve any issues that maybe pending.

  We have also offered her additional work at "No charge to the Homeowner"

  We are currently waiting for a response from **** ********* to proceed with all issues with weather above 40 degrees.

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.

  Pictures/videos of progress before the shingles are installed to insure the framing and support are secure.

  Another full inspection completed by an independent inspector of my choice, paid by JP Roofing along with an agreement to fix any issues found related to this repair.

  A 5 year workmanship guarantee on this work.

  
  
  
  Regards,
  
  
  ***** *********

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 

  In addition I am requesting a copy of 5 year workmanship guarantee. Also at the suggestion of the inspector the use of oval eaves tubes rather than round tubes. I am also concerned about the use of existing gutters vs replacements.

  Clarity concerning “replace double aluminum white fascia per linear foot “in estimate. Will there be a warranty on the gutter guards.

  Has the error concerning the Owens Corning warranty been resolved.It was not registered as Preferred as listed in my invoice, but standard.
  
  
  
  
  min Regards,
  
  
  ***** *********

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had an ongoing problem with a leak from a roof that JP Roofing installed about 2 1/2 years ago. They have been out multiple times but the leak is still occurring. The owner has promised us to replace the roof in the affected area since early 2023. They say they are coming out but it never happens. This has been going on since early spring 2023. Have made multiple phone calls and messages to have this completed and just get ignored. Have a warranty that seems to mean very little. Tried to resolve this issue with the owner, but unfortunately that has not been successful.

  

  Business Response

  Date: 06/24/2023

  Went out the next day and solved the issue. Customer is very very happy we went over up and bryond.

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********

• Initial Complaint

  Date:08/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year, I requested an estimate on replacing gutters on my back porch and installing gutters and downspouts on my front porch. Although the work was to take place approx 4 weeks later, by August I had not heard anything despite numerous calls to the office. I then left a voice message asking if I should find someone else, and that next morning they were at my house. However, rather than doing what I asked and had an estimate for, they did a much more extensive job with no details on how much it was going to cost me. ( I asked repeatedly). I was completely overwhelmed, but had no choice but allow the work to continue because they had already removed much of the porches roofing. The work on the front porch was not what I had originally asked for. And, they next day when my head felt a little clearer, I realized that the front porch roof had no downspouts. An overnight rain left evidence of water run off all around the front and side of the porch. The gutter job was meant to protect my foundation, but I am no better off. Photos and phone calls the following day were unanswered. I'm left feeling dumbstruck, terrified of how much this is going to cost me, and aware that the original problem I sought to remedy remains.