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Business Profile

Home Improvement

DDIY Home improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid him on 3/13/24. I told him the color of siding I wanted on 3/18. I called him on 4/17 after not hearing back from the text I sent, and he messaged me back on 4/18 saying that they would try to be here on 4/19.On 5/6 he came to the house and toor off the siding on the side of the house before ever purchasing the siding. He sent me photos of areas that would need to be replaced because of rot and that there would be an additional charge. This left areas of my back of my house with openly exposed insulation and wood. In this time period, there were multiple consecutive days of rain. I have seen these exposed areas undergo warping of the wood and degredation of the particle board. On 5/16, I called and got no response or return call, and 5/18 I texted and 5/19 I called and left a message to which I did not get a response until 5/20. I relayed my worries about the house on 5/21 with no response. On 5/28, I messaged and asked if there was an update on the siding, and he said that they were there on the Friday to take down more siding. I asked him on the same day for the day he was coming so I knew I could leave it unlocked. I messaged again for updates on 6/4, called on 6/10 and 6/11, and texted again on 6/11 when I got no response. I called him twice on June 13, he messaged me that his phone had not been charging and he was planning to come back to finnish on Tuesday or Wednesday(6/18-6/19) to remove the sun room siding. He asked if the area was still exposed and if I could send a picture, which I did imediately. He said he would make it his priority to stop by between 6/13 and 6/15 to fix those areas. I messaged him on 6/15 when he did not show up. His response was "I apologize you were on my list for first thing in the morning. I thought I sadi Thursday to Sunday". He did not show up on Sunday. He also did not show up Tuesday or Wednesday. I called him 3 times on 6/19 when he didn't show up, and so far today have called 4 times.

    Customer Answer

    Date: 07/18/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by DDIY Home improvements regarding complaint ID ********.

    Regards,

    ***************************

DDIY Home improvements is NOT a BBB Accredited Business.

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