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Business Profile

Internet Services

Onsip

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Onsip's headquarters and its corporate-owned locations. To view all corporate locations, see

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Onsip has 2 locations, listed below.

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    • Onsip

      2865 S Eagle Rd Ste 307 Newtown, PA 18940-1546

    • Onsip

      85 Chestnut Ridge Rd Ste 217 Montvale, NJ 07645-1836

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction with the service provided by OnSIP. My experience with your company has been marked by significant issues and a complete lack of accountability.In August 2023, my services with OnSIP were transferred to ******** and it was confirmed that my OnSIP services were canceled. However, to my dismay, I discovered that OnSIP continued to charge me for services that were no longer being rendered. Despite numerous attempts to rectify this situation by contacting your customer service team, I was met with sheer incompetence and disregard for my concerns.Not only did OnSIP fail to cancel my services as promised, but they also continued to charge me without my consent. This is a blatant violation of trust and ethical business practices. When I finally managed to speak with a representative, I was informed that I would only be refunded for three months of service, despite the fact that I never received any services during this time period.To add insult to injury, when I attempted to follow up on this matter, I was met with hostility and disrespect. On multiple occasions, your customer service representatives hung up on me and dismissed my grievances without offering any viable solutions.This level of negligence and mistreatment is unacceptable. As a customer, I deserve to be treated with respect and integrity. It is evident that OnSIP has failed to uphold these basic standards.I demand a full refund for all charges incurred after the cancellation of my services.

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