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Business Profile

Travel Agency

Travel Impressions, LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My travel credits were used fraudulently. I want a refund as I do not trust this company with my funds or travel arrangements.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flights and hotel were booked with Travel Impressions (booking #********) on May 31, 2021 for travel beginning on August 21, 2021. Flights were on ***** and some legs on their partner, ********.I am filing this complaint on behalf of my client, got to the airport 3 hours in advance, ***** could not issue his boarding pass due to the flight schedule not updated in *****/********'s system, and the ticket not reissued by the ticketing agency, Travel Impressions (TI). I contacted TI immediately notifying them of the issue, and was told ******** didn't reissue the ticket and there was nothing TI could do. The ***** supervisor at the airport was also not able to do anything. My client was willing to reschedule his flights; however the TI agent told me there was nothing they could do with the ticket because it was under airport control - they couldn't change it, reschedule, or anything else. Since he was approaching his flight departure time, he had to enact his Travel Cancellation so he would not be recorded as a "no show" and would be refunded the cost of the trip. With less than a half hour to his scheduled flight departing, we canceled the reservation. He had to purchase another flight on his own, this time booking directly with United, costing $2200+. And since ****** was fully booked for his return, he had to book with ********* to return, costing $1100+. He also had to rebook the 4 nights hotel that canceled with the origianl TI booking, incurring another $570 out of pocket expense. Bottomline is the client, ************************, is out of pocket more than $3870 through no fault of his own or mine, because TI failed to reissue his ticket. He did receive $1396 from travel insurance he purchased with his original booking. He is asking to be reimbursed $2475 to cover the difference he paid, plus the cost of his travel insurance. We have appealed to TI and been sent from department to department without resolution for almost a year.

Travel Impressions, LTD is NOT a BBB Accredited Business.

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