Business Profile

Travel Agency

Apple Vacations, LLC

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Apple Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

161 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a travel package I purchased through Apple Vacations, including their Travel Protection Plus plan. The trip was scheduled for July 1626, 2025, to ************** in ************. The total cost was $4,617.37, and I paid an additional $219 for the travel protection plan, which was explicitly described to me at the time of purchase as a no-questions-asked full refund option with the ability to choose between a cash refund or travel credit in the event of cancellation.When I purchased this plan, I confirmed with the agent that I would receive a full cash refund if I chose that option. This understanding was central to my decision to buy the protection plan.Due to a family emergency, I had to cancel the trip on June 13, 2025. My father was recently diagnosed with congestive heart failure, and I needed the funds to help cover his medical needs. I contacted Apple Vacations, explained the situation, and was told by a representative that I could receive a full cash refund as long as I submitted documentation of my father's diagnosis which I did.Despite following all instructions and providing the required documents, Apple Vacations is now refusing to issue a cash refund and is offering only a credit. This contradicts the assurances I received at the time of purchase and feels misleading and deceptive.I would not have purchased the protection plan or potentially the trip itself had I known the refund would be limited to a credit. This situation has placed me in financial hardship, especially given my father's urgent health crisis.I am respectfully requesting the full cash refund of $4,617.37 that I was promised when I purchased the protection plan. I believe I was misled, and I am asking the BBB to assist me in resolving this issue fairly and swiftly.
Business Response
Date: 06/16/2025
In review of the reservation, I have noted that the client purchased the Travel Protection that provides travel credit in the full amount less the amount paid for the Travel protection. We also sell Travel protection which provides a full refund less the cost of the protection, however, this was not the one that was purchased. The client has the choice at the time of purchase. The client has booked and cancelled the reservation online, herself. She was not assisted in the purchase or the cancellation, although we have agents who could have clarified the process. She has contacted us after she cancelled and requested the refund. We did advise her correctly that only travel credit is available.
Although we are sorry that the client's father is ill, we are not able to refund the guest as the travel protection does not provide for the refund.
Customer Answer
Date: 06/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23470824

I am rejecting this response because:
Apple vacation is not being honest. I did speak to an agent and they told me clearly that if I submitted proof that my dad is ill and that they would give me a cash refund. I spoke to the agent and when I reserved this trip they told me that I would be able to get a complete refund and yet now they are refusing. I called and explained the situation and they clearly said that if I submit my dad's medical condition I would be given a full cash refund. I want my full cash refund please. I am not asking for anything special. I am asking Apple Vacation to do the right thing and be honest. They are withholding my money and not being honest. I have done all that is requested of me and now they are being dishonest. Please Apple Vacation be honest you clearly said that if I submit my dad's medical condition that you would give me a full cash refund. I need the money to help my dad he has congestive heart failure.

Regards,

***** ******-*******

Business Response
Date: 06/24/2025
We have now requested the refund in full less the amount paid for the Travel Protection, as it is non-refundable and considered used. This is being issued as a one time courtesy, as the client did not purchase the correct Travel protection to receive the refund. The refund can take up to 30 days to appear on the credit card.
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I recieve my refund.

Regards,

***** ******-*******
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im booked a vacation with Apple Vacations on March 5, 2025 (booked online) for a party of 4 to travel CVG to *** for April 3-8, 2025. Our flight from *** (**********/NKY) to *** (*****) canceled for April 3 due to weather (severe storms in the area). I spent hours trying to reach Apple Vacations for help. The airline rebooked us to travel thru *** with an overnight there. This was not acceptable as we would miss our check in (and I couldnt reach anyone for help) and we would have had to pay for 2 rooms in ***. I purchased the travel insurance. We were refunded from the airline, but Apple Vacations says room non refundable and trip insurance doesnt cover that. I have attempted to contact Apple Vacations several times but nobody seems to be able to assist. I have nothing telling me the room was non refundable and Apple cant provide the info where it states non refundable. I want a refund for this trip. I have exhausted every avenue I can think of.
Business Response
Date: 06/06/2025
Per our records, due to the cancellation of the air portion of the trip and the clients subsequent request to cancel the remainder of the reservation, the air was fully refunded. Additionally, a Travel Credit was issued on May 6, 2025, covering the full land portion of the reservation, which includes the resort and transfers.

Each passenger received a Travel Credit in the amount of $816.48. Confirmation of this offer and details of use were sent to the email address on file.

No further refund or compensation is being offered.

Customer Answer
Date: 06/09/2025
I am requesting a FULL refund. Apple Vacations did not advise upon booking that this was non refundable. I purchased trip insurance, which they say doesnt cover the hotel.
Customer Answer
Date: 06/13/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23419077

I am rejecting this response because:
I am requesting a FULL refund. Apple Vacations did not advise upon booking that this was non refundable. I purchased trip insurance, which they say doesnt cover the hotel.

Regards,

****** *****

Business Response
Date: 06/13/2025
In review of the reservation, the client has been issued travel credit in the amount of ******* for the hotel and transfers. The client purchased the Travel Protection which provides a full travel credit, not a refund. In this case the air was cancelled by the airline, which resulted in a refund to the client for the cancelled flight only. The remainder of the reservation has been issued to the client as a travel credit in accordance with the Protection which was purchased. We offer a Protection plan which provides a cash refund, however, this was not the type of Protection that was purchased. The hotel has been refunded in full in the form of a travel credit, and the Travel Protection has been used. The credit is in the amount of $816.45 per person. At this time the client has disputed the credit card charges, so the credit is not available for use. We have issued the Travel credit in the correct amount. Once the credit card dispute is resolved, the client can contact us if it did not resolve to their satisfaction.
Customer Answer
Date: 06/16/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23419077

I am rejecting this response because this is has been going on for over 2 months. I cant get Apple Vacations to show me anything in my correspondence saying the hotel was non refundable. They scam people and thats obvious by all the complaints against this company. I wish Apple Vacations to provide a full refund in cash. If I receive that I will cancel my dispute with the credit card company. Apple Vacations operates under several names and they dont disclose information. I wish to keep my complaint open until I have a full refund.

Regards,

****** *****

Customer Answer
Date: 06/30/2025
This company is not able to provide anything stating our trip was non refundable and they wont refund our money. Im not sure why the case is closed.
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight through this agency. It was to philladelphia June 20th to make a soccer game at 1pm. My father is traveling from ****** to attend this game with me. The agency sent me a notification that communicated that they're unilaterally changing my flight. I called for a flight change or reimbursement. There are no suitable flights and they will not reimburse my money so I can purchase another flight. They only offered flight credit with with ***************. This is unacceptable.
Business Response
Date: 05/19/2025
Upon review, we can confirm that your *************** tickets were purchased through Apple Vacations. We do see that there was a schedule change, with the departure time adjusted from 11:24 AM to 12:26 PM.
Regrettably, according to *************** cancellation policy, this schedule change does not qualify for a refund. In this case, the value of the ticket remains as an airline credit with ***************, which you may use toward a future booking.
We understand this may be disappointing and apologize for any inconvenience this has caused
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started loan payments of ****** on 11/2/2024, I have paid for the following months: Nov, Dec 2024 and Jan, Feb, March of 2025 for a total of *******. In March of 2025 it became a financial hardship for us to continue making payments and I sent an email to our travel agent on 3/10/2025 asking what would happen if we needed to cancel the trip. It was stated that I would get a travel credit. I wanted to clarify that if we cancelled we get the travel credit that I have already paid minus the one night stay, also wanted to know if the payments would stop or do we still need to keep paying. This is the response that I received from ***** ***** who is the Travel Agent that works for Ready For Travel: If you cancel you would be refunded via Flex Pay anything that was returned to them after canceling minus any interest that has been accumulated. You wouldn't continue the monthly payment to Uplift/FlexPay once the cancellation went through and your account was closed out completely. Until then, you would have to continue making the monthly payment. I did confirm with the agent to go ahead and cancel and the cancellation was processed. On 3/31/2025 I followed up with the Agent again to make sure this was cancelled as I received an email in regards to making a payment. It was confirmed that the trip was cancelled. and that she was working with the supplier (Apple Vacations) to process the refund. I have been since told that I have a Travel Credit that I can use within one year of the cancellation date. All I am looking for is the money that I have already paid and DO NOT want to continue payments. I was advised to call Flex Pay which told me I have to call Apple Vacations in which told me that they can not talk to me but they can only talk to my Travel Agent. So I go no where with any of them. I just want the money that I have already paid sent to me as a refund and no longer have to make payments.
Business Response
Date: 05/05/2025
This reservation was paid in full on 10/02/2024 using the credit card ending in 4831. The total amount paid was $3,720.00, which included Travel Protection in the form of Travel Credit.
In accordance with the policy, the non-refundable Travel Protection fee was $219.98. The guest was issued Travel Credits totaling $3,500.02.
Therefore, no additional travel credits or cash refunds are owed to the guest.
Customer Answer
Date: 05/07/2025
This is what I was told - If you cancel you would be refunded via Flex Pay anything that was returned to them after canceling minus any interest that has been accumulated. You wouldn't continue the monthly payment to Uplift/FlexPay once the cancellation went through and your account was closed out completely. All I want for credit is the amount that I have paid, I do not want to continue to make payments. Even before we went ahead and schedule this trip, I had ask that if something came up and I needed to cancel if we would get a refund for the amount that I have paid. I DO NOT WANT A CREDIT.
Customer Answer
Date: 05/07/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23272706

I am rejecting this response because: I was given this information:  f you cancel you would be refunded via Flex Pay anything that was returned to them after canceling minus any interest that has been accumulated. You wouldn't continue the monthly payment to Uplift/FlexPay once the cancellation went through and your account was closed out completely.

Regards,

***** ******

Business Response
Date: 05/08/2025
When the reservation was booked, the coverage that was selected was the (Travel Protection Plus Full Travel Credit) with that coverage when you cancel the booking the refund would be processed in the form of Travel Credit. We are very sorry although the Travel Protection Plus with Cash Back was not purchased, which is why there was not a cash back refund processed.
I hope this helps clarify the situation. Thank you.
Customer Answer
Date: 05/09/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23272706

I am rejecting this response because: Again I was told that I could get a case refund and my payments would stop, and I was also told by both Flex Pay and the travel agent that I would get a cash refund and payments would stop. Maybe I need to file an complaint about the Travel Agent as well.

Regards,

***** ******

Customer Answer
Date: 05/19/2025
This is vey disappointing. I guess I will now have to get my lawyer involved.
Initial Complaint
Date:04/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The paper work including copies/video/emails and evidence were emailed/mailed to Apple Vacation/Leadership of Apple Vacation /CEO that I got ill due to not accommodate and made my asthma/hypersensitivities worth . The Email was sent to ALL prior to vacation. The second issues the Apple Vacation had false/misleading advertisement for customer so they purchase the package.Everything was submitted to Apple Vacations for the last 4 month !!!! and they do not care
Business Response
Date: 05/05/2025
Good afternoon,
I have reviewed this matter and would like to share the following findings:
There are two reservations under Ms. ******* name.
March 2024 ********************start="251" data-end="254"> Ms. ****** traveled on this reservation and subsequently filed a chargeback for the full amount of $5,312.26 on 04/16/2024three weeks after her return. We had no communication with the guest regarding this reservation prior to the chargeback filing. The chargeback was reviewed and ultimately resolved in our favor on 05/02/2024.

December 2024 ********************start="618" data-end="621"> This reservation began on 12/23/2024. Prior to travel, 12/7/2024 Ms. ****** contacted us to inform us of her asthma condition and requested that the hotel avoid using harsh cleaning chemicals and to be placed on a lower floor. We relayed these requests to the hotel and confirmed with Ms. ****** that the notes had been added.
On 12/29/2024, we received a post-travel complaint from Ms. ****** regarding shuttle service frequency and the amount of walking required. A case was opened on 12/30/2024.
Both the hotel and the transfer company declined to offer compensation. Ms. ****** then filed a chargeback for the full amount of $5,283.31 on 01/28/2025. We won that chargeback on 02/13/2025.
Despite the denials from the hotel and transfer provider, we continued to advocate on Ms. ******* behalf. As a goodwill gesture, and outside of our normal policy, we obtained authorization to issue a direct refund of $100 per person ($200 total) to Ms. ******* card.Following this, Ms. ****** requested the names of the resort contacts we spoke with. We informed her that, unfortunately, we are unable to share our internal correspondence. Ms. ****** responded with the following message: "Unfortunatelybut it should be a reply from the resort since we called **** ******* / front office manager daily with complaints.. I will forward your reply to ***************** resort and Travelocity and etc."
Our case was closed on 03/06/2025.

Please let me know if you need anything further.
All my best,
***** *****
Post Travel Specialist
********************************************************************>***********************
****************************************************************************
***********************************************************************************
Customer Answer
Date: 05/16/2025
Apple Vacation/Corporate/Managment were aware of false advertisement re vacation but did not want to do anything
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
me and a friend have a booking for August 20 - 29th we made a mistake and asked several times to have the dates changed. A person by the name of ***** has been emailing saying she contacted the third party Travelscape and there was availability with new requested dates and then sent us another email saying there are no dates available. The actual hotel advised that there is in fact availability and they have opened up the requsted dates for me and my friend but apple vacations has not after going back and forth for 3 1/2 weeks made any updates, changes or recommendations.
Business Response
Date: 04/22/2025
Thank you for reaching out to us.
In order to investigate this matter further, we kindly request the passengers full name and booking number so we can reference the reservation in question.
We apologize for any inconvenience or difficulties you may have experienced. Please note that any changes to a reservation require written confirmation of availability directly from the hotel.
For immediate assistance or to speak with a representative, we highly recommend contacting our call center.

Customer Answer
Date: 04/23/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23219539

I am rejecting this response because: we are including our booking # and names
****** & ****** ***
# Y8N813AX

Regards,

K & A Lee

Business Response
Date: 05/06/2025
We would like to provide a brief update regarding the client's recent inquiry.
We have been contacted by the client, regarding resort options in connection with a potential change of travel dates. However, as of their most recent communication with our call center on May 1st, no changes have been made to the existing reservation.
Regarding any request changes to their reservation, we highly recommend contacting our call center further assistance.
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apple vacations provides a guarantee if the trip goes down in price they will reimburse the difference. I went on their website and chatted with an agent to receive a price adjustment. The agent insisted the price was higher than was showing on my screen. I sent her a screenshot of the current price and she refused to price match it.
Business Response
Date: 04/15/2025
Upon review we do see that the client purchased Travel Protection with their Apple vacation package on 2/9/2025 that provided best price guarantee if the price drops on our website. We see that we have honored the reservation a price reduction under the price guarantee policy and an adjustment was made on 3/25/2025. The package was adjusted and reduced in the amount of $421.39.
Per policy:
Price Guarantee (provided by Apple Vacations): Guarantees the lowest price on the vacation booking! If the price of the hotel on your Apple Vacation drops after booking the reservation, just let us know and we'll adjust the reservation to the lower price.
Scheduled Air and Hotel-Only Vacations: Price Guarantee applies on the hotel portion of the vacation.
Exclusive Nonstop Vacation Flight Vacations: Price Guarantee applies on the air and hotel portion of the vacation

On April 11th the client then requested a price match guarantee. These are done against are competitors' websites and only able to honor on the day of booking.
Per Policy:
Instant Price Match. This price match occurs at the time of booking.
Apple Vacations instantly matches our competitors' prices. If you'd like to book your vacation with us but find a lower price for the exact same reservation (same departure airport, travel dates, flight itinerary, class of service, transfers, hotel, and room category), you may be eligible to receive an Instant Price Match.

At this time no additional refunds are being honored. However, if the client see that their package has dropped in price on our website, please contact Apple Vacations at **************.
Initial Complaint
Date:04/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I booked through a travel agency who booked through Apple Vacation on June 2, 2024 . My husband on our way to the airport stopped breathing, an ambulance was on route. My husband stayed in the hospital for a week. I contacted travel agent she suggested to call Apple vacation. I paid $ ********- we didnt call to reschedule for several days. Not knowing if he ( my husband) would live or die , my thoughts werent on my vacation. I was able after several months to book another through Apple Vacation, to find out now I have $ ******* less for no explanation. I tried to book another through Apple vacation and had a death in the family and canceled. I talked to several customer service **** never got the same amount that was due to me. The first rep said $2965.19 I tried to book another trip to go to ************** now told I only have $ ******* and had to pay additional $645.63 to book a trip. I was on hold a total of 4 hrs. Never did I get an apology or credit. This company is out to make as much money off a person and customer credit disappears with no explanation. Not happy with customer service always get different amounts and no clear explanation.
Business Response
Date: 04/08/2025
Good morning,
Thank you for your email. I see reservation M5Y903AB, which was due to depart on 6/2/204. Travel Protection was purchased as well. On 6/3, we received a call from the travel agent. As this reservation was canceled after departure, all penalties are applicable. We advised the guest will need to file a claim with her Travel Protection.

As a customer courtesy, we attempted to reach out to the hotel and transfer services for a possible refund, though there is no guarantee of success. While we understand the guest's circumstances prevented a timely cancellation, we are unable to remove penalties that automatically apply due to no-shows. The guest has been advised to file a claim with Tripmate.

Heres a timeline of the actions taken:
7/23: ****** called asking about a refund.
8/2/24: We requested hospital documentation to send to the resort.
8/13: ****** was sent $2965.19 in Travel Credits for the resort and transfers.
8/14: ****** called asking for a cash refund instead of the Travel Credits (**s). However, the guest purchased Travel Credit insurance.
8/26: ****** called to inquire about a hotel in *******, ***
8/29: ****** asked for the **s to be transferred to her name only, advising us that her husband would not be traveling.
8/30: We honored her request and transferred the **s.
8/30: ****** used $2794.90 on a new reservation, leaving a balance of $170.29, which was then used on 4/5/205.

Connies air was never approved by Frontier due to their system marking her as a No Show. This is something she will need to address with her Travel Protection Plan (TPP). Due to the No Show status, she will need to submit the necessary paperwork for her claim.
For your reference, here is the link we provided to the guest: ********************************
The remaining amount we have on file is $1170.60, which covers the airfare, bags, and TTP, and is non-refundable. The amount of Travel Credits (**s) was never altered, and the guest was fully informed of the ** refund amount from the start.
Please let us know if you need further assistance.

Customer Answer
Date: 04/29/2025
I am responding to the case of Apple Vacation. I went the route they told me to do. I sent in my husband's proof of in the hospital and doctor notes. They still refused to give me my full amount. I had rescheduled for a trip to ******* with my daughter my husband is still sick and wasn't able to attend. My brother-in-law passed away. I explained that and wanted to get a full refund for a later date, I sent in his obituary card to prove. I now made another trip to ******* after having to pay an additional; $625.00 for hotel. They're customer service was difficult to understand and never received the same information. I feel I have done everything to get my full refund but they still state that I didn't send in the info.
Thank You,
****** Coook
Business Response
Date: 05/13/2025
Dear Better Business Bureau,
Thank you for the opportunity to respond to the inquiry submitted by Ms.****** ***** Below is a detailed explanation of the status and resolution of her travel arrangements with Apple Vacations.
Reservation M5Y903AB Total $4,135.79
This reservation was canceled after departure, and as such, the Travel Protection Plus: Full Travel Credit benefit does not apply. However, we extended a goodwill gesture and issued a Future Travel Credit (FTC) totaling $2,965.19, which represented the value of the unused hotel and transfer services. These credits were used as follows:
$2,794.90 applied to reservation A87543AP on August 30, 2024
$170.29 applied to reservation H4C023AX on April 4, 2025
Regarding the air portion of the trip, ***************** did not authorize a refund, instead providing a flight credit of $931.42. Please see their response below for instructions on how Ms. **** can use it.
RNT -INC-20240813053909-001095
Dear ******,
I'm sorry for my delay in getting back to you, thank you for your patience. We have approved the flight credit as an exception with a total amount of $931.42 with an expiration date of August 19, 2025, the credit is non-transferable and non-refundable,once expires there is no extension. Your credit must be applied toward a new booking within one year. You do not need to complete travel within one year,but you must apply your credit to a new reservation within this timeframe.
When you're ready to book your next flight, follow these steps to redeem your credit:
1. Visit ******************* and create a new reservation.2. When you arrive at the payment screen, navigate to 3. Click the box that says "HAVE A FRONTIER CREDIT? ADD FRONTIER CREDIT HERE."4.Enter your confirmation code O7WI5L5. Enter your email address:************************ can verify more information on this link:************************************************************* You may use your credit card to pay for any difference in cost, if applicable. If you have any questions, let us know and we will help you, also you can contact us through our chat team where you can have assistance 24/7:***************************************** and our social media channels. We appreciate your inquiry and look forward to welcoming you aboard your next ***************** flight.
Reservation A87543AP Total $2,794.90
This reservation included:
Airfare for 3 passengers via ******************
Hotel accommodations
Budget Car Rental
Travel Protection Full Travel Credit for Ms. **** only
When Ms. **** canceled this reservation, we issued a full FTC for her portion of $1,446.97. This covers her air, hotel, and car rental costs and includes a deduction of $100.00 per person penalty for the two passengers (**** ******* and ****** *****) who were not covered by Travel Protection.
Additionally, flight credits in the amount of $533.97 per person (totaling $1,067.94) were retained by ****************** must be used with Apple Vacations for use by **** ******* and ****** ******
Reservation H4C023AX Total $2,262.69
This reservation was paid using:
$1,446.97 FTC from reservation A87543AP
$170.29 FTC from reservation M5Y903AB
$645.52 paid via Visa
At this point, there are no further FTCs or refunds available through Apple Vacations.
We trust this clarifies Ms. ***** account and the actions taken to accommodate her cancellations.
Sincerely,
******** *********
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Mom paid for a trip in October 2021 through Apple vacations and I was unable to go because I was in the hopsital with Covid Pneumonia. My Mom had a heart attack and died in ****** on the trip. She had gotten insurance and Apple Vacations told me I had travel credit of ******* that I could use anytime because of the circumstances. I called to use it to visit my daughter in ********** and was told no credit was issued and even if it was couldn't use because it's been 4 years.
Business Response
Date: 04/22/2025
Please note that no credit would exist for credits issued in 2021, even though extensions were granted during the COVID-19 period. As per our terms, all credits are valid for one year only. We are sorry, however at this time, all such credits have expired and are no longer valid.
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28, 2025 I took my very first trip out of the country booked through Apple Vacations. An all inclusive trip to The *************, **********, ***During the trip, the resort had no running water for over 2 days (couldn't shower), no electricity for one whole day (no air conditioning in my room, no electric, nothing). Very unsanitary and unsafe. My phone did not work in the room. With no power, no internet, what if I had to call 911 for an emergency??? Vomit in the hallways from college kids partying. It was gross, unsanitary and unsafe.Complained several times to the front desk, with no resolution. Requested Apple Vacations to assist in getting a full refund for the trip, Apple Vacations came back with an off of $100. That is extremely disappointing. A business should assist in every possible way to ensure the customer is happy and comes back for more business. Apple Vacations did not. I want my money back, will you please assist in getting me reimbursed?Thank you.Respectfully,***** *****
Business Response
Date: 03/27/2025
Per the review and after further reconsideration by the resort, we would like to provide an update regarding the client's concerns. The resort has processed a one-night refund in the amount of $343.94, which was credited to the client's card on file ending in 9529.

Additionally, the resort has offered a further refund of $290.00, and we are awaiting the client's acceptance to proceed with processing this refund.

As a gesture of goodwill, we have also extended a $100 Apple **************** credit to the client.

We sincerely apologize for any inconvenience the client may have experienced and look forward to the opportunity to assist with their next vacation through Apple Vacations.

Customer Answer
Date: 03/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23098374

I am rejecting this response because: Please see attached. I have been reimbursed the $343, but I rejected the other amounts. I want at least $1500 more back along with the reimbursement of ******* and ****** **********, whom I traveled with.

Regards,

***** *****

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