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Business Profile

Tree Services

Harrisburg Tree Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harrisburg Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrisburg Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oak Tree -Complaint Summary The reason for this complaint is that on 6/20/2025 ***** and ***** **** paid Mr. **** ******** DBA Harrisburg Tree Service a deposit of $3,250.00 (Invoice *****will be attached) to have an oak tree cut down located in our back yard at ************************************************************** Prior to this he told us and Susquehanna Township officials this tree is very dangerous and could fall on our home. Two Township officials visited our home and told us they were concerned for our safety and recommended we should have the tree removed. Also, it was mentioned that if we did nothing, the township would have it removed and bill us for the cost. Exact dates were not given. The next day 6/20/2025, ***** **** called Mr. ******** and set up an appointment at our home at 10:00AM. At this meeting we discussed when the tree would be removed and he said it he would start the work before 6/30/2025. We also requested his proof of insurance and he said that he would provide that information. By 7/28/2025, the tree had not been removed and there was no proof of insurance. At this point, we decided to end this service arrangement. On 7/28/205, Mr. ******** was working near our home. ***** and Jewel went there and told him we no longer required his cervices. We asked for the return of our $3,250. Deposit. Mr. ******** said that he would refund the $3,250. There were two witnesses. On August 6, 2025, ***** and ***** **** started a follow up of the recovery of the $3,250 refund by reaching out to Mr. ********* This was done by calling his cell phone , text messages, emails and calling Harrisburg Tree Service. Mr. ******** would answer his cell phone and give an answer such as I need to talk to my staff or that it will be taken care of it in a few days. He never replied to the other methods of communications. A list of the events and refund recovery efforts will be provided as an attachment. As of 9/15/2025, the refund of the $3,250 has not been made.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The proprietor, ****, did not finish the requested job of felling dead trees and removing the trees from the property. He asked for final payment with the promise of finishing the job and did not finish the job. Multiple attempts were made to get him back out to finish the job which he agrees he did not finish.

      Customer Answer

      Date: 05/20/2024

      Company came back but did not complete the work. We would like to receive a partial refund and no longer work with this business. 

    Harrisburg Tree Service is NOT a BBB Accredited Business.

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