Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against The Meet Group, parent company of Tagged, for banning my account without warning or justification while I had over $1000 USD in pending and accessible funds. These included $500 USD that was already processing to my ****** and $500 USD still in my Tagged wallet.I have already used part of this money to pay other users in good faith, expecting Tagged to release the funds as scheduled. Their abrupt ban has now placed me at serious financial risk.I have reached out to their support team and received no response. Additionally, I have observed an alarming pattern where many Black creators and users on Tagged and Meetme are disproportionately banned or restricted without cause, warning, or explanation. This strongly suggests racial bias or systemic discrimination within their moderation system.I am requesting one of the following:Immediate reinstatement of my account to allow for completion of pending withdrawalsOR payout of the remaining funds directly to my connected ****** accountIf this matter is ignored, I will escalate through other consumer and civil rights channels.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $8.00 to get a premium membership only to have my account locked and not told reason why like they said they would never got an email telling me why it got suspended oddly enough it was suspended the day after I paid for it I've emailed them a few times only to not get an answer then finally get told I can't get a refund cause credits I didn't pay for or ever use are gone

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a streamer on tagged,an app that is patterned with the meet me group,they took down my account about 2 weeks ago without no reason,tried reaching out to them but I got no response.

  Business Response

  Date: 06/27/2025

  Dear BBB,
  
  In looking into the matter, we found that Tagged customer support had proactively emailed Ms. ***** on May 19, 2025 at 08:54 AM ET advising that the profile had been closed due to a violation of the Terms of Service. The profile is not eligible for reinstatement.
  
  Regards,
  
  The Meet Group

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a streamer on a app called Tagged and its in The MeetMe Group inc.I stream and work hard and when i went to cashout they refuse to pay me.They cancel all my cashouts.I just want my ******* I work for.

  Business Response

  Date: 06/14/2025

  Dear BBB,
  
  Our support team has been in contact with Mr. ******* regarding this matter.
  
  As per our prior communication, Mr. ******** cash reward requests were canceled since our Fraud Prevention team determined that the earnings were not legitimate. We are unable to restore the virtual currency in this scenario.
  
  Regards,
  
  The Meet Group 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated and previously before that someone entered my account and changed my username and picture youre allowing your employees to do whatever they want based on how they feel about someone whos using your app I have invested money into this app and I would like to my page to be restored infringing on my first amendment rights of freedom of speech I did not violate any terms and conditions and there is monetary value to that account

  Business Response

  Date: 05/24/2025

  Dear BBB,
  
  In looking into the matter, we found that we have repeatedly closed profiles belonging to Ms. ******** based on various Terms of Service violations.
  
  Regarding this most recent BBB complaint, records show that the profile was permanently closed after Ms. ******** posted defamatory photos of another member, which is completely unacceptable. As in the past, Ms. ******** proceeded to make unsubstantiated claims about foul play and third party profile access only after we took action against her profile for the abusive behavior.
  
  Even though the terms of service that Ms. ******** agreed to do not require us to do so, wed be happy to refund her for any unspent virtual currency purchases. However, we looked into this and found that the purchases on the profile were made through *****, and ***** does not permit us to issue refunds on their behalf - she will need to contact them directly.
  
  Based on her inability to follow the rules and the repeated abusive behavior, Ms. ******** is no longer welcome to use Tagged or any of The Meet Groups applications.
  
  If we identify that she has created a new profile using our service, it will immediately be closed and all virtual goods will be forfeited.
  
  Regards,
  
  The Meet Group

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025 I visited my friend's live stream with my newly created account. I had to create a new account because ********************** banned my other one and will not provide any feedback regarding the issue and then held my friend's diamonds hostage as a result (never returned to my friend still, and I've never disputed a charge myself). I tried to join the date box in my friend's stream, but my image is blurry due to a low level. On the app you need to be leveled up enough to make your video feed clear if you are entering a guest box in someone's live stream. I purchased a $99.99 pack of coins and began to tip *** ******** because this method is effective in earning XP to level up. I know the streamer on a personal level and they are aware of me as a close friend. My level begins to rise and I advise the group and streamer that I have reached 13 and on my way to 20. I continued to gift to earn XP and leveled up to 14 and wanted to celebrate with the friends on the advancement. I advised I was now 14. After a couple more interactions, I received a message that said I must be 18+ in order to use the service. I am beyond that age, so I click "ok" and continue to interact. Shortly after that I'm removed from the service and notified I'm in need of verifying my account. During this time, I learn that my friend's profile was disabled. Her profile is set up under ************************** I'm only to assume that my comments about my level was the reason her profile was disabled, since we can't get a straightforward reason for the account disabling from repeatedly ignored emails to MeetMe. A misunderstanding between their AI software that reviews comments and my celebrating my level up achievements, is believed to be the cause of the disabling. My account has since been verified, yet still no reasonable resolution to the issue. The main concern is account restoration for my friend as this decision to disable the account was made without proper review and faulty tools.

  Business Response

  Date: 05/15/2025

  Dear BBB,
  
  Records show that the profile associated with the email address that Mr. ******** is writing to us from is currently active with no restrictions.
  
  Mr. ******** does not have any insight into proprietary moderation tools, investigation procedures, or actions taken against other member profiles. Disciplinary actions, such as profile removal, are only taken in the case of a confirmed Terms of Service violation.
  
  Any user who has a question regarding their profile should contact our support team directly at *********************************** Note that existing privacy laws prevent us from discussing issues related to a third-partys profile.
  
  Regards,
  
  The Meet Group
  
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date happened: April ******* issue: permanently disabled account by mistake, customer care not responding and not helping resolve the issue

  Business Response

  Date: 05/15/2025

  Dear BBB,
  
  We received correspondence from Ms. ******** on April 26th, and our support team responded within 24 hours confirming that the profile was terminated due to a violation of the Terms of Service.
  
  Our records show that Ms. ******** had received and acknowledged multiple in-app warnings following previous violations of the Terms of Service. An excerpt from each warning includes:
  "Repeated offenses will lead to longer bans and may result in account deletion."
  
  The profile has been permanently closed.
  
  Regards,
  
  The Meet Group

  Customer Answer

  Date: 05/31/2025

  I'm dissatisfied with their decision about my account terminated. I believe in my heart that I didn't violate the terms and conditions that day because Im just sitting and drinking tea while talking to everyone. It was mistakenly ban because before they ban my live stream,my moderator got banned first and his account disabled because his account is not verified yet. My moderator got his account back after he verified his account. I got banned mostly because of reports from the haters and jealous viewers. I already experienced few times I got banned because of doing nothing but sitting. Mostly mistaken ban. So sad that they don't give chance or atleast lower the penalty because I'm one of their loyal verified streamer for 7 years and I did my best to support their platform. I sent a screenshot of one example of a hater that reported my stream that got me banned. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to log on to meet Me to stream and they permanently deleted my account without warning or reasoning

  Business Response

  Date: 05/15/2025

  Dear BBB,
  
  Our records show that the email address Ms. ******* is writing from is associated with a MeetMe profile that was last accessed in 2024. There are no restrictions on the profile at this time.
  
  If Ms. ******* has any further issues with account access, she may email ********************************** from the email address associated with the profile and our team will be happy to assist.
  
  Regards,
  
  The Meet Group
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been streaming on this App called Meetme for animist a year, January 31st 2025 I got a message saying my account was permanently disabled for no reason, I emailed them and they apologized saying it was a glitch from their end, I got my account back the next day. On the 5th of February 2025 I got the same message again, this time I messaged them again and theyve been ignoring me till date.I have $1000 on there in my account They have refused giving me my money, they took my account and the money in there for no reason, I want my money back please. I want my $1000 Please help me treat this urgently, I worked hard for this money streaming everyday, having sleepless nights.

  Business Response

  Date: 05/09/2025

  Dear BBB,
  
  Ms. ***** misrepresented her location on the app and is located in an area that is not supported. This is a violation of the Terms of Service, and the profile has been permanently closed.
  
  Based on the user's location they were not eligible to earn virtual currency, and no cash reward payment is owed.
  
  Regards,
  
  The Meet Group

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im experienceing an unjust subsequent banning of my account on ********************** has not only caused severe hindering and extreame damage to my streaming career and severe detriment to my financial stability but has also deeply negatively impacted my mental and emotional well-being to a critical state.On January 19th 2025, my verified account was deleted without explanation or prior notification. I received no official communication from the company regarding the action. After 3 weeks of persistent outreach, I finally received a partial response stating that the issue had been resolved and that I'd be able to use my account. However, my account only functioned for half a single day, displaying a pop-up message indicating a permanent ban until year 2092.Following the apps update the same day, I checked my account again, only to find it permanently banned, with all functionalities disabled. Many other users, including VIP supporters and top badge streamers of the application, have reported the same issue, yet their concerns also ignored or met with significantly delayed responses as they've tried many attempts to assist me regarding my account.For the past 3 months, I've sent daily emails to 3 main support contacts for the meetme app company, only to be repeatedly dismissed or ignored. I have been an active and loyal user of this platform for 4 years, investing over $150,000 into its services. This isn't the first time I have encountered this issue, my account was also unjustly deleted in February 2024, and it took 3 months for it to be reinstated without a response as to the cause or that it was resolved.This ongoing negligence has resulted in significant financial loss and emotional distress. I'm requesting the immediate unbanning of my account and appropriate compensation for the damages this has caused to my career, financial stability, and mental health. I need appropriate compensation in addition to unbanning my account and a written response addressing my concerns.

  Business Response

  Date: 05/02/2025

  Dear BBB,
  
  Ms. *** has no insight into MeetMe customer support interactions with other members and the assertion that MeetMe does not respond to customer inquiries is just untrue. For privacy reasons, MeetMe does not discuss profile issues with a third party. 
  
  Ms. *** reached out to our support team on January 24th, 2025 regarding profile access, and received a response within 48 hours confirming the profile was closed due to a violation of the Terms of Service. No reinstatement of the profile or compensation of any kind is available. 
  
  Excerpt from the Terms of Service that Ms. *** agreed to:
  
  We may without prior warning or subsequent notice terminate your access to MeetMe for any or no reason. We may decide to terminate your access for a number of different reasons, including without limitation (1) if you violate or fail to comply with the Agreement, including our Content and Conduct Policy or other related agreements or guidelines, (2) if you provide false information in your profile, (3) if you do not use MeetMe for an extended period of time, (4) by request of law enforcement or other government agencies, (5) for discontinuance or changes made to MeetMe or any part thereof, or (6) technical or security issues or problems. We will make all termination decisions in our sole discretion, and we will not be liable to you or any third party for any termination of your account or access to your Content or MeetMe.
  
  We checked our records and found that all virtual currency Ms. *** had purchased was fully consumed prior to the termination of the profile. In that case, no refund is available.
  
  Please refer to Terms of Service excerpt below:
  
  You can purchase or otherwise obtain Credits from us. Credits give you a limited, non-transferable, non-sublicensable, revocable right to activate in-app features like virtual gifts on MeetMe. [ ... ] Credits may be used only within the Live Network and have no application or value (cash or otherwise) outside of the Live Network.
  
  Regards,
  
  The Meet Group