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Business Profile

Auto Repairs

Hutch's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lied and gave false hope about my car. Took money from me for several parts that he actually never ordered and refused to give me reciepts. Eventually I called the business that he claimed to have ordered said parts from and there was no record of any purchases under my cars vin or his company or personal name. Kept telling me the parts were lost in the mail. Had my vehicle for almost two months. Within that time he killed the battery and never charged it. When I went to get my vehicle he claimed his battery charger was dead. He then left and never offered to charge it.

    Customer Answer

    Date: 07/11/2025

    Hello, attached you'll find screenshot of our conversation. Where you can see he makes excuses over a period of time I've also attached some other complaints from other patrons as well. 

    Thank you 

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/14/2024 The ******** was to replace my engine in my 2004 yukon denali. On 2/15/2024 I paid him $1600 in cash to purchase an engine that he found for me. After several text messages and over 10 months the ******** never replace the engine and gave several excuses . I eventually demanded my vehicle be returned and I had my vehicle towed to another ******** and purchased another engine and had work completed. The first ******** never replaced my engine and did not give me the engine I purchased and I requested a refund of the money I paid. He advised he had to file a claim with the place he purchased it and I have not heard from him or recieved my refund. I am requesting help to obtain my full refund.

Hutch's Auto is NOT a BBB Accredited Business.

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