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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am waiting to get my tax return back from Karen Hazleton. A free weeks ago, I called and she told me she would have something for me to look over by Friday off that week. The documents never arrived and I haven't been able to get in touch with her since. I have tried calling and also sent a message to her ******** page.Business response
07/27/2022
I apologize on behalf of my daughter ******** for not responding to your original emails. They were buried in her clutter account.
We recognize that we have to finish preparing ****************** tax return and we are working towards its completion. I will contact ****************** about his tax return by next Friday, August 5th. COVID wiped out our office for a few weeks. We are working very hard to get caught up. I do not look at ******** messages that ****************** might have sent.
Thank you and we look forward to resolving this matter
Karen H*******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.