Business ProfileforStrollo's Home Center

On June 13, 2023 I went into Strollos to look for flooring. I seen flooring that I liked and I met with the owner (an older gentleman). I told him I needed 15 boxes of flooring and he asked me to show him what flooring I was interested in. He proceeded to tell me information on the flooring and NEVER once indicated if I purchase that amount of flooring there will be no refund available. His employees loaded the flooring for me and I paid for the flooring ($795.00) and went on my way. Today 6/27/23 I was at ****** and found a better quality flooring for a more reasonable price and I decided I would get that flooring from ****** and return the flooring I had initially bought and take it back to strollos. I called this AM (6/27/23) to let them know I misplaced my receipt, however I do have proof of purchase from my credit card statement. The person right away became very arrogant and asked if there was anything wrong with the flooring. I told him there is nothing wrong with it I just changed my mind. He proceeded to tell me that even if I had my receipt he will not take the flooring back due to me purchasing so many boxes of flooring because that is their policy. I told him at the time of purchase I was never notified of said policy. He just kept saying over and over that is our policy that I just have to deal with it. He also stated “why did you buy it then?” I asked to speak with the owner who I dealt with at the time of purchase and he said he went to the bank to call back. I called back about an hour later and the same person answered. I told him I was calling to speak with the owner and he said this is the owner. So now he is posing as the owner. He refused to disclose his name and would not let me talk to anyone else. Earlier he did state that he has a copy of my receipt from the time of purchase but he still will not give me a refund as that is their “policy”. He proceeded to be extremely arrogant and just kept repeating over and over that that is their policy.