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Business Profile

Property Management

Stevenson Williams Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stevenson Williams is our ***. Our grass hasn't been cut in 2 weeks nor have any of the yard improvements that have been promised. The *** By-laws have never been enforced. They totally ignore any attempts of our communtity to contact them. We need resolution to our communities problems and this company refuses to acknowledge our attempts to contact them with any response, Most of us are senior citizens.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is aimed at my townhouse management company. We pay a low HOA fee and even though it is low I feel we are not getting the services that we should. When I call the management office they very seldom answer the phone and if I leave a message, again, they very seldom return your phone call. When they do answer and I tell them my problem there is no action on that problem. There are six units in my building and the three out of the six look like it belongs in a project somewhere. We pay 70.00 dollars per month for HOA fees.
    What they do for 70.00 is cut the grass and push the snow in a straight line in the parking lot. They do not cut the trees or clean up the common areas. I have called them numerous times about the debree and nothing is done about it. And especially the dog crap that people do not pick up after their dog goes. I am tired living with the place looking like a dumb. I am retired and I would like to move but I can not afford it. I hope there is something that you can do.

    Business Response

    Date: 05/02/2023

    Stevenson, Williams Management Company works at the direction of an elected Board of Directors, who are all owners within the condominium association. The Board of Directors determine what work needs to be done throughout the grounds of the association and then direct us to have that work completed. The owner who filed this complaint is aware of how the association functions and how we are directed to manage. Her complaint that her calls go unanswered are completely inaccurate. We have an automated telephone system that answers all calls whenever the calls cannot be answered in person. The landscaping service didn't begin servicing the property until the day after her complaint was filed as their contract did not have them begin any earlier than the week of April 17, 2023.

  • Initial Complaint

    Date:12/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    One of my requests was for the financials, they did provide SOME of them but that caused more issues.  T
    hey raised our HOA 6% and it turns out there is no calculation that went into this, they admit that they just decided it was a good number.  
    There are many other issues with the financials such as their numbers don't add up, they cannot explain expenses, they have no idea where our money is going, 
    They now are not consistent on the monthly fire alarm test either telling me that they were "too busy" to test in Jan. 
    When a few of us raised these issues at the Board meeting and it was obvious they had no clue, they ended the meeting and called a meeting with the people that were raising the questions but refused to meet with my sister (who lives in the building as well) or me.  
    Also we found out that the signatures on all our bank transactions etc are both from their company, and no one from the Board signing off.  WHich I believe is illegal.  They are making money decisions and movements without having to tell us.

    I am very worried here.  Please let me know any updates or anything else I can provide.

    Thanks

    ********

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